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"room was clean and had everything you need. The bed was a disappointment as it was hard and the pillows uncomfortable so sleeping was not so good, but otherwise lovely"

"Great location and friendly staff. "

"Very good hotel and very good staff almost very friendly and wonderful experience con't wait to come back 👍"

"Our family of five stayed at Beatenberg Hotel & Spa for five nights, and overall it was an excellent experience that we would happily repeat. Originally, we had booked a Family Suite via Expedia that could accommodate all five of us. As a precaution, we contacted the hotel directly prior to arrival, only to be informed that the reservation details from Expedia had not been properly transmitted and that the Family Suite could not be secured. Since the stay had already been prepaid, this was obviously concerning. What truly impressed us was how the hotel handled the situation. After discussing the matter directly with the hotel team, they kindly offered an alternative solution: two Junior Suites, secured side by side, entirely as a gesture of goodwill. This proactive and considerate response immediately reassured us. Both Junior Suites featured private balconies with stunning panoramic views, and the rooms were spacious, comfortable, and immaculately maintained. While we were not all able to stay in a single room as originally planned, the quality of the accommodation and the thoughtful arrangement more than compensated for it. The children loved having space, and the views alone made each morning memorable. Thanks to the hotel’s professionalism and genuine hospitality, we enjoyed a thoroughly relaxing and satisfying five-night stay. For us, this experience demonstrated what excellent service truly means. We would very much like to return with our family again in future."

"The rooms were not cleaned properly . The staff was polite and helpful . The breakfast was limited and everything that got over was not replenished. "

"Thank you!"

"Great location, friendly and helpful staff, good value for money"

"Cool old building very nicely updated. Friendly staff, great location by the castle and less than five minute walk to the old town. "

"Spacious room. Very nice water spa free to hotel guests. Stunning view from the balcony. Friendly and helpful staff. Overall very pleasant stay. "