I called to see what time we could check in since we had a wedding to get to at 4:00. The manager on duty said we could check in at 2:00. Perfect. I arrived a little after 2. No one was at the front desk. Finally a cleaning person walked by and she was nice and said she would go find someone to help me. 25 minutes later, here he comes casually strolling up to the front desk without a care in the world. This is the same guy I had talked to on the phone. No customer service skills at all. Not a hello, not a sorry for the wait. Nothing. Gave me my keys. I go to my room. It’s decent at least. Clean. Smells okay. We returned to our room a little after midnight, and our room key isn’t working. Go back to the front desk, which is closed now, smells only of pot and says call 1 for assistance. So I do, and 15 minutes later, someone comes, asks what room we are in, doesn’t verify anything, and just gives us a new key. We could have gotten a key to any room in that hotel!! The room and bed was decent, but I will never stay here again. Customer service and safety is seriously lacking.