Ski Sundown Tours and Activities

Three of us stayed in a room and paid extra for 3 people and a pull out coach. The coach did not open all the way. We got in late and dealt with it. We told the customer service department who we also sent pictures to. She had us register a complaint with corporate customer service. They basically said it was not true (see pictures below) and that we didn't say anything at the hotel, again, which is not true. The hotel is nice, great location and a nice breakfast, but disappointed in the lack of attention to our situation. We paid extra for nothing. Will never say here again.

The best airbnb Ive stayed at in New York with the best price for our family of 6. The place was so clean, amenities looked brand new. It had a homey feel to it, my kids didnt want to leave. We will definently be booking again in the future.

Nice place,very clean room,great coffee machine in room.Great breakfast,helpful staff. Rooms aren't massive but big enough for NewYork,would stay there again.Good location,quiet street.