Smithaven Mall Tours and Activities

I got a little anxious after looking at the Google reviews on my way into town... Place is perfect! There was always staff at the front desk, AC and hot water working, mattresses were fine (albeit not "luxury"... It's an affordable boutique hotel on the LES. Everything you need in a place to crash. It's not Sixty/LES, but DUH! Would definitely stay again!

Friendly staff. They will keep your luggage before check-in and also after you check-out. About 20-30 minutes walk to Times Square.

The location is great. The bed was comfortable and rooms were bigger than expected. However, everything is rundown. Our room looked like there had been a previous water issue and the baseboards were all warpped and paint had been pealed off. Also, the TVs are old. There was no connection to Netflix or Hulu, etc. When I called to ask, they said only some of the rooms have that capability. We did get this hotel at a very discounted rate but you do get what you pay for. I will most likely not stay here again.