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" excellent customer service "

"Staff were courteous andhelpful. Property was very clean. Shower is small but serviceable. "

"There was good and not so good about our stay. We had to wait over 20 minutes to check while the staff member tried to resolve issues with another guest. That was unfortunate but understandable, but I was never acknowledged and when I was able to begin, was abandoned to another guest before completing. Was never told anything about the property including breakfast location and hours or spa location and details. The next day tried to ask the same staff member how to get to the spa and was told...

"Great location. Great value for money. Nice clean rooms. Only minor niggle, breakfast seems a bit overpriced for what it is."

"We arrived late evening, however a staff member was still on site, she was very pleasant and extremely helpful, made us feel “at home”. The castle has been kept very authentic and would be exactly what someone would want to experience in a castle built in 1283, absolutely amazing place. Would recommend anyone to stay. However a couple things we noticed, after dark there are little to no light sources past the main entrance, the grounds where very dark and interior stairways, making navigation of...

"This hotel is like something out of a fantasy movie. Spectacularly beautiful, with helpful staff, gorgeous sauna, etc. The problem is that they built the doors so well (heavy) that the underlying structure of the building physically shakes everytime someone slams ANY door in the building. And as the place is always sold out, the doors will slam a lot, as the people who were sharing the hotel with me were doing ALL NIGHT. Clearly based on the reviews (wonderful) this doesnt affect other...