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"Shuttle runs every hour, easy to get to, and has stores inside the hotel for things you may need "

"Breakfast buffet look but the cappuccino from the machine came it sweet. Also the shuttle pickup was every hour only which was not useful. If you have difficulty walking long distances, the shuttle drop off location was far from the terminal."

"Breakfast was not fresh and everything was cold. The airport shuttle is easy to find the location but it took more than an hour for someone to pick up. Driver was reckless and very rude."

"Staff I would say is the most valuable asset of this place, shout out to Mr. Guillherme, the Tour Concierge, he was always so eager to assist us always with a great smile and we felt he went above and beyond with his service. "

"O quarto tinha cheiro de inseticida, barata morta no quarto, café da manhã não tinha quase nada de opção . "

"The hotel pool area is large and has plenty of lounge chairs. The staff is lively and professional. The restaurants are very good. We especially loved the breakfast buffet."

"Lovely the staff, the breakfast is incredible, great view from the roof terrace. Location is exceptional too. The window (city side) was not very sound proof, the room was quite small and they could do with some showers or an area to wash off the sand from the beach before going into the hotel. Also a drinking water fountain - the jugs at reception were always empty. "

"The view of Copacabana Beach was spectacular! The view of the city and even Sugar Loaf in the distance. Roof top bar/restaurant very nice too, right next to the infinity pool. We had room 2007 on the 20th floor. Breakfast buffet excellent too! Lots of items."

"Being a fourth-time returning guest usually earns you a bit of "VIP" treatment, or at the very least, some basic recognition. To be met with a wall of "no" regarding timing and a management team that seems to be playing hide-and-seek is a major service failure. They have zero flexibility with early check in and late check out."