South Bound Brook Holidays from AU$2,986

Nice room for the three of us, two queen beds, clean and comfortable, good restaurant and good scene at rooftop bar, helpful staff, good Location walking distance to everything in midtown, Times Swusre, Grand central, etc. only negative is room rates are high.

Great stay. Very quiet room despite being in the middle of everything. Very helpful staff!

This was our second time at this hotel. We love the location, close to some great restaurants and Little Italy. The staff is outstanding and we would be pleased to stay here again on a future trip. A word of advice, request a no-slip shower mat. The shower floor gets very slick. Otherwise, a wonderful stay!

Clean room and hotel.

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.