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Reviews of Residence Inn by Marriott Springfield Old Keene Mill

3 out of 5
Residence Inn by Marriott Springfield Old Keene Mill
6412 Backlick Rd, Springfield, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 513 out of 756 reviews" "
Rating 8 - Good. 184 out of 756 reviews" "
Rating 6 - Okay. 36 out of 756 reviews" "
Rating 4 - Poor. 12 out of 756 reviews" "
Rating 2 - Terrible. 11 out of 756 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thayna

Stayed 1 night in Apr 2024
Response from RI Team on 23 May 2024
Thank you Thayna for the nice rating review.

8/10 Good

Michael, Bellville

Stayed 18 nights in Apr 2024
Response from RI Team on 29 Apr 2024
Thank you Michael for the rating review

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your 4 star review. We value your feedback and hope to see you again soon.

4/10 Poor

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great but the initial room we stayed in had the AC broken and when I asked them to look at it they just turned it off. We came back and it was almost 80 degrees in the room. They moved us to another room and it smelled like straight chemicals so we had to move back to the first room and had to just deal with the temperature.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
We apologize for the issues you encountered during your stay. Our goal is always to provide guests with a comfortable/clean room. We hope you give us another chance the next time you are in the Springfield area.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your 5 star review, we appreciate your feedback and hope to see you again.

10/10 Excellent

Alistair

Business traveller
Stayed 5 nights in Jan 2024
Response from General Manager on 1 Mar 2024
Thank you for your 10 star review, we value your feedback and hope to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Part of a 5 night visit to the area. In hotel bar remained closed for whole week.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Mar 2024
Thank you for your 10/10 rating, I am sorry to hear our bar was closed but hope you can enjoy the bar the next time you stay with us.

10/10 Excellent

Stephen, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from General Manager on 1 Mar 2024
Thank you for your rating, we appreciate your feedback and can't wait to see you again soon.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on 1 Mar 2024
Thank you for your feedback, we appreciate your business and can't wait to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from General Manager on 1 Mar 2024
Thank you for your 10/10 rating. We appreciate your feedback and hope to see you again soon

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff
Stayed 5 nights in Nov 2023
Response from GM on 22 Nov 2023
Thank you for taking the time to share feedback regarding our staff.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and staff!! Two thumbs up for Jose Gilberto, he was top notch and very helpful, very welcoming, and superb in every way!!
Stayed 2 nights in Nov 2023
Response from GM on 22 Nov 2023
Thank you for sharing feedback regarding your stay. We are happy to hear you had such a great experience.

8/10 Good

Christopher

Stayed 6 nights in Oct 2023
Response from GM on 22 Nov 2023
Thank you for rating us 8 out of10.

6/10 Okay

Madeline

Liked: Room comfort
Stay was ok
We waited at the front desk for check in for about 10 minutes before someone showed up. Honestly the rugs in the halls and elevators were not very clean The room was nice enough. The bowls were ridiculously small and dishes were left in the dishwasher. And kitchen floor was sticky.
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank you for taking time to share feedback regarding your stay. I am sorry to hear about the dishes left in the dishwasher. I will pass this along to our housekeeping staff so this does not occur in the future.

10/10 Excellent

Floyd, Petersburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and the morning breakfast was delicious.
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank you for sharing feedback regarding your stay. So happy to hear you enjoyed the comfortable room and our breakfast.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property looks newly updated and is very clean. The hotel is very close to the mall and restaurants.
Stayed 1 night in Oct 2023
Response from GM on 22 Nov 2023
Thank you for the positive feedback regarding your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Parking lot full when arriving late, after 10pm.
Stayed 2 nights in Oct 2023
Response from GM on 22 Nov 2023
Thank you for taking the time to share feedback regarding your stay. We hope even though the parking lot was full, that you were able to have a safe place to park.

10/10 Excellent

MESFIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean quite and near shoping center
Stayed 3 nights in Sep 2023
Response from GM on 22 Nov 2023
Thank you for taking time to share feedback about your stay.

10/10 Excellent

Adalberto

Stayed 3 nights in Sep 2023

10/10 Excellent

Stefano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Mitchell N

Stayed 1 night in Aug 2023

8/10 Good

Orelious

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in excellent condition. I only issue I have is they only clean your room every other day. So, you will have dirty towels in a pile on the floor.
Stayed 3 nights in Jul 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

NyKasha

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay - VERY clean, easy parking, walkable to shopping & dining nearby.
Stayed 1 night in Jul 2023

8/10 Good

Leonhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for extended stay clean roomy
Older property in decent shape, may need a refresh in a few years. Clean, good sized rooms and public spaces, convenient garage parking, excellent service and attitudes among the staff.
Stayed 5 nights in Jun 2023

10/10 Excellent

TONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023

10/10 Excellent

LaVerne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
Very peaceful and house keeping is superb
Stayed 2 nights in Jun 2023

10/10 Excellent

William

Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good quality, excellent morning breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

NyKasha

Travelled with partner
Liked: Staff & service, property conditions & facilities
I really like how attentive the staff was at check-in.
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient goid breakfast
Stayed 1 night in Jun 2023

8/10 Good

Chanea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Took house keeping a long time to get our trash. WAS OVERALL NICE.
Stayed 2 nights in May 2023

10/10 Excellent

Ivan, East Chicago

Liked: Cleanliness, staff & service
Clean, easy access
Stayed 3 nights in May 2023

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the double room suite! It was clean and quiet. The staff was nice, and the check in and out process was easy. I enjoyed the location because it was close to where we needed to be, and close to shopping! Thank you!
Stayed 1 night in May 2023

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious.
Great place, can't really think of anything negative to say about it. Also, the hotel is next to shopping plaza with many places to eat next to it. We did not mind driving 15-30 mins to downtown Washington so it worked well for us.
Stayed 3 nights in Apr 2023

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location next to the shopping district. Love the design of the studio. Breakfast hours are a little too early imo, but the food was great. Would definitely not mind staying at this hotel again!
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best breakfast
Stayed 1 night in Mar 2023

8/10 Good

Jennifer

Stayed 2 nights in Mar 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Good Overall
Didn't like their overpriced food market 7.50 for noodles
Stayed 1 night in Feb 2023

10/10 Excellent

Samuel

Stayed 6 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay. Clean, affordable, and close to the metro station. I recommend this hotel to anyone who wants a convenient spot to get into DC from Virginia.
Stayed 3 nights in Jan 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Don’t Bring Your Dogs
When traveling we seek out Residence Inns when we have our two dogs. This would have been an awesome stay had it not been for the lack of outside dog area. The area that was available was all small stones with the available bags for clean up. This area was full of dog waste and you could not even walk into it. No grass. I would recommend this hotel but not if you are bringing your dog. The hotel was clean, amenities were good and staff was friendly.
Stayed 2 nights in Jan 2023

6/10 Okay

PATRICK, new albany

Travelled with partner
Liked: Cleanliness, amenities
Room was spacious, location very convenient. Wish the desk staff had said that parking incurred a fee when he asked if I needed to park a car. WiFi didn't work when got up in the morning. Front desk called IT support quickly and IT support called me, but could not fix the problem. WiFi came back on later.

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Nathaniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A good place to say I think the access to the Metro.
Stayed 2 nights in Jan 2023