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Reviews of Marriott's Ocean Pointe

4 out of 5
Marriott's Ocean Pointe
71 South Ocean Avenue, Palm Beach Shores, Singer Island, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Food was ok. No real dining options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Jesse

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I’ve stayed at this property many times and had a great experience. I was disappointed when I had to make 2 reservations to extend my stay and change rooms. When I wasn’t able to switch my room and it wasn’t made clear that I had to switch immediately, I found staff along with security packing up my belongings. I had paid a lot of money for this trip and was upset that this was a big interruption during my stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!! Only complaint is that more restaurants are needed closer to the property or on the property.
Stayed 5 nights in Apr 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024

10/10 Excellent

Maritza, Saint Cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay
Stayed 3 nights in Apr 2024

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greg “Iceman” bartender at Kingfish pool!
Stayed 1 night in Apr 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Nathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasurable and amazing stay, my wife and I got the relaxing vacation needed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated room was very nice. No ocean view because I booked last minute. But the beach was gorgeous. Big sand dredger at end of property that was an eyesore but the rest of property was beautiful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay and right on the beach!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several nice pool and hot tub options, room had everything a family needed ,nicely decorated. Staff were excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this facility very much. Went there with my fiancee and had a relaxing and stress-free stay. I would highly recommend it.
Stayed 5 nights in Apr 2024

8/10 Good

sandra

Stayed 4 nights in Apr 2024

4/10 Poor

Stefan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
barely couldnt find something to drink at 7 pm
Stayed 1 night in Apr 2024

4/10 Poor

Jacques

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beware the Ocean View claim. What Expedia lists as Ocean View, Marriott says is Partial Ocean View or No Ocean View. The only view my room had was to a sea of asphalt (parking lot). Not only disappointing, but some would argue misleading advertising. The Hotel manager at the Marriott (Michelle) has no people skills. Of course, when your employer misleads the market, your job is difficult. At the same time, a perk might have soothed the anger. Expedia also needs to fix its posting to align with the property description.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property advertises beach access, which is literally true however no chaires are provided. A "third party" owns the chairs and charges $15 an hour to rent them. Considering the high per night cost, Marriott should provide beach chairs. I found it insulting.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rich

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

WALTER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was stated that we would have an Ocean View and we didn't.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kosta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for business but my wife enjoyed staying and enjoying the facilities & beach
Stayed 6 nights in Jan 2024

10/10 Excellent

dorene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this property can’t beat location-right on the ocean! Looking forward to coming back!
Stayed 4 nights in Jan 2024

10/10 Excellent

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay on vacation.
Stayed 2 nights in Jan 2024

2/10 Terrible

nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Fraud. Booked an ocean front room and paid over $500 a night. They put me in a room on the side on an inlet looking at buildings and insist that a view of an inlet is oceanfront. First front desk agent brought out the manager for me and she was rude and clearly lying about not having other rooms available. I went to another front desk agent and he let me know that they had actual oceanfront rooms available but he just needed approval from a manager. When he came back from talking to the manager suddenly the available rooms were no longer available. This place is a joke and a fraud.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Moshe

Stayed 5 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Zachary T

Stayed 3 nights in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Angelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Stephen

Liked: Amenities
Disliked: Staff & service
no housekeeping the whole week, shower diverter needs to be replaced. No resort beach chairs. $65.00 a day for beach chairs. Signs of wear and tear and poor workmanship
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy parking, allowed early access to amenities since we arrived early.
Stayed 2 nights in Dec 2023

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy the Hotel, all the areas, the access to the beach, very nice. We disliked the few options of food, no decent breakfast, the marketplace is not an option, only for coffee or ice cream. It was a surprise that Marriott do not have a Sunday Brunch or at least, an American Breakfast. We took Dinner at the "On the Rocks Pool Bar", but the menu is not as a Restaurant, the best option we ordered was a Mahi Mahi Sandwich. We believe this must be reviewable. Thanks!
Stayed 1 night in Nov 2023

10/10 Excellent

Abelardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

aaron

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying! Enjoyed it!
Stayed 5 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance
Stayed 2 nights in Nov 2023

8/10 Good

paul

Travelled with family
Liked: Property conditions & facilities
The room was unbelievable. Totally refurbished. The grounds were perfect. The food on site is only a convenience as you cook in your condo or go out. The is one security hard named Barry. Stay away from him unless you want a bad experience. Otherwise great spot
Stayed 3 nights in Nov 2023

6/10 Okay

FRANCES

Liked: Staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, room comfort
Not going back there.
I likely won't stay there or a similar place. I checked us in around 2:00 but they informed me the room wasn't available and in fairness check-in was at 4. At the same time I asked for a later check out 11:30. I then had to take people to airport and my GF was left to finish checking in. She did have to wait which was fine and in general it was 4pm. But after retrieving luggage she was informed there wasn't anyone to help with bags and the UNIT was OVER 1200' away and disconnected from the property. She was eventually given a cart to push in the rain to get the bags into the unit. Departure day At 9:50am we were informed by cleaning staff that we needed to check out by 10am. In fairness a text message came to my phone during dinner and I did not see it. But I was troubled by the lack of understanding and the constant knocking on the door and phone calls. I told them we are not leaving until we both showered. We were out within an hour and my GF had to finish her make-up and hair in common non-airconditioned bathroom. The night before departing. As I said they did send a text about check out but because of another incident I don't think I seen the text. While we were getting ready they called to ask if they could enter the room because the adjacent room's lock would not work and they hoped the connecting door may be able to be open via our room. It really wasn't a big deal but it also says something about maintenance.
Stayed 2 nights in Nov 2023

4/10 Poor

john

No customary hotel services available Wasn't advertised as such Would not have stayed No restaurant No bell service etc
Stayed 2 nights in Nov 2023

10/10 Excellent

nicole, Carpentersville

Travelled with family and small children
Liked: Amenities
Amazing stay !
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Stayed 1 night in Nov 2023

10/10 Excellent

clay

Travelled with partner
Liked: Property conditions & facilities
The property is in great shape. The rooms are clean and spacious. Love the little kitchenette area.
Stayed 1 night in Nov 2023

2/10 Terrible

Anastasia

Travelled with partner
Terrible experience $450. for a horrible room, no service- Waiting in line twice - wrong hotel, lost 5 hours of a vacation trying to correct the situation- Rose.. blah
Stayed 1 night in Nov 2023

2/10 Terrible

Steven

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This is the WORST place I have ever stayed I have video with sound of you care to see what the hell my “peaceful” ocean front room was like I want a damned refund
Stayed 2 nights in Oct 2023

8/10 Good

Yelena

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice pools. Pretty outdoor areas. Nice staff. Dated rooms. Bad food.
Stayed 3 nights in Nov 2023