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Reviews of DoubleTree by Hilton Hotel Sighisoara - Cavaler

4 out of 5
DoubleTree by Hilton Hotel Sighisoara - Cavaler
Strada Consiliul Europei 6, Sighisoara

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 154 reviews" "
Rating 8 - Good. 55 out of 154 reviews" "
Rating 6 - Okay. 26 out of 154 reviews" "
Rating 4 - Poor. 9 out of 154 reviews" "
Rating 2 - Terrible. 6 out of 154 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paulette, POOLVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring the citadel and old town! Tons of great restaurant option within walking distance. We thoroughly enjoyed our stay.

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Hilton
Nice location for the hotel, near the main attractions. Easy to park outside. The pool area comes with sauna and steam and is really excellent. The spa pool outside looks like it's never been emptied though. I didn't try the gym. Towels were provided and lockers. The breakfast is in a large room I would compare to the shining. The staff were friendly but the offering looked like it hadnt been changed for months, with most things stale, empty or almost empty. I'd give this breakfast one of the lowest ratings I've experienced and it really let the facility down. Otherwise the room was excellent, big bed, nice size, lacking a fridge. The whole hotel is worth a stay, and if they improved breakfast I'd give it a very good score
Stayed 1 night in Sep 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A particularly helpful and welcoming staff was an immediate plus. The hotel is located in the lower new town but it is very close to the steps up which one climbs to get to the Old Town in the Citadel. The hotel has a pool.
Stayed 2 nights in Sep 2023

6/10 Okay

Marin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location is the best , Sighisoara is an amazing cittadelle! The hotel itself is already overdue for a capital renovation, the water is pouring from beneath the bathtub , many things not functioning in the bathroom etc. This hotel has nothing in common with the “by Hilton” trade mark!! I am staying at many hotels around Europe so I can really appreciate, the staff is amazing they try to compensate by kindness the lack of infrastructure of the old hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Emanuela

Stayed 1 night in Jul 2023

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was very close to the historic citadel and provided a very comfortable bed. The hot water was a bit lacking pressure, but overall a good place to stay.
Stayed 1 night in Jul 2023

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness
Not Doubletree material
I was not so impressed. Checkin and most staff were really nice. The restaurant staff was not polite. They piped in obscene rap music in the restaurant. When i asked them to change it or turn it down he was really rude and refused. I dont think they understood the offensive words but didnt csre to please the client either. The hotel claimed a pool and spa. The jacuzzi was not useable because it was dirty. The pool not heated and smelled bad. The saunas were good. The breakfast was descent except you had to pay extra for coffee. Location was good except on a main highway so noisy.
Stayed 2 nights in Jun 2023

4/10 Poor

Shirley

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Tracey, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in such a beautiful city!
Stayed 2 nights in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate and situated near the most popular attractions in town.
Stayed 2 nights in Jul 2022

8/10 Good

Maricel

Liked: Cleanliness, staff & service
Little light in the roo.
Not much light in the room. A/C was however pretty good.
Stayed 2 nights in Jul 2022

8/10 Good

alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 1 night in Jun 2022

8/10 Good

Peter

Stayed 1 night in Jun 2022

2/10 Terrible

Brandy, Kingston

Travelled with group
Rooms were 84 degrees and stunk og cigarette smoke. Whenwe complained they told ys to leave the door open the the shared patio. We said that didn't feel safe...the young man at the desk said it is fine (whatever that means) A rowdy group checked in and were placed on opposing sides of our room. They partird and smoked cigarettes all night (with the door open it was still 76 degrees in the room). Obviously we didn't get any sleep, we left feeling sick and unsafe. The free breakfast was nice.
Stayed 1 night in Nov 2021

8/10 Good

Ana, BEAVERTON

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the beds were comfortable, it has very good A/C in the room,the room was good size, nice views, nice pool, but you need to make a reservation due to COVID-19. our A/C leaked water one night, and a lot of the carpet was wet, they accommodated us by putting us in a different room. we didnt try to breakfast at the hotel, as we like to eat in town.
Stayed 2 nights in Jul 2021
Response from Aurora on 22 Sept 2021
Thank you for sharing your experience with us. We are sorry if we fell short in meeting your expectations and we will work towards improving our services as soon as possible.

4/10 Poor

Laurentiu

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not much.
Stayed 1 night in Sep 2021
Response from Aurora on 9 Sept 2021
Thank you for sharing your experience with us. We are sorry if we fell short in meeting your expectations and we will work towards improving our services as soon as possible.

2/10 Terrible

Christian, Vancouver

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
AC not functional carpets very dirty, furniture warned out and broken. The entire toom smelled like sewage. Absolutley disgusting. I traveled to 96 countries and stayed in thousands of hotels. This was the absoluye worst experience.
Stayed 2 nights in Aug 2021
Response from Aurora on 22 Sept 2021
Thank you for sharing your experience with us. We are sorry if we fell short in meeting your expectations and we will work towards improving our services as soon as possible.

4/10 Poor

Mikis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Aurora on 22 Sept 2021
Thank you for sharing your experience with us. We are sorry if we fell short in meeting your expectations and we will work towards improving our services as soon as possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little oasis of luxury just next to the beautiful old town of Sighişoara. Due to the heatwave, we had to switch rooms twice but we got a decent room with AC at last. Very helpful staff. Highly recommended!
Stayed 2 nights in Jul 2021
Response from Aurora on 16 July 2021
Thank you for sharing your experience with us. We are glad you found the Hotel mostly to your liking. Looking forwards to seeing you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not have the Hilton standards. In the room during summer it was 24.5 Celsius degrees and the air conditioner wasn’t working. The room is very small and the added an extra bed so we barely had space to move. The only good thing about the hotel is that is located in the old town close to everything but I wouldn’t come back.
Stayed 1 night in Jun 2021
Response from Aurora on 28 June 2021
Thank you for sharing your experience with us. We are sorry if we fell short in meeting your expectations and we will work towards improving our services as soon as possible.

6/10 Okay

Verified traveller

Stayed 2 nights in May 2021
Response from Aurora on 4 June 2021
Thank you for sharing your experience with us. We are sorry if we fell short in meeting your expectations and we will work towards improving our services as soon as possible.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location just a short walk to the walled city. wonderful breakfast and friendly restaurant and bar staff. Standard hotel finishes.
Stayed 2 nights in Mar 2021
Response from Aurora on 6 Apr 2021
Thank you for the praise!

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2020
Response from Aurora on 21 Oct 2020
We are very sorry your stay was not up to your standards, please do not hesitate to tell us the problems you encountered, we would very much like to make it better for a future visit from you.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
rus
When we got to the hotel they said they couldn’t find a reservation and put us in a smaller room with a smaller bed than we had reserved.
Stayed 1 night in Oct 2020
Response from Aurora on 21 Oct 2020
Dear Mr. Lee, We are very sorry for the problem you have encountered. The front desk tried calling your room several times after you checked-in, to offer you another room, as originally booked, and they could not reach you. We are, again, deeply sorry for this issue and we hope it will not keep you from visiting us again. Kind regards.

8/10 Good

O.M, Bucharest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central,very clean ,restaurant stuff were perfect, as a hotel and a restaurant I think it’s the best choice im this covi period
Stayed 1 night in Jul 2020
Response from Aurora on 29 July 2020
Thank you for the kind words. We are looking forward to your next visit.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the old town and we were able to see the beauty of sighisoara.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, clean, & with a great restuarant. The staff is very pleasant and helpful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Nice location.
Stayed 1 night in Sep 2019

6/10 Okay

Alexandru

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Ok, but needs better maintenance
The hotel is very ok, with few very important exceptions about the cleaning: used toiletries in the bathroom, dirty carpet in the room, one speckled towel, the elevator floor was dirty. Otherwise, hotel is ok. BUT it's a four star hotel, not a budget hotel, and the cleaning aspect is essential. The restaurant is beautiful, well maintained, very clean, with great stuff and food.
Stayed 1 night in Aug 2019

8/10 Good

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clerk was nice at my nigjt check in. The man at the desk during check out was not as friendly. Hotel was clean and nice.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting 10 min for check in. Someone in front of us asked for a room, receptionist was quite beginner. I had to buy 2 rooms even the extra large bed was enough for 2 adults and one child.
Stayed 1 night in Aug 2019

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very good location, nice pool and spa, nice restaurant. Very good breakfast. Free parking. Just several minutes walk to the old downtown. Clean comfortable room.
Stayed 1 night in Jul 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel, walking distance to medieval city
Stayed 1 night in Aug 2019

10/10 Excellent

Zappito, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, clean and efficient. Accesible to everything worth seeing.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful view of the citadel. Location is great.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

erik

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Decent place, but great location.
Great location but the facilities are old. AC unit in our room did not function properly and the remedy from the staff was to open a window. After being assertive, our room was changed. Also, the pool needs a lot of TLC. They have a light that is failing apart inside the poo. Electricity and water does not make for a good outcome! Sorry to say, but I can’t recommend this place.
Stayed 1 night in Jul 2019

8/10 Good

Snejana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
beutiful location, clean, pool, sauna , spa services. Great food abd service !!!
Stayed 1 night in Jun 2019

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on Sighisoara. Staff very good. Internal heating is too high.
Stayed 1 night in May 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Good price. Great staff
Very reasonably priced. Very clean and modern rooms. Friendly staff and a beautiful restaurant with cheap beer and food. Superb location. Our room had a terrace overlooking the sights of Sighişoara.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Great hotel, great location and facilities. The only thing not according to our reservation, the bed; it was queen not king. Not sure if they do have king beds...
Stayed 2 nights in Jan 2019
Response from Management Team on 8 Feb 2019
Dear Anonymous, thank you for Your feedback. Of course we have king size beds rooms. From hotels.com the reservation goes automatically on the particular room number allocated as per your selection on details. Might be our king size bed was under your expectations in terms of size or we compete in your memory with other hotels you have visited. Nevertheless, well noted and thank you again for you time in sharing this with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Management Team on 6 Feb 2019
Thank you for the outstanding grading!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Close to the historical center, all landmarks and restaurants are at walking distance. The suite we got was ideal for our family of four.
Stayed 2 nights in Dec 2018
Response from Management team on 6 Feb 2019
Thank you for your feedback