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"It was extremely difficult to check out. They do not have the facilities for customers to use a credit card. The girl at the front desk is nice but she is over worked; she cooks, cleans, wait tables and acts as thr receptionist too. The room was not ready at 3:30. The owner does not have much understanding about working with Expedia.com. He spoke to me rudely on phone and I do not think he and his staff are properly trained in hotel buisness. It was a mess at the checkout time and they insisted...

"First of all, when I went to 'Palugaha pilgrim resort' it was locked. Even the mobile was not reachable. I had booked this thro' Expedia. Fortunately the auto rickshaw driver was knowledgeable about the place so took us to a nearby place. This did not have any name but there was someone to entertain us. He claimed that was the Palugaha resort & also said there was no intimation from Expedia reg my booking. However, he was kind enough to arrange the room for us. After that, everything was fine....