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Reviews of Quality Inn

2 out of 5
Quality Inn
6690 Pottery Rd, I-26, Exit 17, Spartanburg, SC

Reviews

7.0

Good

Rating 10 - Excellent. 145 out of 708 reviews" "
Rating 8 - Good. 272 out of 708 reviews" "
Rating 6 - Okay. 146 out of 708 reviews" "
Rating 4 - Poor. 80 out of 708 reviews" "
Rating 2 - Terrible. 65 out of 708 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Pretty clean Staff nice Bed was comfortable Price was excellent
Stayed 1 night in May 2024
Response from management on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Our goal is to providing the most enjoyable experience to our guests.We hope to see you again soon.

8/10 Good

Tanita

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was friendly and accommodating. The sheets had some blood on them and my room did not smell fresh. The only other room available was on the 1st floor. I didn’t want to be on the 1st floor.
Stayed 3 nights in Apr 2024

8/10 Good

Charles

Travelled with family
Liked: Amenities
Very nice & very clean
Stayed 1 night in Apr 2024
Response from management on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Our goal is to providing the most enjoyable experience to our guests.We hope to see you again soon.

2/10 Terrible

Tamequie

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
This property was very dirty. I was traveling with my disabled parent. I had three different rooms all nasty. I finally had to use my Clorox wipes to clean the tub which had a ring in the bathtub. The floor was cleaned by me using Clorox wipes. The mirror had toothpaste spots from someone brushing their teeth. Management apologized the next morning and gave me a partial credit but didn’t give me credit for the other room. I will never stay here again
Stayed 1 night in Apr 2024

8/10 Good

Mike

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from management on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Our goal is to providing the most enjoyable experience to our guests.We hope to see you again soon.

6/10 Okay

Ron

acceptable...barely
Stayed 1 night in Apr 2024

4/10 Poor

Kristin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was convenient and bed was comfortable, but sheets were stained and room was dirty. Fridge was nice and roomy but shelving was dry rotted and it leaked. The fan in the bathroom was extra loud and always came on when you turned on the light. Would not stay there again.
Stayed 1 night in Apr 2024
Response from management on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Property is beginning to show age. Some updates have been made, but most glaring is the mismatched paint on the walls. The weather fixture in the shower is loose and perhaps broken.
Stayed 1 night in Apr 2024
Response from management on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn..Our goal is to providing the most enjoyable experience to our guests.We hope to see you again soon.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access to interstate
Stayed 2 nights in Mar 2024
Response from management on 29 Mar 2024
thank you for your review

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the price clean n friendly staff n great coffee
Stayed 3 nights in Mar 2024
Response from management on 29 Mar 2024
thank you for your review we really appreciate.

6/10 Okay

Arthur

Travelled with partner
The rooms were OK for the price but repairs were not done properly. The price was good and the bed comfortable but there were also stains in the carpet.
Stayed 1 night in Mar 2024
Response from management on 16 Mar 2024
thank you

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed and clean room
Stayed 1 night in Feb 2024
Response from hotel team on 8 Mar 2024
Thank you for sharing your review, we appreciate your feedback

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were moved to second room when both queen beds had dirty sheets , one sheet in second room was dirty also Second room the rugs have never been shampooed or cleaned in a long time The toilet paper holder was broken Never will go there again
Stayed 1 night in Feb 2024
Response from management on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for the price
Hotel was clean, staff friendly. Fan in bathroom noisy and breakfast minimal
Stayed 1 night in Feb 2024
Response from managment on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to thank you and Your satisfaction is important to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Russell, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from management on 14 Feb 2024
Thank you

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from management on 8 Mar 2024
please accept our apology and thank you for sharing your review, we appreciate your feedback and please give us a another chance.

8/10 Good

Casey

Travelled with family and small children
Liked: Staff & service
None its ok for the price
Stayed 1 night in Jan 2024
Response from management on 16 Mar 2024
thank you

10/10 Excellent

Elaina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good for the price. Family funeral.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Gillian

Stayed 2 nights in Jan 2024

8/10 Good

Corey

Stayed 1 night in Jan 2024

2/10 Terrible

Theresa

Travelled with family and small children
Disliked: Property conditions & facilities
This property is NOT like it is described or pictured! The light didn’t work when we walked in, the heat was unplugged, the tv was unplugged and so was the clock. There was stuff all over the shower. There was shaving cream with hairs in it on the faucet. Smears of who only knows what all over the walls in the entire room. It was very dusty. I would not have stayed but I was alone with my two daughters. It was dark and I felt safer locked in our room than leaving. I did not sleep the entire night. It was so loud in the hallway. Slamming doors, voices and cries from a baby. I looked through the door peep hole and the glass was busted on it. This place is deplorable!
Stayed 1 night in Jan 2024

6/10 Okay

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t thoroughly clean the linen is turning yellow. There’s an abandoned vacant building right next-door. I asked the front desk to give me a 3 AM wake up call that never happened.
Stayed 3 nights in Dec 2023
Response from management on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with stay at our hotel. Your satisfaction is important to us as value guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was abrupt and more concerned about the locals. The entire place smelled of cigarettes and pot. Our room was gross on every surface.
Stayed 1 night in Dec 2023
Response from jatin on 6 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Ericka

Stayed 1 night in Dec 2023
Response from management on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, we would like to thank you. Your satisfaction is important to us as a valued guest.

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Natarsha

Stayed 1 night in Dec 2023
Response from jatin on 6 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast did not include good choices of protien, ie eggs, bacon, sausage.
Stayed 1 night in Dec 2023

6/10 Okay

Anita

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
all ok
Stayed 1 night in Nov 2023
Response from Qulity inn management on 29 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.your feedback about your stay is very important to us. Rest assured that we will be using your comments to improve enjoyable experiences for our guests.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from jatin on 25 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about your stay at our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Michael

Ok
Stayed 2 nights in Nov 2023

2/10 Terrible

Kenneth

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from jatin on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Jatin MehtaGMQuality Inn8645760042

4/10 Poor

Roger

Disliked: Cleanliness
Dirty room.
Stayed 1 night in Oct 2023
Response from jatin on 25 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay . Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, bed was very comfortable, price right, and host polite
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was nice
Stayed 1 night in Sep 2023

4/10 Poor

Sheryl

Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, very clean and staff was friendly. It was all that I expected and more!
Stayed 3 nights in Aug 2023
Response from jatin on 4 Oct 2023
Thank you for taking the time to complete online survey regarding your recent stay at Quality Inn.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.

4/10 Poor

Roy

Business traveller
Disliked: Cleanliness
A one-time stay
It was a non-smoking room that smelled like smoke. The wifi was very poor. TV selection was worst I’ve seen in hotels in many years.
Stayed 2 nights in Jul 2023

6/10 Okay

Marge

Stayed 1 night in Jul 2023

6/10 Okay

James

Business traveller
Liked: Staff & service, room comfort
Give this one a pass.
Ok but will not stay there again. The gang that hangs out on the benches out front watching us get in an out of our car was kind of unnerving. Not good for your hotel.
Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were efficient, professional. The facility was quite “worn down.” Room was not clean, towels were ancient, scratchy, discolored.
Stayed 1 night in Jun 2023
Response from management on 5 July 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived with my son, the entryway was filled with people drinking, smoking cigarettes and weed. The receptionist made it seem like we were bothering her to check in. Asked why the deposit and a sign was shoved in my face. As for the room, the door would not shut unless slammed, the safety latch was barely hanging on, seemed to be a blood stain on the wall of the bathroom, vent in bathroom halfway hanging out, zero water pressure for the shower and controls were backwards, someone's shirt and empty beer can on window sill above ac unit. Very sketchy to go outside the hotel in the evenings. Seemed like these people were residents that lived at the hotel that would just party out front. Breakfast offered was very minimal. Worst hotel ever stayed at and safety for ones self was scary.
Stayed 4 nights in Jun 2023
Response from Jatin on 22 June 2023
Thank you for taking time to complete online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.your satisfaction is important to us as a valued guest.we will be using your feedback to make improvements, so that we can provide better experience for our guests.

8/10 Good

Akiva

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok for one night crash...
The Q-Inn was ok. Recent renovation helped out... Breakfast was average, with some foods missing from the setup. The Breakfast area was clean. Service was good.
Stayed 1 night in Jun 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Newly rennovated, there was still a sticker on my bathtub! Room was clean, tidy, and very comfortable. Front desk staff were EXTREMELY friendly. There were a handful of restaraunts and a gas station within walking distance as long as you don't mind crossing a road, and the location is very close to the highway. I wish I could have stayed here on my return trip.
Stayed 1 night in Jun 2023
Response from management on 5 July 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to thank you for staying with us. Your satisfaction is important to us.

6/10 Okay

William

Business traveller
Disliked: Cleanliness
Stains on the comforter, gunk on the tv, loud and dirty. Would not stay here again.
Stayed 1 night in Jun 2023

8/10 Good

mina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was a good place to stay ,
Stayed 1 night in Jun 2023

8/10 Good

Erinn

Stayed 1 night in May 2023

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok
Clean room but run down. We didn’t have a smoke detector in the room and told the front desk. The front desk said we were ok and it was part of the restoration. Coffee pot was dirty, hadHot/cold water on wrong sides. General cocking and general aesthetics messy or missing.
Stayed 1 night in May 2023
Response from gm on 1 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Management