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"No matter how many stars a hotel has, one essential is to be clean and in acceptable condition—none of the above. Filthy floor (you could see the stains and smell the odour), old worn out pillows, etc. Moreover, we booked a room for three with a double and single bed; however, we got 2 singles and a bunk bed, which is not suitable for a couple and a baby. On the other hand, make sure your ID is ready for the police track. Whether you are a local or a foreigner, Spanish hotels require you to provide all your personal details to stay there. No one is innocent unless someone proves otherwise."

"Great buffet breakfast, clean quiet room with a nice balcony "

"Parking can be found behind the hotel. It's free for the first 30 minutes and between 1800-0900. Family room is big and comfortable for everyone. Room gets quite warm so unsure as to how people would cope during the summer months. Breakfast is adequate for 9 euro per adult and 4.5 euro per child. Location is very good within walking distance of all the restaurants and excellent location for Covadonga lakes and ruta del cares "

"Habitaciones limpias y con todas las comodidades"

"I genuinely don’t know where to begin. We arrived at the hotel we had specifically booked — chosen for its location and suitability for travelling with dogs — only to be told on arrival that it was closed. Not cancelled in advance. Not communicated beforehand. Just closed. We were then redirected to a completely different hotel 15 minutes away by car. The alternative property was in an entirely different area — busy street, heavy pedestrian traffic, children everywhere — and absolutely not appropriate for dogs. We had booked carefully. That care was made irrelevant. To add to this, the pet fee at the new hotel was double what we had agreed to at the original property. We paid it because we had no real option at that point, but it felt unfair given the relocation was not our choice. The room itself was visually very nice. Unfortunately, that’s where the positives end. The hotel was advertised as having air conditioning, but the system had a minimum setting of 24.9°C. That isn’t cooling — that’s ambient summer air. The room was stifling. We were moved three separate times before finally being given a room with a window we could open just to make it breathable. Then the internet didn’t work. What should have been a straightforward stay became an exhausting sequence of problems: wrong hotel, wrong location, higher fees, unusable air conditioning, non-functioning WiFi, multiple room changes. A pretty room cannot compensate for a complete breakdown in communication. "

"The hotel was very clean and the staff was very friendly and helpful. "

"Puebloastur is truly a hidden luxury sanctuary. From the moment we arrived, we were surrounded by the most breathtaking views in Asturias. It’s the kind of scenery that instantly calms you and makes you feel a world away. Waking up to those panoramic mountain views was unforgettable. We also loved the scenic drives and stunning hiking spots. It made exploring the region effortless and fun. The staff were warm, attentive, and made every moment feel special. Restaurant was incredible with unforgettable views! Can’t wait to go back! "

" Good service"

"We were 4 friends on a motorcycle trip through the Picos. This place looked amazing in the photos so we booked it. It was amazing when we got there. Situated in a quiet town overlooking the mountains, the place was beautifully kept, the staff were great, the food was very good, and the fact that our command of Spanish was very poor didn't stop us from having a great overnight stay. We didn't use the spa so can't comment other than it looked very nice."