We arrived late and could not get in, we text and called an no answer. After trying we finally left after 30+ minutes to find a hotel with most booked up and expensive. We had let them know we were arriving late and they said the code would work anytime we needed to come and go.
They reached out the next day to let us stay for free. We had already paid more for 1 nt at hotel then we would have paid for our whole stay with them, so we took them up on the free night. I waited a bit to write this because I don't ever want to give bad feedback, but they over encourage you to only give 5 stars. This was not a 5 star stay. The mattress is smaller than the frame and very thin & old, with a mat over the top. Every time one of us moved it moved the whole bed. The shower was not clean at all (I took pics). We also did not have hot water, it was warm at most, but consistent, so it was most likely set low. We needed a hot shower after a stay in that bed and all the manual work we were doing while in Spokane. These are things that could not have been adjusted by letting them know while we were there.
They have a list of things the VRBO money is going towards. I suggest a new mattress should be at the top of that list, it is not on the list at all. Cleanliness and a comfortable bed are the most important things when picking where we want to stay. Accurate ratings is also extremely important.
The room itself seemed clean and the new carpet was nice.