We booked & prepaid for 2 nights thru Expedia but after checking in, needed to shorten our stay to 1 night. The day we checked in, we asked front desk if we could cancel 2nd night for a refund & were told it would be "no problem." Just to be sure, I called Expedia that day, & Exp called hotel front desk to independently confirm that it would be ok to cancel 2nd night & get a refund. Exp said the person they spoke to at front desk said he wasn't the mgr and couldn't confirm that I could cancel. When I checked out the following day, I asked the (different) man at the front desk named Alfonso if it was OK if I cancelled the 2nd night. At first he misunderstood me & thought I was asking if there were any vacancies for that night & said "we are fully booked" [hotel is conveniently located near Sorrento train station] -- so I don't think there was any problem with hotel finding someone else to take my room. I clarified that I wanted to cancel night #2 & get a refund & Alfonso also said "no problem." After I returned to the US I called Expedia again. They said they still hadn't heard back from hotel but had a record that I had called Expedia the day I checked in, and told me that when Exp. had called the hotel, someone named Julio at front desk changed the dates of my stay in their system but needed to get authorization to process my refund. Later that day Exp said hotel still refused to refund me the 2nd nite, but Exp refunded me! Bravo, Expedia! Moral: get it in writing!!