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Reviews of ZEN Rooms People's Park Complex

3 out of 5
ZEN Rooms People's Park Complex
48 Mosque St, Located in Porcelain Hotel by JL As, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 12 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Pat, Hong Kong

Travelled with family
Disliked: Amenities
Convenient location, closed to eating places. However, the name of the hotel is different from what we booked. Most of the customer wasted lots of time looking for this hotel though they have arrived st the right places. No window in the room means no natural light and poor ventilation.
Stayed 3 nights in Jul 2019

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very clean, amazing location!
Zen Rooms is a travel agency and they must book out rooms within the Porcelain Hotel as that is where my booking was. The rooms are small but perfect for solo travellers. I'd say unless you are a couple on a budget don't go for the cheapest double bedroom. In my room the bed is built into the space with no room to get in either side you have to climb in from the end of the bed. Not an issue for a solo person, but could disturb your partner if you need to get up in the middle of the night.The bathroom is very modern and new, absolutely fabulous! You get given toiletries also, so that's a nice touch. There's a handy fridge and huge TV. The bathroom is a frosted glass panel to the bedroom, one the bathroom light is turned on it illuminates the whole room. Again, fine for a solo traveller, but could disturb a sleeping partner. The staff are friendly, the reception is immaculate and you can buy discounted tickets for all the top sites. There is a Fair Price supermarket and Chinatown MTR station, both one block away. Situated in the most amazing location, Chinatown. There's a hotel at the other end of the street that does a great happy hour and has live music. Lots of eateries in the vicinity too. Bag storage and late checkout are available.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

narnancycisa(nancy)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singapore
It was so central for everything. We love the walking and the boat trip,and the treat to Raffles long bar
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with front desk staffs. Helpful and nice.
We were all satisfied and happy.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and small
Disgusting. Tiny room with no place to sit. Bed was covered in hair. Couldn’t wait to leave
Stayed 2 nights in Dec 2018

6/10 Okay

Jane, Christchurch, NZ

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is conveniently located in China Town. MRT is only 5 minutes walk away, easy to get to other places. The reception kindly upgraded us to Superior Double Room. The room is small and basic. Good for 1 night / stopover stay.
Stayed 1 night in Oct 2018
Response from ZEN Rooms on 20 Dec 2018
Dear Jane, Thank you for the review! I am pleased to hear that you find our location to your liking! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. We hope to see you again! Best regards, Bella

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
My 5-month pregnant wife and I stayed 8 nights here on holiday as we visited friends and toured around Singapore. To clarify, for those who may not have figured it out, this Zen Rooms accommodation is actually in the Porcelain Hotel, a fairly recently refurbished hotel in the heart of Chinatown, and only one block from the Chinatown MRT station, and only a 10-15 min walk to the Riverfront area. The location was perfect for our needs and purposes. This necessarily isn't a hotel in which you want to hang out at all day, as there is not much of a lobby space for casual relaxation. Luckily, when we checked in, the hotel did upgrade our room for free, so we did have a bit more space than what we were expecting; but this is Asia--count on the rooms being on the smaller side. All in all, I highly recommend this hotel; a great value.
Stayed 8 nights in Oct 2018

8/10 Good

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing location
amazing location
Stayed 6 nights in Sep 2018

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Almost impossible to find
Spent an hour in the heat walking the streets to find this hotel. There is nothing to say that the Zen apartments/Hotel are here. It is signed as "The Porcelain Hotel". The street numbers do not work in the usual way of odds one side evens the other, they are consecutive, so hopefully armed with this information you will be able to find the place. I was almost at the point of booking another hotel when I accidentally found where the Zen apartments were that I had booked with Expedia. The room was comfortable but small in the extreme. This hotel makes the rooms of Hong Kong seem spacious, even my boat is bigger!
Stayed 1 night in Sep 2018

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Perfect location but tiny room
The room was tiny!! The location is fantastic and the hotel looks posh from the outside. But inside the room is literally a bed and a wet room. It’s good for a couple days and as a single traveller but for two people it’s a bit claustrophobic especially as there are no windows. It was clean, there were tea/coffee making facilities and a tv.
Stayed 2 nights in Jan 2018

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Cute!
room was clean, bed and shower super comfy, size of room was a bit tight to manuever suitcases etc.
Stayed 1 night in Nov 2017

6/10 Okay

Lee

Disliked: Cleanliness
Much better hotel options available.
Do not book the basic rooms. They are way too small and have a glass window for the toilet which is a very strange design choice. We upgraded our room which was much more expensive than if we had done it before. Area is ok. Hotel needs a refresh and a deep clean.
Stayed 16 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I dont know why this is different hotel, becouse its Porcelain hotel and reception etc is the same in no matter which one you book. But very nice location Clean pretty rooms, but VERY small ones.
Stayed 2 nights in Mar 2019

8/10 Good

Paulo Fillipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização
Vale pela excelente localização.
Stayed 3 nights in Dec 2018

8/10 Good

PIMPILAI

Liked: Cleanliness, staff & service
Good Option for Business
Nice place
Stayed 2 nights in Nov 2018
Response from ZEN Rooms on 20 Dec 2018
Dear Pimpilai, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. By booking with ZEN Rooms you can be sure to get the best value-for-money. If you're traveling to our area again soon, we hope to see you again! Best regards, Bella

4/10 Poor

YU-CHIEN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很小
非常小,壓迫感
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2018
Response from ZEN Rooms on 27 Sept 2018
Dear Guest, Thank you for taking the time to rate your stay with us. We regret to know that you did not quite enjoy the stay, however please be assured that we work continuously to improve our stay and service! We hope there is another time to accomodate you again and provide you with better stay experience. Best regards, Bella

4/10 Poor

Naoko, Japan

Disliked: Staff & service, property conditions & facilities, room comfort
駅から近いが、やや広いカプセルホテル
駅からは近いが、やや広いカプセルホテルのような印象。 先ずホテルの名前も違いますので、ご注意ください。
Stayed 1 night in Feb 2018

8/10 Good

Wei Ling

Liked: Staff & service, property conditions & facilities
非常方便，但品質中等的飯店
飯店一出門就是China town，非常的方便，吃東西或是買東西都很近。但是房間非常的小，隔音也不佳，浴室沒有乾濕分離，如果住一兩晚的話還可以接受。
Stayed 2 nights in Nov 2017

6/10 Okay

SHUHAN

Liked: Cleanliness, staff & service
Goods: 1. The hotel is very close to mrt Chinatown, which is at downtown line, convenient to tourism spots and airport. 2. Many restaurants around the hotel 3. It's a stylish hotel Bads: 1. The room is quite small, you can't open your luggage fully. 2. Sometimes there's a smell like BBQ in my room
Stayed 3 nights in Nov 2017

8/10 Good

pak yee

Liked: Cleanliness
Stayed 2 nights in Nov 2017

10/10 Excellent

Hiu Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間細小但好乾淨，地點超方便
傳統新加坡酒店房的面積都是偏小，這個也不例外，酒店拖鞋基本上都用不著，廁所到床邊真的只是一步之差，提大型行李未必會適合。但房間很乾淨，床偏軟但舒服，五贜俱全。最重要是方便，到MRT Chinatown只是1分鐘，附近一大堆商場，食肆，紀念品店，還有條牛車水美食街，到Maxwell Food Centre吃海南雞飯和魚湯米粉都只是幾分鐘，地點無得輸。房間其實是Porcelain Hotel提供的，分別只是用Zen Rooms名義預訂，check-in時不用付SGD100按金。
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
服務超好，位置離地鐵站近，房間乾淨且舒適，但是房間真的很小(標準套間)，下次再有機會去，一定會加價訂大房間
Stayed 4 nights in Jul 2017