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Reviews of The Davenport Tower, Autograph Collection

3.5 out of 5
The Davenport Tower, Autograph Collection
111 South Post St, Spokane, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1009 reviews" "
Rating 8 - Good. 196 out of 1009 reviews" "
Rating 6 - Okay. 70 out of 1009 reviews" "
Rating 4 - Poor. 37 out of 1009 reviews" "
Rating 2 - Terrible. 19 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet, front desk and housekeeping were wonderful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Always reliable quality & service.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 28 Apr 2024
Thank you for your feedback

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Just don’t use Expedia to book it through. Expedia stole my money when due to a typo 2 minutes later, I made a Change to a date.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Vincent,We're happy you enjoyed our clean, comfortable rooms and had a positive stay. However, we apologize for any mishap regarding the site you booked through and encourage you to connect with them to resolve it promptly. Thank you, and we hope to welcome you back soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Davenport Tower was wonderful. Everything was excellent. We highly recommend!
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Robin,Thank you for your perfect rating and thoughtful recommendation! We are delighted you thoroughly enjoyed your stay with us, and we hope to welcome you back soon for another wonderful stay.

10/10 Excellent

William

Stayed 2 nights in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Thank you for your feedback

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay! Great customer service!
Stayed 1 night in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Thank you for your feedback

8/10 Good

James, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Mary N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, clean and located in a good neighborhood. The restaurant/bar added good vibes
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Mary,Thank you for sharing your experience at The Davenport Tower, Autograph Collection. We're pleased you enjoyed our excellent service and the cleanliness of our facilities, along with our prime location. It's also fantastic that our restaurant added great vibes to your visit. We look forward to welcoming you back for another memorable stay!

8/10 Good

Thio

Stayed 2 nights in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Jason

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , walking distance to everything.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 14 Apr 2024
Thank you for your feedback

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in an excellent location pretty center to a lot of restaurants and shopping. The checking process was very smooth and the staff was very professional and helpful. The room was clean and ready early which was helpful. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 14 Apr 2024
Thank you for your feedback

10/10 Excellent

Zachary, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 14 Apr 2024
Thank you for your feedback

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 14 Apr 2024
Thank you for your feedback

10/10 Excellent

Denise, Florence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service, beds were amazing
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Denise,Thank you so much for taking the time to share your thoughts on your recent visit to The Davenport Tower, Autograph Collection. We work hard to meet expectations like yours, and we’re happy to hear our delicious offerings, excellent service, and comfortable beds hit the mark for you. It was truly a pleasure having you here, and we hope to see you again in the future for another visit!

10/10 Excellent

Kerry

Stayed 1 night in Apr 2024
Response from Front Office Manager on 28 Apr 2024
Thank you for your feedback

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 1 Apr 2024
Thank you for your feedback!

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in downtown!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Thank you for your feedback!

6/10 Okay

Luis

Pillows suck, price for parking outrageous.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 27 Mar 2024
Thank you for your feedback.

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 24 Mar 2024
Thank you for your feedback

10/10 Excellent

jeanpalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 14 Apr 2024
Thank you for your feeback

10/10 Excellent

CJ

Stayed 1 night in Mar 2024
Response from Front Office Manager on 28 Apr 2024
Thank you for your feedback

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Management on 23 Mar 2024
Thank you for your feedback

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property seems to have gone downhill slightly over the past several years. The surrounding area certainly has. Basketball tournament for grade school boys was going-on when we stayed. Noisy and lots of kids. By our last day the kids were gone and quiet was restored.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 20 Mar 2024
Thank you for your feedback.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Thank you for your feedback!

8/10 Good

Kyndel

Liked: Staff & service, property conditions & facilities
The bed was like a block of jello. Too bouncy for two people to share a bed.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Kyndel,Thank you for choosing to stay with us at The Davenport Tower, Autograph Collection. Our goal is to provide every guest with comfortable accommodations, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies if our mattresses fell short of expectations. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.

4/10 Poor

Rachael

Travelled with partner
Disliked: Property conditions & facilities
Rather expensive for no mini fridge, no regular coffee, and no pool or hot tub as it was being maintained.
Stayed 1 night in Mar 2024
Response from Front Office Management on 12 Mar 2024
Thank you for the feedback. We can have a mini fridge delivered for a small fee; the suites at this location do have mini-fridges. The pool is currently being remodeled and will open soon.

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up not being able to travel due to lack of transportation but i couldnt get a refund because it was less than 24 hours. I understand though
Stayed 1 night in Mar 2024
Response from Front Office Management on 10 Mar 2024
Thank you for your feedback

8/10 Good

Dolly M

Stayed 2 nights in Mar 2024
Response from Front Office Manager on 24 Mar 2024
Thank you for your feedback

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here
Stayed 1 night in Mar 2024
Response from Front Office Management on 3 Mar 2024
Thank you so much for your feedback and your loyalty to the Davenport hotels!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was as advertised
Stayed 2 nights in Feb 2024
Response from Front Office Management on 1 Mar 2024
Thank you for your feedback

10/10 Excellent

Lillian, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
everything!
Stayed 1 night in Feb 2024
Response from Front Office Management on 27 Feb 2024
Thank you for your feedback

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is with in walking distance of a dozen bars and restaurants. Staff is very friendly and incredibly helpful. The restaurant attached to the hotel has great food for decent prices and the bartenders are a wealth of knowledge for the area. Absolutely recommend a stay here.
Stayed 5 nights in Feb 2024
Response from Front Office Management on 3 Mar 2024
Thank you so much for your feedback

6/10 Okay

Shelley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is a very nice hotel. However, the pricing structure nickels and dimes guests. I had to pay extra to have a mini fridge in the room, and there is an amenities fee not mentioned in the room price. My biggest issue with our stay was poor communication regarding how to have our room cleaned and then defensive blame shifting by guest services when I asked to have to room cleaned. It was weird, frankly. It was as if I was supposed to somehow know their particular process, which I’ve never seen in any other hotel I have used…beans bizarro for such a nice hotel to treat their customer with disrespect. When housekeeping fixed the room up, they were awesome.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 20 Feb 2024
Thank you for your feedback.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 20 Feb 2024
Thank you for your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Management on 18 Feb 2024
Thank you for your feedback.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We were thinking we would have a fridge in our room. We appreciated our special request was granted.
Stayed 1 night in Feb 2024
Response from Front Office Management on 16 Feb 2024
Thank you for your feedback

2/10 Terrible

suzanne Roccena

Business traveller
I didn’t make it there because my flight was delayed and delayed and missed my connecting flight thanks to American Airlines.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Suzanne,We are sorry to read that you could not make it to our hotel for your reservation. In the future, we hope you will have the opportunity to experience a great stay with us.

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from Front Office Management on 23 Mar 2024
Thank you for your feedback

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Management on 6 Feb 2024
Thank you for your feedback

10/10 Excellent

Jo A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 13 Feb 2024
Thank you for your feedback!

6/10 Okay

Neri

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel itself was nice and fancy. Everyone in the valet was super friendly and helpful as well as the people at the front desk. Sadly, that’s as far as the kindness goes. First, we tried calling the front office from our room and were left on hold for 30 minutes. We headed down to the food area and a waitress (blonde older women) instead of being helpful dismissed and ignored my friend multiple times when she had questions about ordering. This lady went around helping everyone but us. She then examined my friends ID VERYYYYY throughly, I understand having to be sure but there was no need to be rude. After my friend went up to the bar and was waiting for her drink to be made, this lady proceeded to side eye her the entire time up until we left. As we were leaving and picking up our final items, (we were told we had until 12PM to check out) a knock was at our door and then our handle was being aggressively shaken. I opened the door and the housekeeper had a terrible attitude asking when we would leave. This was BEFORE the 12pm mark. Also make sure if you are booking for a certain amount of people that they provide cups and water FOR the correct number of guests. Also there’s no fridge or microwave which sucks because of how pricey this place is.
Stayed 1 night in Feb 2024
Response from Front Desk Management on 4 Feb 2024
Thank you for your feedback.

10/10 Excellent

Fielding Read

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained, had a nice gym, pool and hot tub area and a $20 voucher was included with each day's stay towards the hotel restaurant and bar. Very nice and great value.
Stayed 3 nights in Jan 2024
Response from Front Desk Management on 2 Feb 2024
Thank you for your feedback

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 2 Feb 2024
Thank you for your feedback.

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
Property inside is decent, lots of animal print, and toilet paper in rooms was like sand paper. Parking isn’t on the property, recommend valet if you can. Location is middle of downtown, makes it convenient but come with its own risks.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Amanda,Thank you for taking a moment to share your honest thoughts. We're pleased that our central location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. Your feedback about the toilet paper will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Spokane.

10/10 Excellent

kenneth, Lake Tapps

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy neighbors first night, no carpet in the room which makes the noise worse, complained to front desk, people only there one night, second night much better. Beds are nice and comfy. Bathroom clean and big shower. Lot's of extra fees, parking expensive and across the street. Parking garage crowded and dark, not very secure. Overall a very nice place to stay for the price
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Kenneth,Thank you for choosing The Davenport Tower, Autograph Collection. We appreciate you highlighting our clean accommodations, and we are pleased that you were able to enjoy a peaceful atmosphere. Your feedback about parking will be shared with the relevant teams. Anytime you are in Spokane in the future and looking for accommodation at a great value, look no further. Come back soon.