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Reviews of Clarion Pointe South Boston - Danville East

3.5 out of 5
Clarion Pointe South Boston - Danville East
1074 Bill Tuck Hwy, South Boston, VA

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 171 reviews" "
Rating 8 - Good. 44 out of 171 reviews" "
Rating 6 - Okay. 36 out of 171 reviews" "
Rating 4 - Poor. 13 out of 171 reviews" "
Rating 2 - Terrible. 19 out of 171 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing unique about property, just peaceful.
Stayed 1 night in Apr 2024
Response from vasu on 18 Apr 2024
Thank you for staying with us

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from vasu on 11 Apr 2024
Thank you for staying with us

10/10 Excellent

Joanne

Plenty of parking
Stayed 2 nights in Mar 2024
Response from vasu on 11 Apr 2024
Thank you for staying with us

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from vasu on 11 Apr 2024
Thank you for staying with us

4/10 Poor

Edward

Travelled with family, Business traveller
Disliked: Cleanliness
The reservation was for room with 2 queen beds. What we ended up with was a room with a king and an uncomfortable pull out sofa bed. The linens were stained and had holes. Breakfast was not well stocked at 830am.
Stayed 1 night in Mar 2024
Response from vasu on 26 Mar 2024
we apologize for any inconvenience

8/10 Good

Arthur

Stayed 1 night in Feb 2024
Response from vasu on 26 Mar 2024
thank you for staying with us

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Realy bad i never be there on this hotel no more is very nasty the room the batroom and the personal is not good
Stayed 1 night in Mar 2024
Response from vasu on 4 Mar 2024
we apologize foe any inconvenience

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, comfortable and staff went above and beyond.
Stayed 2 nights in Mar 2024
Response from vasu on 4 Mar 2024
Thank you for staying with us and hope to see you again

4/10 Poor

Kathleen

Expedia did not push through our reservation and we did not have a room. Thankfully the desk clerk was able to find us one at another place. A very bad experience It is not clarions fault but Expedia.
Stayed 1 night in Oct 2023
Response from vasu on 4 Mar 2024
thank you for your comment

10/10 Excellent

mary c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for me
A perfect stay with a pet companion. Plenty of areas to explore, sit and relax, or exercise. The room was comfortable and the hotel was quiet (traffic was busy nearby). Could not have a better staff!!! Thank you for my comfort and Rudy’s🐶
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Octavia

Stayed 1 night in Nov 2023

2/10 Terrible

Radrika

Stayed 1 night in Oct 2023
Response from vasu on 21 Nov 2023
Thank you for your comment

8/10 Good

TaNesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from vasu on 6 Nov 2023
Thank you for staying with us

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from vasu on 6 Nov 2023
Thank you for staying with us

2/10 Terrible

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never Again
I had a pleasant stay until I was made very uncomfortable by some inappropriate guests and the very unprofessional associate at the front desk. I left before midnight.
Stayed 1 night in Oct 2023
Response from amber on 23 Oct 2023
thank you

8/10 Good

Wilton

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from vasu on 5 Oct 2023
Thank you for staying with us

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from vasu on 5 Oct 2023
Thanks for staying with us

6/10 Okay

Aishia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was horrible and the room had a terrible smell. I sprayed som lysol to try to mask the smell!, it still didn't go away
Stayed 2 nights in Sep 2023
Response from vasu on 5 Oct 2023
Thank you for your comment

10/10 Excellent

Weston

Stayed 1 night in Aug 2023
Response from vasu on 29 Aug 2023
Thank you for staying with us

10/10 Excellent

marshallo

Liked: Cleanliness, staff & service, property conditions & facilities
The A/C wasnt as cold as usual
Stayed 1 night in Aug 2023
Response from vasu on 19 Aug 2023
thank you for your comment

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean, noisy loud music, smell of people cooking in their rooms.
Stayed 1 night in Aug 2023
Response from vasu on 19 Aug 2023
thank you for your comment

8/10 Good

Lynn

Stayed 1 night in Aug 2023
Response from vasu on 29 Aug 2023
thank you for staying with us

4/10 Poor

Janet

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Condition i
The hallway carpets were worn and filthy. Bathroom tub needed to be recailked.
Stayed 2 nights in Jul 2023
Response from DJ on 2 Aug 2023
thanks the hotel is being up date by the week

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DJ on 2 Aug 2023
THANKS

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient to my work.
Stayed 1 night in Jun 2023
Response from Taylor on 4 July 2023
Thank you

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from taylor on 20 June 2023
Thank you

2/10 Terrible

KC

Liked: Cleanliness
Disliked: Staff & service
Worst stay ever
Absolutely no noise-proofing whatsoever - so noisy I will never stay here again. Doors do not have any sort of quiet/slow closing method thus constant loud slamming of doors. The staff made no effort to control the heard of yelling children running up and down the hall.
Stayed 1 night in Jun 2023
Response from vasu on 6 June 2023
we thank you for your comment we will try to solve the issue

10/10 Excellent

Tykera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice a quiet
Stayed 1 night in May 2023
Response from TAYLOR on 30 May 2023
THANK YOU!

4/10 Poor

Paige

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty and had hairs all over. No one was there to check us in and we had to wait for a long time.
Stayed 1 night in May 2023
Response from vasu on 15 May 2023
Thank you for your comment will make sure someone must be at counter

2/10 Terrible

AH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHECK YOUR ROOMS
Was given a key to a room that already had people staying in it. The people staying in the room were traumatized and it was a very unpleasant experience for me and my sons. 100% unacceptable.
Stayed 1 night in May 2023
Response from vasu on 13 May 2023
Thank you for your comment we apologize for that

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Cards didn't work for us every time they cleaned
Stayed 3 nights in May 2023
Response from vasu on 10 May 2023
Thank you for staying with us

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good price
The price was fair and the accommodations were satisfactory. Staff was very friendly and helpful. Beds were comfortable and nice linens. Met our needs and included breakfast.
Stayed 2 nights in May 2023
Response from vasu on 10 May 2023
Thank you for your comment

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from vasu on 10 May 2023
thank you for staying with us

2/10 Terrible

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
People across the hall had a dog that was left alone for long periods of time and was barking/crying. Questionable people inside the facility. Lots of arguments/fighting heard. Felt unsafe.
Stayed 1 night in Apr 2023
Response from vasu on 4 May 2023
Thank you for your comment will correct it

6/10 Okay

Verified traveller

Liked: Staff & service
Adequate
Upon arrival the room wasn't clean. Items from the previous guests were still in the room. And crumbs along with what appeared to be a bed bug where on the bed. I room also smelled of cigarette smoke. I chose this hotel because it is supposed to be 100 percent smoke free. The next room provided was nice enough but we had noisy neighbors. Between loud music and talking, someone had a almost constantly barking dog. The staff was nice but I am not certain I'd book here again.
Stayed 3 nights in Apr 2023
Response from vasu on 4 May 2023
Thank you for your comment

10/10 Excellent

marshallo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2023
Response from vasu on 4 May 2023
Thank you for staying with us

8/10 Good

James, Chesapeake

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast consisted of one type of small muffins, waffles made by you, toast and coffee. Need to add other items such as pastries,donuts, hot cereals, individual cans of juices, more variety.
Stayed 2 nights in Apr 2023
Response from vasu on 4 May 2023
Thank you for your comment

6/10 Okay

John

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023
Response from vasu on 13 Apr 2023
Thankyou for staying with us

10/10 Excellent

Bradley

Stayed 1 night in Apr 2023
Response from vasu on 4 May 2023
Thank you for staying with us

10/10 Excellent

William F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice,clean
Stayed 1 night in Mar 2023
Response from vasu on 13 Apr 2023
Thank you for staying with us

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the haur dryer not working, the stay was very nice. Comfortable bed! Clean room, friendly staff. My daughter and I were visiting for her mother's life celebration, happened to be put in a room that was her birthday, 122. The world works in mysterious ways.
Stayed 2 nights in Mar 2023
Response from vasu on 13 Apr 2023
Thankyou for staying with us

10/10 Excellent

Thad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & very helpful
Stayed 1 night in Feb 2023
Response from vasu on 27 Feb 2023
thank you for staying with us

4/10 Poor

Jacqueline, McGuire AFB

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from vasu on 27 Feb 2023
thank you for staying with us

6/10 Okay

Verified traveller

Bed sheets were smelling like sweat and wrinkled. Toilet seat seemed like it was broken. Breakfast was pretty bad. Eggs, hot dogs, hard mini bagels, and no juice. However housekeepers were very accommodating
Stayed 8 nights in Dec 2022
Response from vasu on 6 Jan 2023
thank you for your comment

10/10 Excellent

Deb

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room
Stayed 1 night in Dec 2022
Response from vasu on 6 Jan 2023
Thank you for your comment

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from vasu on 3 Dec 2022
thankyou for staying with us

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from vasu on 3 Dec 2022
thank you for your comments

8/10 Good

Eric

Travelled with family
Liked: Cleanliness
Good hotel for the money.
Stayed 3 nights in Nov 2022
Response from vasu on 3 Dec 2022
thankyou for staying with us