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The beds sheets were not clean. The mattress had urine spots on it. The bathtub looked like it wasn't cleaned for weeks. The towel had burn spots. It took forever to warm up because all the heat was going out underneath the door. THEY tried to take another $37.00 of my card!!!!
Cherice
Stayed 1 night in Feb 2024
Response from Bobby on 7 Feb 2024
Cherice, you and your brother are not allowed back onto the property. You and Purnell tried this same scam last year with bogus reviews and pictures of a different property for a refund.
10/10 Excellent
Stanquanna
6 Feb 2024
Stanquanna
Stayed 1 night in Feb 2024
Response from Bobby on 3 Apr 2024
Thank you for staying with us Stanquanna. We hope to see you again soon.
Thank you for staying with us Jeff. We appreciate you.
6/10 Okay
Tertius
22 Jan 2024
Tertius
Stayed 1 night in Jan 2024
Response from Bobby on 25 Jan 2024
Tertius, you have stayed with us multiple times and wished we could've made your stay a 10/10. If there was any issues please reach out to me directly.
Must stay at the nights in was very pleasurable the front desk person was very nice and polite and provided very good customer service when I checked in and everything was good I will return
Darla
Stayed 3 nights in Dec 2023
Response from Bobby on 25 Jan 2024
Thank you for staying with us Darla.
6/10 Okay
attila
11 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Needs maintenance and yard cleanup.
attila
Stayed 1 night in Nov 2023
Response from Bobby on 12 Nov 2023
Thank you for staying with us and hoped you shared with front desk on any maintenance issues you may have come across.
Stayed there 2x. Nice room. Check in was smooth. There is a 60.00 deposit if you pre pay but you get it back when you return key. If you pay with cc as a walk up then you don’t have to pay deposit. Easy to hop on and off 95. Decent for a night stay. I’ll go back there. That’s for sure.
Very unprofessional most of the workers stay there n do drugs, the receptionist is very rude…when I booked my reservation it accidentally went to another hotel with the same city name and it took a little min before me and a Expedia worker realized which we immediately resolved that issue and I immediately got back onto the app and reserved the right location after standing in the office all morning tryna figure out the situation by this time it was shift change and the female which resides there was completely unprofessional she immediately after showing proof that I was tryna book my room I was still told that I had to pay a extra 19.57 on top of the 77.00 that was finally pulled up in the system upon realizing why it wasn’t then also a 60 deposit that’s not required when reservation thru Expedia….after I was overcharged I was finally able to go back into the room where there was no tissue or wash cloths after asking for some I was told I should’ve gotten it when house keeping came thru so me n my daughter had to go buy tissue and wash cloths got when it was time to check out I called my friend to come help me check out because I had a lot of stuff to take and I actually have a bad knee that I couldn’t put pressure on they came to my room around 8-9 am and the MANAGER said I couldn’t have my deposit back because I left a balance of 20$ I offered to pay he say no and took my deposit then said I had too many people in my room when no one stayed there but my daughter
Sanquese
Stayed 1 night in Mar 2023
Response from Bobby on 22 Mar 2023
Sanquese you have been trespassed from the hotel. Please do not come back again.
8/10 Good
Gilles
15 Jan 2023
Liked: Staff & service
Very old place
Gilles
Response from Bobby on 15 Jan 2023
Thank you for staying with us as the building maybe older we have renovated the interior. We hope you will come back soon to see our new furniture coming in the up coming months
10/10 Excellent
SANATH KUMAR
25 Dec 2022
SANATH KUMAR
Stayed 1 night in Dec 2022
4/10 Poor
Peter
18 Dec 2022
Disliked: Cleanliness, room comfort
Peter
Stayed 1 night in Dec 2022
Response from Bobby on 18 Dec 2022
Peter we apologize you were unhappy and hope you will try us again
Room was clean and neat. Smallest soap bar I have ever seen, terrible! And the thinnest towel I have ever seen, terrible! Liked the place other than those two things.
Verified traveller
Stayed 1 night in Dec 2022
Response from Bobby on 4 Dec 2022
Thank you for staying with us we pride ourselves in cleanliness and we apologize you were unhappy with towels and soap.
We're service I have ever experienced. We checked in late and the lady was sitting in the middle of the office and would not come to the window and talk to us. Very disrespectful. Would never ever go back there again.
David
Stayed 1 night in Mar 2022
Response from Bobby on 13 Mar 2022
We apologize you were unhappy and will make sure this does not happen again.
They would not supply receipt for stay and my driver needed it for DOT compliance. Was very argumentative about receipt
dana
Stayed 1 night in Feb 2022
Response from Bobby on 2 Feb 2022
We apologize and tried to explain that when you book 3rd party, You do not pay us and your receipt is emailed to you to who you paid in this case Expedia. You already have your receipt which should have been emailed to you.
10/10 Excellent
VISHWAS
30 Jan 2022
VISHWAS
Stayed 2 nights in Jan 2022
Response from Bobby on 2 Feb 2022
Thank you for staying with us
8/10 Good
Ernest
17 Nov 2021
Ernest
Stayed 1 night in Nov 2021
Response from Bobby on 18 Nov 2021
Thank you for staying with us Ernest we hope to see you back soon
10/10 Excellent
Terresa
17 Nov 2021
Terresa
Stayed 2 nights in Nov 2021
8/10 Good
Joan
Travelled with partner
20 Sept 2021
Liked: Cleanliness, staff & service
Was nice, a little outdated on bathroom toilet and shower, but otherwise, the room itself was nice.
Joan
Stayed 1 night in Sep 2021
Response from Bobby on 20 Sept 2021
Thank you for your review and hope to see you back soon
Room smelt like straight cigarettes the whole night. The plugs were loose couldn’t charge my phone. Toilet and shower had stains. Only provided 1 bar of soap, 2 rags and 2 face towels. No body towels. The air conditioning was missing buttons, was very loud all night and didn’t really cool down the room. Worst hotel experience.
Verified traveller
Stayed 1 night in Aug 2021
Response from Bobby on 15 Aug 2021
We’re sorry you were unhappy. We will look into these matters thank you
The staff was great. The problem we had were things like what looked like black mold above the shower head, ceiling tiles in bad shape, chairs I didn’t want to sit on because they were so badly stained. Bed seemed to be in bad shape as well.
Shawn
Stayed 1 night in Aug 2021
Response from Bobby on 20 Aug 2021
We apologize and see there is a leak that needs to be addressed immediately, we are currently having staffing issues. Thank you for bringing this to our attention so that we can fix the leak
We had to wait forever to be helped to check in.
The room was disgusting. The bathroom was dirty. The sheets were not clean. The floor was grimy. The whole place was in very poor condition. I would NOT recommend.
Verified traveller
Stayed 1 night in Jul 2021
Response from Bobby on 3 Aug 2021
We apologize you were unhappy and have brought these issues to housekeeping’s attention. We hope you will try us again
Room smelled of mildew. There were roaches and flies, was not clean. Dressers had thick layer of funky pain over them, lights didn’t work, bed was detached and pushed over from headboard. Toilet was child sized, shower was gross.
Verified traveller
Stayed 1 night in Jul 2021
Response from Bobby on 26 July 2021
We apologize you were unhappy and hope you brought these issues to front desks attention so that we could better your stay. We will work with staff to address these issues.
We parked our car. We were told to pull into the entrance next to the office. We were greeted with a window and did our transaction at the window. The pool was closed, no coffee. We were handed our key. The rooms need taken care of. There was a dim light by the sink and couldn't see. The pool was closed and that was the reason we wanted to be here.
Verified traveller
Stayed 1 night in Jul 2021
Response from Bobby on 18 July 2021
We apologize you were unhappy but we still take appropriate measures to secure the safety of our employees and guests and that’s the reason for checking in at the night window and pool being closed. Please next time call ahead to verify if pools open/closed or about any other temporary changes due to COVID.
Donnealle I apologize about your experience and wish your significant other alerted me about this in the morning. I do remember checking him out and asking how everything was, and he replied good and dropped off key. I will get with housekeeping and coach staff accordingly
We wish you can tell us how to improve for next time
4/10 Poor
Doris
22 Feb 2021
Liked: Staff & service
Disliked: Property conditions & facilities
Old girl, new dress
Room looked newly painted although trim was new it looked placed after it was painted and old trim removed leaving a line showing old paint.? Room was clean. Bed clean and comfortable. Towels looked like something out of my rag bag. Stained, dingy and thin....check in was pleasant.
Doris
Stayed 1 night in Feb 2021
Response from Bobby on 23 Feb 2021
Doris,
We apologize you were unhappy and are in the mist of a renovation and installed new flooring and have yet to paint which is why you saw a small difference at the time. And next time please reach out to the front desk to request more towels. Thank you