Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The property was clean and as advertised. We were staying at the condo attending a destination wedding and so we just needed a place to sleep at night. I didn't receive a door code and when I followed up, the management company said I hadn't submitted all of the required documents. This, despite my getting an email saying my registration was complete. Once I sent the document, they were quick to send the door code. We had trouble getting the door code to work which we finally realized was because the welcome email I received had the wrong house number. When we checked in we realized the downstairs toilet was leaking. We cleaned up the water and reported the leak to the management company who said they couldn't get anyone out to fix it until the next day. I was told I would be contacted with an arrival time. After the repairman had left I got a text saying I wasn't in the property and so they were unable to enter and fix the leak. I told them we would just leave the water off and not use the bathroom. I didn't want to disrupt my vacation to babysit their repairman. The deadbolt would often stick, even when the correct code was entered making it tricky and stressful to get in the property after being gone. We reported this problem to the management company who said they would have someone come over "in 5-10 minutes" to fix the problem. (No one ever came.)The property was as expected, minus the leaking toilet and deadbolt. It was nice to have beds and bathrooms for our party of 13 adults. We didn't really use the kitchen, so I can't speak to that. We didn't use any of the resort amenities, so I can't speak of those either. I will look for a property with a more organized management company, next time I visit St. George.