Dear Dina,Thank you for your score and we hope you enjoyed your stay.

Dear Ryan ,Thank you for your feedback.

Dear Alexis,We appreciate the time you took to write some comments about your stay .

Dear Guest ,Thanks for your feedback . It is always welcome and helpful.

Dear Ngan,Thank you for taking the time to review your stay with us.

Dear Mohamad,Thank you for taking the time to write a review.

Danielle,We are a little confused as to why we are just hearing these issues and apologize that they caused an inconvenience for you. We have recently replaced our hot water boilers which have advanced reporting and they did not show any decreases in temperature during your stay. We have also gone to look at the toilet in your room and it required a slight adjustment. We would have addressed all of these items or moved your room if you could have let us know while you were staying with us.

Dear Ellen ,We are glad to hear you enjoyed your stay with us.

Dear Ronald,Thank you for taking the time to give us your feedback.

Alen,We apologize that you were unable to sleep. While we can't officially stop the highway traffic, we were able to address the ac unit in your room so that future guests do not have this same issue. We are always evaluating how our hotel can improve and your comments highlight an area which we are working on.

Dear Pauletta, Guest feedback is always welcome and help us to improve.

Dear Guest, Thank you for sharing your experience at Best Western Springfield.

Dear Jonathan ,We appreciate you taking the time to fill out our survey.

Dear Joan,Thank you for your rating.

Dear Qino,We always appreciate guests feedback.

Dear Guest, We appreciate you took the time to post your feedback and share your experience with future guests.

Dear James ,We are glad you enjoyed your stay with us.

Dear guest, Thank you for your rating.

Steven,We thank you for staying with us, and are sadden that we did not meet your expectations. Please reach out to us directly so that we can make it right. We always want to know what we can do to ensure that our guests are comfortable and welcomed.

Dear Malcolm,Thank you for your rating.

Dear Patrick,Thanks for sharing your experience at the Hotel. We are sorry to hear your room was too loud.

Thank you for sharing your thoughts about our property, David. We appreciate you staying with us and support a small locally and minority owned business. If you are in the area again, we would love to have you back.

Dear George,Thank you for your score.

Dear Sang,Thank you for your review.

Dear Alvaro,Thank you for your score. We are happy you enjoyed your stay.

Donna,We wanted to let you know that we also identified this hazard as well and brought it to the attention of the installation crew of our new cable contractor. They are in the process of correcting this issue and have completed nearly every room to date. The Best Western Team thanks you for staying with us and appreciates your positive review. We can't wait to see you again in the future.

Dear Shannon, Thank you for your review .

Dear Irene ,Thanks for your review and we are happy you had a good time with us.

Dear Nechelle,We are glad you enjoyed your stay.

Dear Kevin,Thank you for taking the time to give us your feedback.

Dear Miral, Thank you for your score.

We take all comments and reviews very seriously, and we humbly ask that you reach out to us directly so we can address this issue. Since you posted this review under an Anonymous name, we cannot retrieve the details of your stay. Please contact us so we can resolve this issue.

Dear Jose, We are sorry it took too long for you to have your security deposit to be released. We inform all our guests their Banks may take between 5 to 10 business days to release the hold.

Dear Leslie, Thank you for your rating.

Dear Antonietta,Thank you for writing a review about your stay. And we are happy you enjoyed our complimentary breakfast.

Dear Guest, Thank you for taking the time to rate us.

Dear Wanda,We are glad you enjoyed your stay with us.

Dear Ricardo,Thank you for taking the time to score us.

Dear guest, Thank you for taking the time to give us a review.

Dear Mohamed,We are glad you enjoyed your stay with us.

Dear Daniel, Thank you for your score.

Thank you Ellen for taking the time to share your thoughts about our property. The entire team is pleased that you enjoyed your stay. We can't wait to see you next time you are in the Springfield area.

Dear Larry,Thank you for your score. We are happy to hear you had a good time during your stay.

Dear Guest, We regretted you had a bad experience at our Hotel. We have addressed the issues you mentioned in your review. We always do our best to offer a good customer service and we are sorry we could not meet your expectations.

Dear Pamela ,Thank you for your score.

Dear Pamela,Thank you for taking the time to let us know about your experience at the hotel.

Corey, we are sorry to hear that we were not able to meet you expectations during your recent stay with us. Please contact us directly at the property so you can share more detailed feedback. We want to make sure that we address any issue for future guests