Intrawest Corporation in Southern Rocky Mountains from AU$183

"I recently completed a 3‑night stay at The Lodge at Jackson Hole and was charged a $90 resort fee for amenities that were largely unusable during my visit. Unfortunately, the experience did not align with what was advertised or expected. During my stay, the indoor pool area—which is one of the primary amenities included in the resort fee—was not usable. The jacuzzi was under construction, and the entire indoor pool area was dirty and cluttered with construction materials. When I asked the front desk staff on the last day whether I could use the amenities, they confirmed that the indoor pool and jacuzzi were available. But that was not correct. I also could not locate the sauna inside the pool area, and there was no clear signage or access. Given the weather (around 40°F), using the outdoor pool or jacuzzi was not a realistic option. This meant that none of the advertised pool or spa amenities were actually accessible during my stay. If amenities are unavailable due to construction or maintenance, this should be clearly communicated at the time of booking and at check‑in. Charging a resort fee under these circumstances is not appropriate, as guests are paying for services they cannot use. I am requesting that the resort fee be waived or refunded, as the amenities it covers were not provided. Transparency and accurate communication are essential for a positive guest experience, and I hope the hotel will take this feedback seriously."

"The breakfast has not many options and hotels tub was there but not very clean"

"Breakfast was pretty good. Nice staff. The room was OLD, but we were just doing an overnight. "

"Amazing "

"Todo muy bien y limpio el desayuno fue exelente"

"I decided to stay here because it is the newest property but the property was dirty. The restaurants, we did the buffet for dinner and the 24/7 for breakfast and food was ok but you could see how dirty everything was. The room as soon as we open the door had a pee smell. The pool closed for kids at 6pm when check in is only at 4pm, not convenient at all if you are staying with children. Overall very disappointed with the experience."

"This is a great location... we enjoyed staying here. There was no decent hot breakfast on-site. We were surprised that we had to clean up the room (take out trash, take out linens, etc). "

"Watery eggs are never good. Should have vegetable add ins. The room had light bulbs out. There was a burn hole in the sheets at a non smoking hotel. The hair dryer did not work. There was no body wash in the bottle in the shooter"

"Window did not shut and tape around the ac unit in the window"