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Hilton Sorrento Palace

Photo gallery for Hilton Sorrento Palace

Featured image
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, desk, blackout curtains

Overview of Hilton Sorrento Palace

Hilton Sorrento Palace

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Via Sant' Antonio 13, Sorrento, NA, 80067

Explore the area

  • Popular LocationPiazza Tasso12 min walk
  • Popular LocationMarina Grande Beach16 min walk
  • Popular LocationSorrento Marina17 min walk
  • AirportNaples (NAP-Naples Intl.)56 min drive

Choose dates to view prices

About this area

Sorrento

Located in Sorrento, Hilton Sorrento Palace is connected to the convention centre. Travellers eager for a bit of culture can stop by Pompeii Archaeological Park, while those wishing to experience the area's natural beauty can explore Marina Grande Beach and Baths of Queen Giovanna. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

What's nearby

  • Deep Valley of the Mills - 9 min walk
  • Sedile Dominova - 11 min walk
  • Piazza Tasso - 12 min walk
  • Marina Grande Beach - 16 min walk
  • Sorrento Marina - 17 min walk

Getting around

  • Sorrento Station - 12 min walk
  • Naples International Airport (NAP) - 56 min drive

Restaurants

  • Pagoda Pool Bar — 1 min walk
  • L'agrumeto barbecue and m — 1 min walk
  • Ristorante the Garden - 8 min walk
  • La Favorite 'o Parrucchiano - 8 min walk
  • Ristorante Fuoro - 9 min walk

About this property

Hilton Sorrento Palace

Luxury hotel connected to the convention centre in Sorrento with restaurant
This hotel features a restaurant, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 335 soundproofed rooms feature WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and coffee makers.
Hilton Sorrento Palace offers 335 forms of air-conditioned accommodation with minibars and a safe. 40-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including Ayurvedic.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 9.9 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 17 per day)
  • Valet parking on site (EUR 17 per day)
  • Wheelchair-accessible parking available
  • Street parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Children's pool
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Private winery tours
  • Seasonal outdoor pool
  • Spa services
  • Tennis

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Children's pool
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (90353 square feet of space)
  • Meeting rooms 24

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Ayurvedic treatments
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 40-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property’s seasonal indoor pool is open November-March.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 18 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: EUR 9.9 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 9.9 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 17 per day
  • Valet parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a 10% service fee to food and beverage purchases on site.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Palace
Hilton Palace Hotel
Hilton Palace Hotel Sorrento
Hilton Palace Sorrento
Hilton Sorrento
Hilton Sorrento Palace
Palace Hilton Sorrento
Sorrento Hilton
Sorrento Palace
Sorrento Palace Hilton
Hilton Sorrento Palace Hotel Sorrento
Hilton Sorrento Palace Hotel
Hilton Sorrento Palace Hotel
Hilton Sorrento Palace Sorrento
Hilton Sorrento Palace Hotel Sorrento

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 400 out of 746 reviews
5 - Excellent 54%
Rating 4 - Good. 258 out of 746 reviews
4 - Good 35%
Rating 3 - Okay. 56 out of 746 reviews
3 - Okay 8%
Rating 2 - Poor. 26 out of 746 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 746 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On arrival we upgraded to an Executive room and it was fantastic. The additional benefits including lounge access meant we didn't really feel like leaving the hotel and couldn't have asked for more. Unfortunately the trip was ruined due to hotel giving miss information on Covid Testing. We were informed test results take 24 hours to arrive, we were told by staff that the time they had given us at 10am (29 hours prior to departure was sufficient time) and were told not to worry. I was aware of a rapid testing center in Naples which provides results in 3 hours but decided against it because of trust in the staff and their reassurance it would arrive. Fast forward 24 hours and we don't have our test result and we need to go to the airport. We were then informed that even though they say 24 hours the actual time can take up to 36 hours, given you will receive your result by 7pm the following day. At this point we had to change our flight and book another night but decided we would prefer traveling to Rome than spending an extra few nights at the hotel as there were only 2 flights per week. Once we received the test later on it was a simple word document with no official stamp that would not be accepted for any international flight. Thankfully we had decided to take a test at Naples airport when we lost faith in the first and it was perfect. Apart from the covid test which had a negative impact on my staff until that point the hotel was great.
Stayed 3 nights in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were great. Food was too expensive and not that good.
Stayed 5 nights in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled rooms with great view over Sorrento 5 minutes walk to city center overall a great hotel to stay and enjoy the vacation very close to great restaurants and shopping
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated high above Sorrento with magnificent few of Vesuvio. We stayed in special “Corona-times” and were impressed by all the precautions which mad eus feel totally safe. The staff is superb. The restaurants outstanding. The pool area is due for some renovation as we understand but was still very nice. Altogether we had a wonderful time!
Stayed 3 nights in Aug 2020

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019