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Reviews of Fort d'Auvergne Hotel

3 out of 5
Fort d'Auvergne Hotel
Havre Des Pas, St. Helier, Jersey

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 412 reviews" "
Rating 8 - Good. 208 out of 412 reviews" "
Rating 6 - Okay. 76 out of 412 reviews" "
Rating 4 - Poor. 22 out of 412 reviews" "
Rating 2 - Terrible. 6 out of 412 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Setting and comfort very good. Breakfast also good, evening meals good to adequate but avoid the buffet carvery as it was left out for hours under lamps and dried up.Overall would recommend hotel.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
On bus route to centre spacious room plenty of choice for breakfast Hotel decor a little dated bar drinks a bit expensive
Stayed 1 night in Oct 2019

10/10 Excellent

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been coming here for jersey marathon and really enjoyed my stay specially if I've booked a room with a balcony the view is perfect 😁
Stayed 3 nights in Oct 2019
Response from Manager on 11 Oct 2019
Thank you for your comments and we trust you enjoyed your Jersey Marathon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on the sea front. Bus stop just outside main entrance. Wifi terrible and very small bed
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean tidy and efficient service. Thank you for providing an early breakfast.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent but didn’t like their system where you signed for meals and drinks and it went on your room number. Was interrupted three times while eating my evening meal , that was a no no for me. I went to reception and told them I didn’t like that, was told my concern would be passed on . Therefore in my 8 days stay I only had dinner first and last night in the hotel .
Stayed 8 nights in Sep 2019

8/10 Good

JUNE

Liked: Cleanliness, staff & service, room comfort
Friendly, helpful staff. Plentiful breakfast with lots of choice. Optional dinner, varied menu at a reasonable price. Rooms and bar area a little dated but well looked after.
Stayed 4 nights in Sep 2019
Response from Manager on 4 Oct 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked sea view room with balcony. The view was amazing. Lovely staff made us feel welcome and the food was excellent.
Stayed 4 nights in Sep 2019
Response from Manager on 27 Sept 2019
Thank you for your kind review that the staff will appreciate.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay staff were excellent Staff were very friendly
Stayed 7 nights in Sep 2019
Response from Manager on 18 Sept 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to this lovely hotel. The staff can’t do enough for you. Very courteous and helpful. I really feel I have to mention the restaurant. The food is 5* everything we ate , from breakfast to evening meal is cooked to perfection and the variety is wonderful . The food is deserving of a Michelin star alone. The waitress/waiter service is silver service. Everyone is dressed smart & professional . Happy smiling faces and always courteous . We loved the pool and it’s a bonus to have for a 3* hotel . The rooms were adequate and the kingsize bed was very very comfortable . We had a room that opened up to a communal seating area with sun loungers & patio furniture. Lovely flowers in log planters added to a very comfortable area to relax . Looking over the bay , watching the waves was just wonderful . All in all a beautiful top class hotel . Only downside was, not enough plug sockets in the room & the bar area lacked atmosphere . If you’re wanting a cheap short break , this hotel is definitely No.1 on my list . We will be returning in April. Can’t wait.
Stayed 4 nights in Aug 2019
Response from Manager on 4 Sept 2019
Thank you for your kind review that the staff will appreciate and we look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were incredibly polite and professional.
Stayed 7 nights in Aug 2019
Response from Manager on 6 Sept 2019
Thank you for your kind review that our staff appreciate

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedrooms are a little dated and could do with upgrading
Stayed 7 nights in Aug 2019

8/10 Good

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Excellent 4 day stay, all staff very helpful and very friendly. Will come back sometime.
Stayed 4 nights in Aug 2019
Response from Manager on 27 Aug 2019
Thank you for your review that our staff will appreciate and we look forward to welcoming you back to Jersey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the Fort.
Well organised with easy, simple check-in. Good breakfast with a wide choice. Reasonable menu for Evening meals, changed daily. Nice entertainment on in the well stocked bar in the evenings, e.g. a quiz on Wednesday and a singer on Thursday. Very nice indoor swimming pool, open 07:00 to 21:00. Very courteous staff, willing to help and sort anything out. Super fast free WiFi. Sovereign Car Hire across the road, which was very good. Bus stop right outside the entrance for getting about.
Stayed 3 nights in Aug 2019
Response from Manager on 19 Aug 2019
Thank you for your kind review and our staff appreciate your comments.

8/10 Good

MR PAC HORE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good location, with bus stop outside. A bit disappointing the bar didn't take debit or credit card payments. Nice large sea view room. Comfortable bed.Quite an elderly clientele. Good breakfast. Breakfast staff very pleasant. Quite an early checkout as standard but they did extend by an hour.
Stayed 3 nights in Aug 2019
Response from Manager on 16 Aug 2019
Thank you for your kind review of our traditional seasonal hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, great breakfast and super swimming pool.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very old fashioned but clean. Meals average only ate twice for dinner in hotel.
Stayed 7 nights in Aug 2019

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were excellent- room fabulous - breakfast superb
Stayed 5 nights in Jul 2019
Response from Manager on 16 Aug 2019
Thank you for your review and our staff appreciate the recognition.

10/10 Excellent

Doug M., Farnham, UK

Liked: Cleanliness
Location
Located directly alongside a gently shelving sandy beach with no roads to cross. Plenty of rocks for scrambling over at low tide as Jersey has a high tidal range. At low water there is an adjacent public swimming pool. Hotel is adjacent to a Bus Stop (buses every 15 minutes) for access to St Helier 10 mins journey so no need for a car. Fire Doors etc restricts air flow down corridors making the hotel very warm at times. Restaurant food is rather plain although breakfast is quite substantial.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool excellent although lockers would be handy rather than leaving personal effects around pool side. Room well appointed but you might find your partner is in a different postcode when you go to sleep we have never had such a large bed. Only downside was other residents smoking on their balconies.
Stayed 4 nights in Jul 2019
Response from Manager on 26 July 2019
Thank you for your review. As our pool is only open to residents many would leave personal items in their room whilst using the pool. The balconies face directly out to St Clements Bay and usually the seas breezes would disperse smoking that is not allowed in the hotel itself.

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony is worth the extra payment. You get a fabulous view. Rooms were clean. Reception staff were very quick and efficient. Breakfast is the same everyday, which is okay for a few days, but not if you are there for longer. Could do with daily specials. Would recommend that training is given to a certain male dining room waiter, on how to set a table- use the handles and don’t put your thumb on the other end when putting cutlery on table. Had to clean my cutlery.
Stayed 10 nights in Jul 2019
Response from Manager on 23 July 2019
Thank you for your kind review and we will take your comments on board for future training.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff and nice and clean property
Stayed 5 nights in Jul 2019
Response from Manager on 16 July 2019
Thank you for your kind review and the staff take pride in offering a friendly and welcoming service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was good and the manager was very helpful. Hotel was slightly dated and the stairs were quite steep (although the lift wsas very efficient).
Stayed 7 nights in Jul 2019
Response from Manager on 16 July 2019
Thank you for your kind review. Due to the seasonality of the Jersey market the hotel closes during the low, winter, period and it becomes difficult to completely refurbish every year just for six months. We will make a note for a refresh.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel, ten-minute walk to St Helier, breakfast was a fry up buffet. Nice staff, lovely sea view. Highly recommended.
Stayed 4 nights in Jul 2019
Response from Manager on 9 Aug 2019
Thank you for your kind review that our staff appreciate.

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2019

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Great stay, very attentive staff, excellent food. Nothing was too much trouble.
Stayed 2 nights in Jul 2019
Response from Manager on 12 July 2019
Thank you for your kind review that our staff will appreciate.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The hotel bedrooms are tired but there is a good swimming pool. Food was good and the staff are helpful. The hotel is more suited to the older generation but I enjoyed my stay and it is convenient for the centre of St Helier being a few minutes walk or there is a bus stop next to the hotel
Stayed 4 nights in Jun 2019
Response from Manager on 8 Aug 2019
Thank you for your kind review. We are a traditional hotel that is only open for the summer season. Our staff take pride in offering a good service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly and helpful. We asked to change rooms due to having very soft mattresses that were uncomfortable. Unfortunately there were no other rooms available to change to but one gentleman on the reception desk was very helpful and tried to come up with a solution. Our room was ground floor with a sea front view. Unfortunately it was noisy as it was next to the kitchen/restaurant so unfortunately hotel staff and other guests were often waking past the patio window to smoke/walk out of the hotel. Unfortunately this did make it feel quite unsafe at times and I was concerned to leave the windows open, despite it being very warm in the room! Lovely breakfast- plenty of tables to sit at, staff were constantly refilling the buffet. Other hot food available on request which was a bonus! Nice bar area and reasonably priced drinks. Lovely pool and often quiet!
Stayed 4 nights in Jun 2019
Response from Manager on 28 June 2019
Thank you for your kind review. All our team take pride in offering a welcoming and helpful service at what is a very popular hotel with it's location right on the seafront.

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, room comfort
Awesome Service :)
The service from the front desk manager and porter team was amazing. Super friendly and helpful.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a bit tired but very clean and comfortable. Breakfast was very nice, lots of choice and able to order things that were not usually readily available. Evening meal (we only stayed in for one) this was delicious, and the dessert was to die for! Well worth the money. Did not get a chance to use the indoor pool. All in all a lovely place
Stayed 4 nights in Jun 2019
Response from Manager on 28 June 2019
Thank you for your kind review. Our kitchen team take pride in offering a quality choice in a stunning location.

10/10 Excellent

Peter, Hamilton New Zealand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the staff were very efficient and friendly. The food was of a high standard. The location was good.
Stayed 7 nights in Jun 2019
Response from Manager on 28 June 2019
Thank you for your kind comments regarding our staff. They take pride in offering a welcoming and helpful service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Next to a nousy road. But hot used to it.. right next to beach. Lovely local walks..
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and hotel excellent can't fault it. Only one very small minor thing, no white bread rolls with evening meal - there was one left once but then told there was no more white without even checking.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Stayed 5 nights in May 2019

2/10 Terrible

MariaRita

Disliked: Cleanliness, property conditions & facilities, room comfort
Photos are decieving
Horrendous, extremely dated, old carpets throughout, smelly, old bed linen and blankets.
Stayed 3 nights in May 2019

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location on the waterfront. Very quiet. Only 10 minute walk to town via the tunnel.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the view from my room - out across the bay
Stayed 3 nights in May 2019
Response from Manager on 20 May 2019
Thank you for your review. Our seaview rooms are in big demand and the chance to see the natural phenomenon of the third biggest tidal range in the world first hand.

6/10 Okay

Verified traveller

Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, nice staff, good sized room, good breakfast and value for money dinner, nice little indoor pool, right next to bus stop. Sound proofing could do with upgrading and it would be nice to have warm plates for the food but otherwise, a very enjoyable stay
Stayed 7 nights in May 2019
Response from Manager on 20 May 2019
Thank you for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely attentive staff, very clean hotel, fantastic location. The décor is dated but it's good value for money. Lovely buffet breakfast.
Stayed 1 night in May 2019
Response from Manager on 17 May 2019
Thank you for your review. We are located in one of the best seaside locations in St Helier and our staff take pride in providing a welcome to Jersey.