Sondrio Holidays from AU$784

The bathroom was so so, the sink was clogged with cigarette leftovers and it had a strong cigarette smell

Lovely old hotel with excellent service but in need of some upgrades.

The shower tub was clogged in my room, couldn’t shower. The AC was not cooling the room, I called multiple times about the AC, but no one came to assist. Overall disappointed.

Very nice hotel clean, safe younger crowd. Rooftop pool was a nice treat.

Our stay was not very enjoyable. We booked a higher-tier room for added comfort — but the TV in our room was not working. It would turn on, but then the TV screen would turn completely black. The sound was still on, but the picture was gone. I alerted hotel staff about the problem. Someone came to look at the TV and could not fix it. The staff said the hotel was completely full and there was nothing they could do about it. Then offered to move us to a twin bedroom with a working TV (mind you we were in the balcony room with a king bed). When I asked if I would be reimbursed for the price difference of the room I was told no. Why in the world would we pay the same price for a downgraded room when the problem was on the hotel’s end? Nothing was done to compensate us for the lack of entertainment either. Not even an attempt. Also, there is nowhere to buy water in Tocq. All they offered were minibars with alcohol and juice in the bedrooms. I went down to the bar to attempt to purchase water, and there was no one working at the bar. We stayed at Avani when we first flew into Milan and enjoyed that stay much more. I would not recommend this hotel.