Soft Beach Tours and Activities

Avoid at any cost ❌ Do yourself a favor and stay away Arrived at almost 4 PM yet I had to wait for my room in the lobby ! The reception staff are unprofessional , undertrained, Impolite and manipulators when I asked for 1 hour late check out considering I had to wait for my room after 4 PM the morning shift would ask you to come and ask the evening shift whom they gonna ask you to ask the night shift whom they gonna ask you to wake up early and come to the desk to ask the morning shift again ! All of which is a disgusting practice they are all well trained on. even though they know I was not satisfied about the fact that I got my room late. Room is way outdated , dirty , toilet stinks , the furniture is old rusty and outdated nothing like what is shown online. there was variety of insects in the room ( ants , bed bugs) Stained disgusting looking bed sheets and pillow cases! Food is unhygienic , taste awful and very poor options fortunate enough I went to a proper restaurant in Nama bay for dinner and i didn’t eat anything out of this buffet I met couple of other guests in the lobby who got food poisoning as they were trying to buy medicine from the next door pharmacy. No body seemed to care at check out the receptionist took the key without looking at my face ,he never asked how was my stay as they do elsewhere , neither anyone from guest relation tried to call and ask how my stay was Rawan&(Mohamed night shift) (front desk) are completely unprofessional

Rooms are clean and well looked after, hot powerful shower, staff are extremely friendly. Fantastic breakfast, fresh cooked omelettes and pancakes and a large selection of cheese, meat and fruits / yoghurts etc. mansoud ( probs spelt wrong) was an exceptional member of staff- I think he was the head chef, he always looked after us and made us feel welcome.

Amazing hotel, very quiet, lots of sunbeds available even in the afternoon, beach a bit of a let down as you can’t walk directly into the sea it’s a distance from the shore! You have to walk along the pier to get into the water, staff were brilliant can’t do enough for you and we tip at the end of our holidays so it wasn’t for the tips! Eid, many Mohammed’s, Sayed & Ramadan are all a great addition to this hotel, too many sales people around the pool, they are constant, top tip is to ask for a red flag to be put on your parasol, they won’t hassle you if you have one of those!