Deluxe Double Room, 1 Queen Bed
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Reviews of CUBE Family Boutique Capsule Hotel

2.5 out of 5
CUBE Family Boutique Capsule Hotel
68A Smith Street, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 44 reviews" "
Rating 8 - Good. 15 out of 44 reviews" "
Rating 6 - Okay. 10 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mirela

Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful. Close to everything in Chinatown
Stayed 1 night in Mar 2024

8/10 Good

Levi

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Liked: Property conditions & facilities
Great stay. The kids wanted to stay in a cube hotel but we didn’t want to share with random travelers so this was great for our family of 5. Very friendly staff! Would stay here again!
Stayed 1 night in Feb 2024

6/10 Okay

Ly siv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too small but tiny clean modern
Stayed 1 night in Feb 2024

10/10 Excellent

Glen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & capsules are a fun
Stayed 2 nights in Jan 2024

10/10 Excellent

Maung

Liked: Cleanliness, amenities

4/10 Poor

swarna

Stayed 2 nights in Aug 2023

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room with barely enough space to stand but nice and clean with courteous staff.
Stayed 1 night in Aug 2023

8/10 Good

Benjamin

Stayed 1 night in Jan 2023

10/10 Excellent

Glenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a specific type of accommodation that may not be right for everyone however we loved how easy it was to get to the local MRT and that we could eat at the local hawkers or the main area of Chinatown. Our room was clean and compact and the stacked queen beds worked great for us.
Stayed 8 nights in Sep 2022

10/10 Excellent

Sameer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, really good value. Location is excellent to help go all over Singapore.
Stayed 14 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but small room...
This is a capsule hotel for families, the online pictures do make the room appear bigger than in real life so please keep this in mind when booking. The rooms are not big and can barely fit more than 1-2 people standing. We booked the room which could occupy 6 people but only had 4 and I'm glad I did, we used one bed to store our clothing and backpacks. There was room to store one large suitcase only, the second large suitcase we had against the wall and if we had any more, we wouldn't have space to stand in the room at all. Not suited to people who cannot handle small spaces. Bed was comfy, my kids enjoyed the bunkbed. There were one off free snacks and water provided. Location was great, right next to the MRT, across the road was a large food court with so many selections of cheap food!
Stayed 6 nights in Jun 2022

8/10 Good

Philip

Stayed 4 nights in Apr 2022
Response from Mel on 14 May 2022
Dear Guest, Thank you for your time to review our hotel. Hope you have a nice stay with us and have a great day. Hope to see you very soon again. Cheers, Cube Team

10/10 Excellent

ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staffs. Safe environment. Convenient location
Stayed 1 night in Nov 2020

6/10 Okay

James

Travelled with family
Stayed 1 night in Aug 2020

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Small rooms no elevator
The rooms are so small. The pictures in the hotels.com website do it no justice. Also no elevator in this hotel so 2 flights of stairs with a family of bags = no fun. Cramped would be an upgrade from what the actual size of the rooms are there is literally 15 square feet of floor space.
Stayed 4 nights in Dec 2019
Response from CUBE Team on 31 Jan 2020
Thank you for sharing your recent experience in staying in our hotel. We value all your comments and see them as opportunity to elevate our service. We hope that this isolated experience will not deter you from visiting us again in the future so we will have the opportunity to impress you with the quality of service you deserve.

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
Couple of ussues i faced are, no lift, i am in transit and had huge luggage with 2 kids, without lift it became so difficult to take lots of stares, second issue i faced is lack of hot water, and staff has no clue till the manager comes, the last and final issue is no room service. I came
Stayed 2 nights in Dec 2019
Response from CUBE Team on 31 Jan 2020
We thank you for taking your time in writing a review of our service. We do apologize that our service did not satisfy your expectation. We are addressing the areas you have pointed out and we will rectify the issues to improve the quality of our service. We hope that you will give us a chance to redeem ourselves and choose to stay with us again on your next visit in Singapore.

8/10 Good

Yun Len

Stayed 1 night in Dec 2019

4/10 Poor

Siaw Ping

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The queen bed sheets & pillow case had stains . It looks dirty & uncomfortable. The space was squeezy & no air . But the Aircond was cold & wifi was strong too .
Stayed 1 night in Dec 2019
Response from CUBE Team on 31 Jan 2020
Thank you for staying with us and sharing your experience. We value all your inputs and we make them as inspiration to elevate the quality of our service. We enjoyed having you as our guest and we hope you can visit us again.

2/10 Terrible

Ray

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel doesn't comes with lift or escalator, it is a old building in China town and i understand that. But this is a Family Boutique and the room is 3 floors up stairs so i definitely not recommend for family to stay here, moving 4 to 5 heavy luggage to 3 floors is not fun. The bathroom is so small, i cant barely turn my body around without touching the wall or got the bathroom curtain stick to my body when showering, please change to a better curtain. The air conditioning is not working properly, it's like 25 degree in the room when although the air conditioning is set to lowest possible to 17 degree, even the temp at the corridor is much better & cooler than inside my room. Already feedback this issue to the receptionist, and they offer to change to another room, thats the only good side for this hotel. And lastly, the noisy environment and thin wall, i can basically hear everything.... So definitely not recommend this hotel =(
Stayed 3 nights in Nov 2019
Response from CUBE Team on 31 Jan 2020
We thank you for taking your time in writing a review of our service. We do apologize that our service did not satisfy your expectation. We are addressing the areas you have pointed out and we will rectify the issues to improve the quality of our service. We hope that you will give us a chance to redeem ourselves and choose to stay with us again on your next visit in Singapore.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
This Capsule hotel is perfect if used for just somewhere to sleep. We had a family for 4 Adults stay in the Family room with 2 queen beds. We didn't have much problem with the accommodations as we woke up early, toured the town and arrived back at the hotel just to sleep. If you are looking for a room to relax in and spend more time in, then this probably isn't the place, as it is very small. The only disappointing part was trying to find the proper place to check in, as CUBE had a few locations and this location did not have the front desk staffed all the time. Other then that, beds were comfy, shower water was warm and the AC worked well!
Stayed 2 nights in Nov 2019
Response from CUBE Team on 31 Jan 2020
We thank you for staying with us and we value your feedback. We are continually improving our amenities and services and the things you have pointed out will definitely be part of our priorities. Hope you can stay with us again and let us serve you again.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Cube Family Team on 24 Sept 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Aug 2019
Response from Terry on 29 Aug 2019
Thank you for staying with us.

2/10 Terrible

MOONSUNG

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Towel was't clean. No person at the front desk. Check in Time was 3:00 PM. Many peoples were wating for checkin In. We can hear eveything from the next to our room. Toilet and shower room was too small for 4 person. Highly recommend to book another hotel.
Stayed 1 night in Jan 2024

4/10 Poor

Philip

Travelled with family
Disliked: Room comfort
Great location in Chinatown. Watch out for room 203. Cant sleep there due to an fan coil that was broken and did horrible sound throughout the night.
Stayed 1 night in Dec 2023
Response from Cube Team on 17 Jan 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Our maintenance team has immediately alerted to address the issue.We appreciate your understanding and hope that, despite this issue, you were able to enjoy the other aspects of your stay. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

bok young

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable using electrical outlets, too narrow passway, hardness to get staff service
Stayed 2 nights in Nov 2023
Response from Cube Team on 24 Nov 2023
Dear Bok Young,Thank you for sharing your concerns with us. We apologize for any inconvenience you experienced during your stay.We'll take your feedback and we'll use it to make necessary improvements to enhance the overall guest experience.We appreciate your feedback.Regards,Cube Team

8/10 Good

Lien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023

8/10 Good

Christer

Travelled with family, Travelled with group
Disliked: Room comfort
It was ok
I mean, if you are staying at this place then you know why you are staying there. For being a budget place that gives you a place to sleep and rest your bags, it performs its part. I'd recommend ear-plugs if you are staying in the larger family rooms though, our room was situated by a window that had a very noisy AC-unit outside, it was quite difficult to fall asleep with the AC intermittently blaring in your ear. We had a smaller room for one night as well, and the quality in that room was MUCH higher, so I guess the quality in this place varies a bit. Overall, perfectly serviceable budget accommodation.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

eric, saint maximin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe emplacement dans China Town mais chambre de 6 vraiment petite, même pour 4, et sans fenêtre.
Stayed 7 nights in Aug 2022

8/10 Good

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familienfreundlich
Für Familien echt Top und schcön für die Kinder.
Stayed 4 nights in Mar 2022
Response from Mel on 16 Apr 2022
Dear Guest, We are pleased to hear that you enjoyed your recent stay with us. And thank you for taking your time to feedback on us. We hope you host you again. Stay safe and take care. Your Sincerely, Cube Team

8/10 Good

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bm custo benefício
Hotel bem localizado no sentido custo-benefício. É um hotel capsula, então o espaço interno dos quartos é muito restrito mas camas mto confortáveis, bom wifi . O maior problema é que os quartos ficam no primeiro andar e não tem elevador e as malas tem de ser carregadas por uma escada ingreme. Não é nada fácil !!
Stayed 2 nights in Feb 2020

6/10 Okay

WEI CHIEH

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
too small
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
แม่บ้านไม่มีมาทำความสะอาด หลังจากที่พักคืนแรก ถังขยะไม่ได้มาเก็บ
Stayed 2 nights in Feb 2020

10/10 Excellent

KEONG LENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合愛旅遊的背包家庭
入住前我們先去寄放行李，服務人員很友善招待，後來發現原來家庭房跟背包客是分開的，有兩個櫃檯，分別從不同的樓梯上去二樓登記入住，我們選擇兩張雙人床的家庭房，房內有淋浴間也方便幫小孩洗澡，孩子們睡上鋪，建議要三歲以上的孩子入住比較不擔心他們爬上爬下，雖然忘了拍照，但櫃子都滿方便收放東西的！
Stayed 1 night in Jan 2020

10/10 Excellent

Karstein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from CUBE Team on 31 Jan 2020
Thank you for staying with us and for your kind review.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Effektivt Hotel i chinatown
Lite men veldig smarte rom. Gode og rene senger. Perfekt plassert i chinatown. Veldig rar lukt på hotellet og på rommet. Vet ikke om det var kjemikalier eller hva. Nesten uutholdelig da rommet ikke hadde vinduer.
Stayed 1 night in Aug 2019
Response from Terry on 18 Aug 2019
Thank you for staying with us and sharing your experience. We value all your inputs and we make them as inspiration to elevate the quality of our service. We enjoyed having you as our guests and we hope you can visit us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Aug 2019
Response from Terry on 22 Aug 2019
Thank you for staying with us. Hope to see you next time!