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Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board

Guest reviews

4.5/5 Wonderful
1,352 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationOrchard Road4 min walk
Popular LocationOrchard Central5 min walk
Popular LocationNational Museum of Singapore16 min walk
AirportSingapore (SIN-Changi)28 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room (Family)

    Room amenities

    • 47 sq m
    • City view
    • Sleeps 4
    More detailsDeluxe Room (Family)
  • Superior Room, 1 King Bed, City View

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed

    Room amenities

    • 27 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed

    Room amenities

    • 55 sq m
    • City view
    • Sleeps 2
    More detailsPanorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 2
    More detailsClub Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    More detailsClub Room, 1 King Bed
  • Deluxe Twin Room

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Twin Room
  • Superior Twin Room, City View

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Twin Room, City View
  • Superior Twin Room

    Room amenities

    • 27 sq m
    • Sleeps 2
    More detailsSuperior Twin Room
  • Club Twin Room

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    More detailsClub Twin Room

About this area

Singapore

Located in Singapore, JEN Singapore Orchardgateway by Shangri-La is connected to a shopping centre. National Museum of Singapore and Peranakan Museum are cultural highlights, and travellers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game? See what's going on at Singapore National Stadium or Singapore Indoor Stadium.

Map
Popular Location

What's nearby

  • Orchard Road - 4 min walk
  • Orchard Central - 5 min walk
  • National Museum of Singapore - 16 min walk
  • Peranakan Museum - 20 min walk
  • Raffles City - 10 min drive

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 53 min drive
  • Singapore (SIN-Changi) - 28 min drive

Restaurants

  • Makan at Jen — 1 min walk
  • Bay Watch at Jen — 1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Shopping hotel connected to a shopping centre in Singapore with free parking
Along with a restaurant, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar and a coffee shop/café are on-site. All 499 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers and free local calls are among the other amenities available to guests.
JEN Singapore Orchardgateway by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of SG Clean (Singapore)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Ecotours
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Computer station
  • Meeting rooms
  • Conference space (452 square feet)

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for SGD 105.93 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it follows sanitisation practices of SG Clean (Singapore) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Jen Orchardgateway Singapore
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway

Frequently asked questions

Can I cancel my reservation for free at JEN Singapore Orchardgateway by Shangri-La and receive a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Singapore Orchardgateway by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 11:00 PM.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Singapore Orchardgateway by Shangri-La?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 2 PM.
What time is check-out at this property?
Checkout is at noon.
Where is this property located?
Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 9 minutes.

Guest reviews

Overall score and ratings for JEN Singapore Orchardgateway by Shangri-La

4.5
Wonderful
5 - Excellent
844
4 - Good
436
3 - Okay
48
2 - Mediocre
16
1 - Poor
8
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay

Was a birthday family stay. Hotel have do the special arrange of sending a slice of cake up for celebration as well as free upgrade for a nice view. Con: hotel should have check all room should have bath robe before Guess check in

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the pool area and that it was open until 11pm It was so close to shops and transport and Jeno (the robot )was an amazing teabag deliverer

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, location, clean and lovely rooftop pool.

Stayed 7 nights in Feb 2020