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The Haven by JetQuay

Photo gallery for The Haven by JetQuay

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Free WiFi, bed sheets
Room Amenity
Free WiFi, bed sheets
Free WiFi, bed sheets

Overview of The Haven by JetQuay

The Haven by JetQuay

3.5 out of 5

3.6/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663

Explore the area

  • AirportSingapore (SIN-Changi)4 min drive
  • Popular LocationChangi Business Park6 min drive
  • Popular LocationSingapore Univesity of Technology and Design6 min drive
  • Popular LocationChangi Museum9 min drive

Choose dates to view prices

About this area


Located in Changi neighbourhood, The Haven by JetQuay is connected to the airport. East Coast Park and Wild Wild Wet Theme Park are local attractions and those in the mood for shopping can visit Changi City Point and Tampines Mall. Looking to enjoy an event or a game while in town? See what's happening at Singapore Indoor Stadium or Singapore National Stadium.

What's nearby

  • Changi Business Park - 6 min drive
  • Singapore Univesity of Technology and Design - 6 min drive
  • Singapore Expo - 7 min drive
  • Changi Museum - 9 min drive
  • Sree Ramar Temple - 12 min drive

Getting around

  • Changi Airport Station - 1 min walk
  • JB Sentral - 68 min drive
  • Changi Airport (SIN) - 4 min drive


  • Ippudo Express - 8 min walk
  • Tip Top - 8 min walk
  • Paradise Dynasty - 9 min walk
  • Itacho Sushi - 9 min walk
  • Dian Xiao Er - 10 min walk

About this property

The Haven by JetQuay

3.5-star hotel connected to the airport in Changi
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business centre and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and a computer station are on-site. All 18 rooms offer free WiFi, living rooms and LED TVs with cable channels. Guests will also find rainfall showerheads, free bottled water and hairdryers. Private bathrooms are not en suite.
The Haven by JetQuay offers 18 forms of air-conditioned accommodation with complimentary bottles of water and complimentary slippers. This accommodation offers separate living rooms. LED televisions come with cable channels.

Rooms have detached private bathrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Coffee/tea in a common area

Family friendly

  • Separate living room
  • Snack bar/deli


  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Languages spoken

  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets


  • Bathroom (detached)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower


  • TV channels
  • LED TV

Food and drink

  • Free bottled water


  • Separate living room
  • Slippers

Similar properties

See similar properties



Check-in time starts at 3:00 PM
Minimum check-in age - 18


Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express and JCB International; cash is not accepted
Property is located within an airport and access is restricted to airport travellers only; flight boarding pass must be presented upon check-in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Haven JetQuay Hotel Singapore
Haven JetQuay Hotel
Haven JetQuay Singapore
Haven JetQuay
The Haven By JetQuay Singapore
The Haven by JetQuay Hotel
The Haven by JetQuay Singapore
The Haven by JetQuay Hotel Singapore

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 38 out of 163 reviews
5 - Excellent 23%
Rating 4 - Good. 63 out of 163 reviews
4 - Good 39%
Rating 3 - Okay. 36 out of 163 reviews
3 - Okay 22%
Rating 2 - Poor. 18 out of 163 reviews
2 - Poor 11%
Rating 1 - Terrible. 8 out of 163 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick pitstop
Great little resting place and very convenient to everything you need..Will be sure to use again.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
Stayed 1 night in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities
Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Stayed 1 night in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Stayed 1 night in Feb 2020