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Reviews of L Hotel @ Bugis Ville

3 out of 5
L Hotel @ Bugis Ville
23 Middle Rd, Singapore, Singapore

Reviews

7.0

Good

Rating 10 - Excellent. 49 out of 208 reviews" "
Rating 8 - Good. 62 out of 208 reviews" "
Rating 6 - Okay. 46 out of 208 reviews" "
Rating 4 - Poor. 30 out of 208 reviews" "
Rating 2 - Terrible. 21 out of 208 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
The noise from the road outside the hotel and a building site opposite were very noisy. Needed double glazing on windows and doors.
Stayed 4 nights in Mar 2024
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear David,We apologize for any inconvenience caused during your stay regarding the noise from the road and nearby construction site. Your suggestion for double glazing on windows and doors is duly noted, and we'll certainly consider it to enhance our guests' comfort in the future. Thank you for your feedback!

8/10 Good

Mun Yee, SELANGOR

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Located near Bugis/Esplanade MRT. Walkable to Bugis Street & Suntec City.. There is a 7E, smoking area & bus stand just in front of the property, super convenient! Room is clean but need to be refurbished, good for short stay.
Stayed 2 nights in Feb 2024
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Mun Yee,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient, with easy access to nearby attractions and amenities. Your feedback about the cleanliness of the room is appreciated, and we'll take your suggestion for refurbishment into consideration to improve our facilities for future guests. We hope to have the opportunity to welcome you back for another short stay in the future.

10/10 Excellent

Maung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jan 2024
Response from L Hotel at Bugis Ville on 26 Mar 2024
Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

Jesus

Great
Stayed 8 nights in Jul 2023
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Jesus,Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

Thuy-An

Travelled with family
Liked: Staff & service
Run down hotel with mould and bad smell. Rooms are outdated and worn out. Staff were nice and welcoming.
Stayed 1 night in Jan 2024
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Thuy-An, We apologize for the subpar experience you had during your stay. It's disappointing to hear about the condition of the rooms and the unpleasant odor you encountered. We take cleanliness and maintenance seriously, and your comments will be addressed promptly to ensure improvements are made.On a positive note, we're glad to hear that you found our staff to be nice and welcoming. We appreciate your kind words and will continue to strive to provide excellent service to all our guests. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Dave, Thank you for choosing stay with us. We hope to see you again!

8/10 Good

Nimesh Shantilal

Liked: Cleanliness, staff & service
good one
Stayed 4 nights in Oct 2023
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Nimesh, Thank you for choosing stay with us. We hope to see you again!

8/10 Good

Linley

Stayed 1 night in Oct 2023
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Linley, Thank you for choosing stay with us. We hope to see you again!

2/10 Terrible

Napol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty hotel. Around area many construction site. When I tried to refund, I got refund money but the price calculated incorrect.
Stayed 5 nights in Oct 2023
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Napol,We apologize for the inconvenience you experienced during your stay. We regret that the cleanliness did not meet your expectations and understand the disruption caused by nearby construction sites. Regarding your refund, we apologize for any discrepancies in the calculation. We will review our refund process for accuracy in the future. Your feedback is appreciated and will help us improve our services.

4/10 Poor

Jerome

Travelled with partner
During our first we reported the busted outlet nobody come to fix it dirty tiles in the bathroom
Stayed 3 nights in Sep 2023
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Jerome,We apologize for the inconvenience you experienced during your stay. Rest assured, we take such matters seriously and will address them promptly to ensure a better experience for our guests in the future. Your feedback is invaluable to us, and we appreciate your understanding. Thank you for bringing these issues to our attention.

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money in Singapore
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and hotel is good for the purpose of our trip. Close to many tourist spots and affordable ride to many destinations via grab app. Many shops and food places walking distance. Staff are super friendly and gives good information when we ask for recommendations.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location for sightseeing and airport
Central location, cosy but clean room, with mini fridge which was useful. Close to Burgis train station with link to airport.
Stayed 1 night in Jul 2023

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good area but don’t expect anything special from the hotel room.
Stayed 4 nights in May 2023

4/10 Poor

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities
This needs a serious renovation
Stayed 1 night in Apr 2023

2/10 Terrible

Simon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For the price, this hotel is a joke. The walls are paper thin. You hear EVERYTHING the neighbours say. They blame the eco-friendliness of the structure but it seems a lot more like poorly built. We had the power coming on and off during the night, with the emergency light turning on every time and flashing. I had to call reception at 3am only to be told it is normal. The aircon is horrendous and in serious need of care. The mould is everywhere. The staff is nice but doesn’t speak English. In short, run away

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually the worst hotel I’ve ever stayed at. Stayed here for about 5 days with my partner. We opted for the windowless room with 2 beds thinking it would be a nice, decent place for us to rest our heads at night, but it was just an awful experience and we tried to stay in our room for as little time as possible. Maybe it’s just our room and the other rooms are fine, but it baffles me that this is considered a 3 star hotel instead of 1. There was a lot of dirt (probably mold) on the ceiling and bathroom sink. Wallpapers were peeling in many spots and it was dusty in so many places. The room is extremely humid, causing the sheets and all of the clothes in our luggage to be very damp. This also causes an awful smell in the room. Shower door doesn’t open properly (had to shove it really hard to open). There are tons of negative reviews on the awful sound insulation and they are absolutely right. I could hear it when my neighbor peed or turned on the light switch. We were also right next to an elevator and the sound from the hallway and our neighbors would keep us up all night. The staff isn’t helpful at all when you bring this to their attention. I never write reviews but wanted to warn travelers and urge you to read the rest of the negative reviewers thoroughly before booking. The hotel needs to redesign their rooms, find a solution for better sound insulation, and clean up the issues that the humidity caused. Would never stay here again.
Stayed 5 nights in Feb 2023

6/10 Okay

gerardo

Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
What to look out for..
1. Not complete privacy for the bathroom. Glass door only. 2. Towels are not that nice. 3. They do not provide adaptors for the outlets. Only 2 outlets were compatible with our chargers. PRO: Staff were all kind and accommodating.
Stayed 3 nights in Dec 2022

4/10 Poor

V

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is older than expected (old hotel changed into new management). The staffs are not well mannered (on the job training kind). Location is only the good part, but not worth at all.

8/10 Good

TSZ WAI

Liked: Staff & service
Quite noisy, you can hear the people next door talking. Fine for single traveler for short stay

6/10 Okay

Cyril Julien

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in a great location. And that’s about it.

8/10 Good

Manilyn Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good travel hotel. Room was as shown in pictures. Affordable and close to Bugis station.

6/10 Okay

SIM LAN

Liked: Staff & service, room comfort
Convenient location
Location is convenient and easy access to Bugis shopping area. Room cleanliness need to improve a bit more especially around toilet basin area.
Stayed 2 nights in Nov 2022

10/10 Excellent

Annlee

Stayed 1 night in Nov 2022

10/10 Excellent

Pat

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Possibly the worst hotel we have ever stayed in. As a couple we are regular travellers and have been to may deprived and poor countries with sub standard accommodation, however this hotel (if you can call it that) is the worst we ever stayed in. Room was filthy dirty. Beds were horrendous. You could hear a pin drop outside. Avoid at all costs.
Stayed 1 night in Nov 2022

10/10 Excellent

Maria Isabel

Stayed 4 nights in Oct 2022

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the hotel is super basic and some also are not provided as positioned a hotel. For example - face tissue. Housekeeping was not done on some days and I have to call and check and reassure. Whats most frustrating and terrible is the last night of my booking which I did not stay in real, and I mentioned it when I checked in on first hand which the staff mentioned will follow up and refund for me. After 2.5months of my stay the money is still not yet refunded and I keep following with Expedia and I had not have a resolution yet. It is indeed a very poor stay experience and I would not recommend anyone who see this comment to stay at this hotel.
Stayed 11 nights in Jun 2022

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, room comfort
LOADING AND UNLOADING WERE DIFFICULT
Stayed 1 night in Jul 2022

6/10 Okay

Katherine

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Convenient location. No windows and small room. Bathroom sink was covered in black mould. Lots of people yelling and arguing in the nearby rooms and could hear their tvs through the thin walls.
Stayed 7 nights in Jul 2022

10/10 Excellent

Noorrisham

Stayed 1 night in Jul 2022

8/10 Good

Prant

Business traveller
Liked: Cleanliness
The rooms look better on the website. Space to open luggage, near 7eleven
Stayed 2 nights in Jun 2022

6/10 Okay

Shailaja

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a good stay however I wouldn’t choose this property again as you can’t control the air con inside your room. You have to call the reception everytime you want the temperature changed which was annoying.
Stayed 5 nights in Jun 2022

2/10 Terrible

James

Stayed 5 nights in Jun 2022

2/10 Terrible

Royston

Stayed 1 night in Jun 2022

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is not spacious but overall acceptable. Soundproof is bad resulted hear noisy sound whenever people walk thru.
Stayed 2 nights in Jun 2022

6/10 Okay

Sameh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great Location...and that's it!
Stayed 5 nights in Jun 2022

8/10 Good

Brando, Weymouth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
perfect transit hotel for 1-2 nights max, not a tourist or family hotel particularly. Great location. Check in/out perfect
Stayed 2 nights in Jun 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Brando,Thank you for choosing stay with us. We hope to see you again!

8/10 Good

Syn Hun

Stayed 2 nights in Jun 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Syn Hun,Thank you for choosing stay with us. We hope to see you again!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Very nice place
Stayed 2 nights in May 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Patrick,Thank you for choosing stay with us. We hope to see you again!

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The value you get is superb. Location in Singapore center next to busses and subway. Amenities in this room are there or can request. Staff is nice. Yes it’s a small room but for this rate in Singapore center that is to be expected. What can be improved is the noise levels in corridors, door runners can solve for this and a good scrub of bathroom would be good.
Stayed 7 nights in May 2022

10/10 Excellent

THOA PHAN THI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near Bugis MRT, it is very convinient
Stayed 3 nights in May 2022

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price, and the room itself was really clean. Staff were friendly too. However, the rooms are not soundproof and I could hear the other rooms quite clearly (not a huge problem as I can sleep through that, but may be a problem for others). A few amenities or features were missing or not provided, which would make things easier (e.g. hand towel, bath mat, side table, clothes hooks in bathroom), but staff were quick to provide the bath mat when I requested it.
Stayed 2 nights in May 2022

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My stay was awesome
Stayed 5 nights in May 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Richard,Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

Fariz

Stayed 1 night in May 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Fariz, Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

P

Stayed 1 night in May 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear P,Thank you for choosing stay with us. We hope to see you again!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A former Populous hotel, the hotel is actually more of 4 star than a 3 star, especially with the room which has a nice bathroom with rain shower. Slightly short of staff as it is under new management since only two months.
Stayed 2 nights in Apr 2022
Response from L Hotel at Bugis Ville on 26 Mar 2024
Dear Frank,Thank you for choosing stay with us. We hope to see you again!