Exterior
Check availability

Reviews of Hotel Indigo Spokane Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Spokane Downtown, an IHG Hotel
110 S MADISON STREET, Spokane, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 436 out of 695 reviews" "
Rating 8 - Good. 137 out of 695 reviews" "
Rating 6 - Okay. 60 out of 695 reviews" "
Rating 4 - Poor. 35 out of 695 reviews" "
Rating 2 - Terrible. 27 out of 695 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Carina

Liked: Cleanliness, staff & service
Disliked: Amenities
I could hear everything from the room nextdoor. Very annoying! Loud voices. I didn't want maid service but they came in and threw away my peanuts.
Stayed 2 nights in May 2024

4/10 Poor

Brandon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Valet was very rude. Reaching into car and pulling things out when explicitly asked not to. Extremely pushy and was just taking things out of my car and dropped my luggage with my expensive electronics after explicitly asked not to touch it.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Mackenzie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very accommodating and helpful. I appreciate their customer service and heard it noted by other guests.
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Stayed 2 nights in Apr 2024

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel should be renamed The Pidegeon. We stayed in a room on the 2nd floor on the inner side of the hotel. We were kept awake by the CONSTANT noise of pidgeons outside, and I'm not talking about soft cooing. Although the location of the hotel is convenient, walking around the area is sketchy for safety.
Stayed 2 nights in Apr 2024

6/10 Okay

Crista

Business traveller
Liked: Cleanliness, property conditions & facilities
I would stay here again however this location really needs to work on the “included breakfast.” It was a bit sad. They pushed tables together in a side room and put a jug of milk on ice and some boxes of cereal, there were some cooked options but overall it left something to be desired. I ended up in a room without a fridge so if that’s something that is important to you I’d double check before getting comfortable.
Stayed 4 nights in Apr 2024

8/10 Good

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry, Richland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff, Boise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Bed super comfy. Bathroom large and convenient. Very quiet for us. Outside little sketchy with all homeless. Always looking over shoulder when outside hotel. But given the inside wild cigarette staying again
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific property. Nice spacious rooms, with huge bathrooms. The neighborhood has a lot of homeless, but the police station is also a few blocks away and it’s well patrolled. I few lt safe walking at night. Would definitely stay here again!
Stayed 1 night in Mar 2024

4/10 Poor

Brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerks were great and the hotel is beautiful. Overall clean (with the exception of dirty vents in the room and dust on walls and some fixtures). Very comfortable. I would definitely stay here again but have decided to remove it from my list for 2 reasons: (1) we paid for valet parking in a secure lot because only paid meter street parking was available in an area full of homeless with visible drug deals going on; we were advised not to walk anywhere after dark in that area and had to Uber; (2) we paid $20 per person for an inedible continental breakfast. I do not typically make complaints, but I really was not impressed by those two issues combined.
Stayed 1 night in Mar 2024

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated hotel. Close to the action
Stayed 2 nights in Mar 2024

6/10 Okay

Marzieh

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alexis

Liked: Cleanliness
I want to stress that the room itself was great- clean, everything worked. Funky decor and a good size, it was just what I needed , room wise. I am not familiar with the area, so I booked this hotel knowing I wouldnt have a car, and was hoping I could walk around to get where I needed to go; unfornuately I did not feel safe walking around due to the homeless population nearby- lots of tents, camps, etc. I was traveling by myself and just didnt feel safe wandering around, specifically at night. I do acknowledge that this is out of the hotel's control. Another thing I didnt understand completely was that with the hotel's restaurant under construction/not fully available. I was kicking myself not seeing/realizing that It wasnt fully functional at the time of booking, as I specifically wanted a restaurant in the hotel; but on my first night, I walk into the area and it was completely quiet & empty-i double checked twice with the front desk staff it's hours and they kept telling me it was open, despite how empty it was. I was hoping to get some quick dinner and get to bed early. I go up to the bartender (only sfaff member in that area) and he explained that they are trying to re-open as a full service restaurant, so they werent offering a full dinner, but they WERE serving a private event somehow, but not dinner to a guest (me) ?. I didnt quite understand that logic. I got myself a glass of wine and ordered in Doordash instead.
Stayed 2 nights in Mar 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Homeless people galore, just a few yards from the entrance. Your vehicle is not safe to be parked outside the hotel, so you’re forced to use their valet parking at an extra cost
Stayed 1 night in Mar 2024

8/10 Good

Ludy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The walls were very thin making it difficult to get a good night's sleep. Staff were friendly and apologetic, which they needed to be a LOT. First, the room had no heat and we needed to be moved. Then we had no towels in the room. Whenever we would call the desk we would be told "a few minutes". It was always at least 20 to have an issue resolved. They overpromise and underdeliver.
Stayed 3 nights in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for comfy bed and modern spacious clean bathroom.
Stayed 1 night in Feb 2024

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service
Nice size room and modern bathroom - some of the fixtures / furniture were looking a little tired. Train tracks right behind the hotel and every time the night train went by it set off a car alarm. Also wood floors so noise travels from above.
Stayed 1 night in Feb 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Matt

Stayed 2 nights in Feb 2024

6/10 Okay

Wade

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around seems to be a lot of transients
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe!
Stayed 1 night in Jan 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

JACY

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Expensive valet costs. Breakfast was 1.5 hours late with very limited optics and poor quality.
Stayed 2 nights in Jan 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely helpful and the hotel was very clean, wish the restaurant served more of a variety other then fried food at the time but it was the end of January.
Stayed 1 night in Jan 2024

10/10 Excellent

Trent Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Hotel Indigo Spokane on 29 Jan 2024
Thank you so much for your very favorable review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini vacation
Great stay! Staff very friendly and helpful. Our room was nice with a very good bathroom. Some great breweries and restaurants near by.
Stayed 1 night in Jan 2024
Response from David Hotel Indigo Spokane on 29 Jan 2024
Thank you very much for your very favorable review. We are honored to have hosted you.

6/10 Okay

Thena

Stayed 1 night in Jan 2024

10/10 Excellent

Dustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Jan 2024
Response from David Hotel Indigo Spokane on 29 Jan 2024
Thank you very much for your very favorable review. We are honored to have hosted you.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Hotel Indigo Spokane on 29 Jan 2024
Thank you very much for your very favorable review. We are honored to have hosted you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel for the price! Clean room, historical building, and friendly staff made our visit amazing!
Stayed 2 nights in Jan 2024
Response from David Hotel Indigo Spokane on 29 Jan 2024
Thank you very much for your very favorable review. We are honored to have hosted you.

10/10 Excellent

Stasie, Seattle

Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Our heater wasn’t working and they were so great about it. Gave us a new room. They were so great!
Stayed 1 night in Jan 2024
Response from David Hotel Indigo Spokane on 16 Jan 2024
Thank you for your review, Tiffany. We strive everyday to accommodate our guests in every way possible.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from David Hotel Indigo Spokane on 16 Jan 2024
Thank you for your review, Marc! We hope you will visit us again in the future.Sincerely,David HellenthalFront Desk Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot, rooms have a NYC feel to them, great location.
Stayed 1 night in Jan 2024
Response from David Hotel Indigo Spokane on 9 Jan 2024
Michael, thank you so much for your review. We hope you will stay with us in the future should your travels bring you through Spokane. We strive everyday to provide excellent accommodation in what I think is the coolest part of downtown Spokane. Sincerely, David HellenthalFront Desk Manager

8/10 Good

Yvonne

Stayed 2 nights in Jan 2024
Response from David Hotel Indigo Spokane on 16 Jan 2024
Thank you Yvonne for taking the time to rate the Hotel Indigo Spokane. We take guest evaluations seriously and strive everyday to provide a seamless, extraordinary experience for each and every guest.

10/10 Excellent

Dana

Stayed 3 nights in Dec 2023
Response from David Hotel Indigo Spokane on 9 Jan 2024
Thank you for your review. We strive daily to create a warm and inviting atmosphere for our guests in this very cool historic Spokane neighborhood. We hope to see you again. Sincerely,David HellenthalFront Desk Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights at Indigo
This was my third night at Indigo this week which one was comfy and well appointed warm. It's a shame the restaurant is an open for breakfast, but the coffee bar makes great coffee. Looking forward to next visit with the restaurant open.
Stayed 1 night in Dec 2023
Response from David Hotel Indigo Spokane on 9 Jan 2024
Hi Michael, thank you for your detailed review of the Hotel Indigo Spokane. I am sorry the restaurant was not open for breakfast during your stay. This is a temporary situation which we expect to remedy by the first or second week of February 2024. We are looking forward to hosting you during your next trip to Spokane. Warm regards, David HellenthalFront Office Manager

6/10 Okay

Chaundra

Stayed 1 night in Dec 2023
Response from David Hotel Indigo Spokane on 9 Jan 2024
Dear Chaundra, I just wanted to take the time to thank you for reviewing Hotel Indigo Spokane. We constantly strive to improve all faucets of the guest experience and your review helps us improve. We hope you will stay with us again on a future visit to Spokane. With warm regards, David HellenthalFront Desk Manager

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Hotel Indigo Spokane on 9 Jan 2024
Danielle, thank you for taking the time to review our hotel. We strive everyday to improve. Our goal is to consistently provide you and our other guests with an extraordinarily excellent experience. Your review lets us know what we need to do to earn your repeat business.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spokane favorite hotel
Hotel was great, 4th time there and will return. Prepaid restaurant breakfast didn't happen due to chef being sick so bummer there. Will ask for refund from hotels.com
Stayed 1 night in Dec 2023
Response from David Hotel Indigo Spokane on 9 Jan 2024
Michael, Thank you for your kind review of our hotel. I am so sorry we were not able to provide breakfast for your package, and are striving to not let that happen ever again. While staffing in the post-Covid era continues to be a challenge, I feel a corner has been turned and we are committed to ensuring breakfast is available seven days a week for our guests. We look forward to hosting you in the future. Warm Regards,

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2023
Response from David Hotel Indigo Spokane on 9 Jan 2024
Benjamin, thank you for your review of the Hotel Indigo Spokane. We are pleased that you were satisfied with your stay and want to welcome you back in the future should your travels return you to Spokane. We are committed to providing a seamless, most excellent guest service for all of our guests.