Thank you for the great review and valuable feedback, Gary! We appreciate you choosing the Stoney Creek.

Thank you for the honest review, Tim. Although we clearly missed the mark this time, your feedback lets us know areas we need to focus on and improve. The pool is a busy place on the weekends and we're making more efforts to ensure it's a good experience for all guests.

Thank you for the fantastic review and feedback, David! We appreciate you choosing the Stoney Creek!

So glad you enjoyed your stay, Jamie, and thank you for the continued business throughout the years! We appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

So glad you enjoyed your stay, Michael! We appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review and honest feedback, Amy! We're aware of the wear on some of our desk chairs and are finalizing plans to get them replaced. Thank you for choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the fantastic review, Michael! We have locations across the midwest, I hope we get a chance to host you again in the future!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you so much for this fantastic review, Brooke! We hope to host you again in the future, thank you for choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is very important, and we deeply regret that we did not meet your expectations.We take cleanliness and guest satisfaction very seriously, and it is clear that we fell short in these areas during your visit. We will address the issues you mentioned, including room maintenance, internet connectivity, and staff behavior, with our team to ensure improvements are made.Thank you for recognizing Tiffany and Alex; we will make sure to commend them for their service. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve.

Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. The issues with the key cards and room mix-up are unacceptable, and we are investigating how this occurred to prevent it from happening in the future.We are also addressing the security concerns you raised, as the safety and comfort of our guests are our top priorities. We regret the inconvenience caused by the out-of-service elevator and appreciate your patience.Your comments are invaluable in helping us improve, and we hope you might consider giving us another chance in the future.

Thank you for your feedback. We apologize for any discomfort caused by the decor and appreciate your suggestion for more vegan breakfast options. Thank you for choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for taking the time to leave us this honest review, Michael. We clearly missed the mark based on the experience you had. We've made note of the hvac issue and that has been resolved. I hope we get a chance to host you again so you can experience the genuine hospitality we're known for!

We sincerely apologize for the inconvenience and frustration you experienced during your recent stay at our hotel. It deeply concerns us to learn about the discrepancies in your reservation and the subsequent inability to accommodate the king room you had initially requested.We understand the importance of having a smooth and stress-free check-in experience, and we regret that we fell short of meeting your expectations in this regard. Overbooking situations are indeed rare, but unfortunately, they can occur due to unforeseen circumstances. Nevertheless, this does not excuse the inconvenience it caused you.We have addressed this issue with our reservation team to ensure that such errors are minimized in the future. Additionally, we will be reviewing our procedures to better handle overbooking situations and ensure that our guests receive the accommodations they reserved and paid for.While we understand that our apology cannot change the experience you had, we hope you can give us another opportunity to provide you with the exceptional service and hospitality that we strive to deliver to all our guests. If you do choose to stay with us again, please reach out to our management team directly, and we will ensure that your next visit exceeds your expectations in every way possible.

Thank you for this outstanding review, Virginia! We appreciate you choosing the Stoney Creek!

Thank you for the great review and valuable feedback, Carol! We have noted the discrepancies in your room amenities and have resolved that issue. We appreciate you choosing the Stoney Creek!

So glad you enjoyed your stay, Andrea! Thank you for the kind words, and thank you for choosing the Stoney Creek!

Thank you for the great review, Brian! We appreciate you choosing the Stoney Creek.

Thank you for the honest feedback, Jocelyn. We do our best to discourage the kiddos sprinting in the halls, and will continue to try and be present to ensure a great experience for all.

So glad you enjoyed your stay, Scott! Thank you for choosing the Stoney Creek!

Thank you for the great review, Mike! We appreciate you choosing the Stoney Creek!

Thank you for taking the time to leave us a review, Alicia. Although we clearly missed the mark, if you have any additional information, you can provide so we can grow and improve going forward please send it our way!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for this fantastic review, Glenn! I'm so glad you enjoyed your experience with us, we appreciate you choosing the Stoney Creek!

Thank you for the great review and feedback, Justin! We appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, Bernardo! We appreciate the feedback and will work to be better going forward!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the outstanding review, Samantha! We appreciate you choosing the Stoney Creek!

Thank you for the great review, we appreciate you choosing the Stoney Creek!

Thank you for the honest feedback and great review, Marcos!

First of all I want to express my sincere apology for the experience we had with us this stay. We will take your feedback and use it to make necessary improvements going forward.