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Reviews of COOP Hotel

4 out of 5
COOP Hotel
30, Iskar str., Sofia, Sofia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 141 out of 231 reviews" "
Rating 8 - Good. 77 out of 231 reviews" "
Rating 6 - Okay. 8 out of 231 reviews" "
Rating 4 - Poor. 3 out of 231 reviews" "
Rating 2 - Terrible. 2 out of 231 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night, simple, restful stay — exactly what I needed! Lots of amenities in the room!
Stayed 1 night in Mar 2024
Response from Coop team on 25 Mar 2024
Dear Amanda,Thank you for taking the time to leave us a review. Thank you for giving us this proverbial pat on the back, you made our day! We hope to see you here again!

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Coop team on 25 Mar 2024
Dear Maxim,Thank you for rate us. We are looking forward to welcome you again.

8/10 Good

Gary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is nicely equipped with all amenities you can want, the area is awful.
Stayed 4 nights in Feb 2024
Response from COOP Hotel, Sofia Team on 6 Mar 2024
Dear Gary, Thnak you for the nice words about tha hotel.It is our pleasure to know that we have had provided you a pleasant stay.We hope that we will have the honor of you being our guest again.Best Regards!

10/10 Excellent

Ayse Inel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Coop team on 23 Feb 2024
Dear Ayse Inel,We are incredibly grateful that you took the time out to rate our service. We look forward to welcoming you again.

10/10 Excellent

Tania, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Very nice and clean hotel. Breakfast was delicious and bus stop right infront of hotel. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from COOP TEAM on 5 Feb 2024
Dear Tania,Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.

8/10 Good

Vasil

Stayed 2 nights in Jan 2024
Response from Coop team on 25 Mar 2024
Thanks for taking the time to rate us. We look forward to welcoming you again.

10/10 Excellent

riad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel Fair price
Very clean
Stayed 1 night in Jan 2024
Response from COOP TEAM on 15 Jan 2024
Dear Raid,We are incredibly grateful that you took the time out to leave us this note. We look forward to serving you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable stay. The breakfast was really good and set us up for the day.
Stayed 4 nights in Dec 2023
Response from COOP TEAM on 15 Jan 2024
Dear Andrew,Thanks for leaving us such a wonderful review.We look forward to welcoming you again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extremely accommodating
Stayed 2 nights in Oct 2023
Response from COOP TEAM on 17 Nov 2023
Dear Anthony,Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again.

8/10 Good

Jun Kyeoung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay in the hotel.
Stayed 2 nights in Oct 2023
Response from COOP TEAM on 18 Oct 2023
Dear Jun Kyeoung,Thanks for taking the time to share your opinion. We look forward to welcoming you again.

10/10 Excellent

Sebastien

Stayed 3 nights in Oct 2023
Response from COOP TEAM on 31 Oct 2023
Dear Sebastien,Thanks for taking the time to rate us. We look forward to welcoming you again.

10/10 Excellent

Jan

Stayed 3 nights in Aug 2023
Response from COOP TEAM on 11 Sept 2023
Dear Jan,We are grateful that you took the time out to rate us.We look forward to serving you again.

8/10 Good

herberth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to restaurants, shopping, historical places, galleries. Friendly staff and they offer parking. Have stayed here before and will do so on future trips.
Stayed 2 nights in Jul 2023
Response from COOP TEAM on 2 Aug 2023
Dear Herberth,We are incredibly grateful that you took the time out to rate our service. We look forward to welcoming you again.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming
Stayed 1 night in Jun 2023
Response from COOP TEAM on 2 Aug 2023
Dear Gilian,Thanks for taking the time to rate us. We look forward to welcoming you again.

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from COOP TEAM on 2 Aug 2023
Dear Igor,Thanks for taking the time to rate us.We look forward to welcome you soon.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff. Spacious room. Would recommend
Stayed 2 nights in Jun 2023
Response from COOP TEAM on 2 Aug 2023
Dear Nicholas,Thanks for taking the time to rate us. We look forward to welcoming you again.

4/10 Poor

Ion

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very outdated hotel. Service far from being client oriented…….
Stayed 1 night in May 2023

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel
Staff were really nice and helpful. Very clean, a little dated but good price.
Stayed 1 night in May 2023
Response from Hotel COOP on 23 May 2023
Dear Daniel,Thank you for your review. We look forward to welcome you again.

10/10 Excellent

Tsvetomira

Stayed 1 night in Apr 2023
Response from Hotel COOP on 18 Apr 2023
Dear Tsvetomira,Thank you very much for your rate.We look forward to welcoming you again.Best regards

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Positives and negatives.
First the positives: The COOP hotel is in a fantastic location in the heart of Sofia. Everything was walkable. The breakfast buffet was nice and offered a lot of selection. We had complementary small bottles of water in our room daily. The room is spacious and well laid out. The hotel felt safe and the area around the hotel also felt safe. The hotel has a fantastic sauna and locker facilities. (Seriously - book the sauna if you stay here!) Then the negatives: I tried to reach out to the hotel before my stay to arrange taxi service from the train station. They never replied. Nor did they apologize for failing to reply. The room temperature averaged 27 degrees. I called the front desk due to the discomfortable heat in the room. Twice they told me they would turn on the AC to cool the room, the third time they told me that all they have it heat and the fourth time they told me that there was nothing they could do. With my window wide open the room cooled, but then I couldn't sleep from the noise of traffic. Speaking of sleep, the bed was terribly uncomfortable and the bedding was scratchy. Between the heat, the hard mattress and the scratchy bedding, I could not sleep well. The room had a deep soaking tub and a shower head in the tub. There was no curtain and just a small glass wall near the shower head. The shower was powerful. So powerful that whenever we took showers we had lakes all over the bathroom floor. The small glass wall was too small and insufficient.
Stayed 3 nights in Feb 2023
Response from Hotel COOP on 16 Mar 2023
Dear Laura,Thank you for taking the time to leave us a review. We are glad that you are happy with our location, facilities, services. We do apologies that we did not receive your transfer request and did not meet your expectation with the heating, comfort of bed and bathroom. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience. If you give us a chance next, we will completely make it up to you. We look forward to welcoming you again.

10/10 Excellent

Marion Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, exc2ll2nt amenities, incredible breakfast, helpful, friendly staff, especially Alexandra at the front desk. I stayed from 10/31/2022 to 11/6/2022.
Response from Hotel COOP on 10 Nov 2022
Dear Marion Ellen,Thanks for leaving us such a wonderful review. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We look forward to serving you again.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good breakfast and very comfy bed and pillows.
Stayed 3 nights in Oct 2022
Response from Hotel COOP on 31 Oct 2022
Dear Sally,We are incredibly grateful that you took the time out to leave us this note. We look forward to welcoming you again.

10/10 Excellent

Eyal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice confutable hotel good service, clean
Stayed 2 nights in Oct 2022
Response from Hotel COOP on 25 Oct 2022
Dear Eyal,We are incredibly grateful that you took the time out to leave us this note. We look forward to welcoming you again.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Conenient walk into the centre of town.
Stayed 4 nights in Oct 2022
Response from Hotel COOP on 12 Oct 2022
Dear Glenn,Thanks for taking the time to share your opinion.We hope to welcoming you again.

8/10 Good

herberth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the downtown area. Our double room was nice and spacious. There was an issue with the drainage but hotel personnel resolved same day. Hotel is very close to lots of historical places and great restaurants. We were able to walk for lunch or dinner every day. Definitely will book again for future trips.
Stayed 5 nights in Aug 2022
Response from Hotel COOP on 24 Aug 2022
Dear Herberth,Thank you for taking the time to leave us a review. We do apologies that there was an issue with the drainage. We hope to see you here again and we will ensure you enjoy better quality of service.

10/10 Excellent

jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your Door system is not well, my keycard lost Data evryday, but the rest was perfect
Stayed 4 nights in Jun 2022
Response from Hotel COOP on 27 June 2022
Dear Jan, We are incredibly grateful that you took the time out to leave us this note. I do apologize that the door system has not worked well. We're currently taking steps to improve the system. We hope to see you here again and we will ensure you enjoy better quality of service.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Hotel COOP on 27 June 2022
Dear Elizabeth, Thank you for taking the time to leave us a review. We are glad that you are satisfied and happy with our services. We look forward to welcoming you again.

10/10 Excellent

Karen, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the largest bathtub I have ever seen. It was wonderful. Very accommodating staff!
Stayed 1 night in May 2022
Response from Hotel COOP on 13 June 2022
Dear Karen, Thanks for taking the time to share your opinion. We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We hope to welcoming you again.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
the staff was really nice and helpfull.
Stayed 3 nights in Apr 2022
Response from Hotel COOP on 18 Apr 2022
Dear Felipe, Thanks for taking the time to share your opinion. We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We hope to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent city break or business trip hotel.
I enjoyed my stay at Coop hotel. The hotel is located really well in Sofia’s city centre. It is great for a bit of sightseeing and also a spot of shopping. Staff were very friendly and efficient.
Stayed 1 night in Apr 2022
Response from Hotel COOP on 18 Apr 2022
Good morning, Thanks for taking the time to share your opinion. We look forward to welcoming you again.

6/10 Okay

Bjarni

Liked: Cleanliness, room comfort
Look futher before you book
I think they bought there good reviues. When you flush the toilet water sprays all over you leg and the floor. Mini bar had 1 beer inside and no info in the room how to call room service or even if they have room service. Breakfast was like in two star hotel. Room was clean that is all good I can say about this hotel I will not book it again.
Stayed 2 nights in Apr 2022
Response from Hotel COOP on 12 Apr 2022
Dear Bjarni, Thank you very much for your review. We do apologize that we did not respond your expectations. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience. We wish you would have addressed the problem with us which could have resolved it. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you on your next visit.

8/10 Good

Dejan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Hotel COOP on 30 Mar 2022
Dear Dejan, Thank you for your rate. We look forward to welcome you again.

10/10 Excellent

Stanimira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect amazing value for money!
Friendly super clean in great location! you must go!!!1
Stayed 1 night in Sep 2021
Response from D. Kardzhova on 29 Sept 2021
Dear Stanimira, Thank you very much for your feedback. We look forward to welcoming you again.

10/10 Excellent

Stanimira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. Couldn't fault it!
Very pleasant hotel. Roomy with great facilities. Location is tip top very central. Staff are very accommodating. I felt very safe and comfortable there. Would return in a heartbeat!
Stayed 1 night in Sep 2021
Response from D. Kardzhova on 29 Sept 2021
Dear Stanimira, Thank you for taking the time to leave us such a beautiful review. We will strive to deliver great experiences consistently, please do come again.

2/10 Terrible

Peter

Absolute disaster, i was forced to pay twice for my stay, once with Expidia when i booked the room and once at hotel when i checked out. Management at the hotel is simply not existing
Stayed 2 nights in Aug 2021
Response from General Manager COOP Hotel Sofia on 1 Sept 2021
Dear Mr. Peter, I would like to thank you for your constructive feedback on our product. I am really sorry to see that you have been disappointed with us. In fact, I would like to let you know that all of us here at the COOP Hotel Sofia daily strive to achieve a high level of satisfaction for all of our guests. I would like personally to profusely apologize for the experience you have had and assure you that your valuable information has been taken into further account. I hope that we will have the opportunity of welcoming you back to the COOP Hotel Sofia in the near future. Yours sincerely,

10/10 Excellent

Rishabh, Alva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.. friendly staff and very convenient
Stayed 4 nights in Sep 2020
Response from D. Kardzhova on 20 July 2021
Dear Rishabh, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. I will definitely stay here next time as well. The staff is nice and friendly.
Stayed 3 nights in Feb 2020
Response from Alexander Samarin on 16 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a good location. Our room was spacious but yet cozy. Very clean.
Stayed 1 night in Jan 2020
Response from D. Kardzhova on 7 Feb 2020
Good afternoon, Thank you for leaving such a nice review. We are glad that you are satisfied and happy with our services.

10/10 Excellent

Dragos Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from D.Kardzhova on 7 Feb 2020
Dear Dragos, We are incredibly grateful that you took the time to rate our service.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The location was great and staff were helpful. It’s just my rooms bathroom smells so bad had to change the room, and then when I changed it the room was very cold But as it was central heating couldn’t do much.
Stayed 3 nights in Dec 2019
Response from D. Kardzhova on 7 Feb 2020
Good afternoon, Thank you for taking the time to leave us a review. We are glad that you are happy with our staff and location. I do apologize for the inconvenience. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. If you give us a chance next we will completely make it up to you. We look forward to welcoming you again. Best regards,

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Jose

Stayed 1 night in Nov 2019

10/10 Excellent

Claudia, Panama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very nice staff. Room and bathroom were cleaned everyday but the bed was not made. Didn’t get any indication on VIP package. Non withstanding was able to use the spa facilities for showering and getting ready to travel even after checking out that was very important due to a long flight
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

David, New York

Travelled with partner
Liked: Cleanliness, amenities
Based on the room rates and exterior photos, I thought this was more of an historic or luxury property. The hotel was fine but not fancy at all. It didn't feel overly welcoming - just a nice place to stay in Sofia. Excellent location for us as it was quiet at night and reasonable walking distance to metro and bus station. The bed was surprising very comfortable but the duvet had a stain and the carpet was worn (why no hardwood floors?). The bathroom was good and the room was clean with good climate control - A/C and window opened which was important. Breakfast was fine (typical) though for me hotel coffee is often of poor quality. As an Expedia VIP I was offered Free Parking which is ridiculous as we had no car. Why bother to be a VIP hotel if you can't offer a benefit that a guest can enjoy. Instead a bottle of Bulgarian wine in the room or drink at the bar would be much appreciated (for example). I would consider staying there again but not for the rate I paid as it seemed overpriced based on the cost of living in Sofia - maybe that's due to a lack of competition in the city. So overall OK if you get a good price
Stayed 2 nights in Oct 2019

8/10 Good

Demian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for city centee
Great location, good rooms, average breakfast.
Stayed 3 nights in Oct 2019

10/10 Excellent

Gilad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value for the price, great location.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019