Apartments in Sierra Vista

"Was fine. Room was pretty clean but clearly dated. Staff was awesome! "

"I did not stay there. I was not able to cancel my reservation due to hotel.com errors and the hotel would not assist with the cancellation because it was done through hotel.com. I have stayed at this hotel before and do recommend the hotel, as it is nice in every way. I will not be using hotel .com for booking unless they make this right. Very disappointed longtime client of hotel.com!"

"The lady at the front desk was very friendly. The room was clean. I have stayed here several times and will probably stay here again."

"Seemed clean enough but was older and not so quality repairs."

"The room was nice, kind of a small TV for a suite. But definitely worth the money. Especially with free breakfast."

"Great place to stay."

"The hotel canceled my reservation without notice. They said my card declined but how can that be when I paid in full when I booked the room three weeks ago. The employee Patrick was no help at all and was very smug. I will admit my husband was for upset after a flight and having to drive an hour and 30 minutes from the Tuscan airport to find out the canceled my room. Patrick stated he couldn't do anything since I booked through a third party. I have used Expedia for years and have never had a problem with any booking. This hotel did not want my business and it was very clear that Patrick did not want to help. Thank goodness when I called Expedia and told them about the incident that happened they were able to get me a room at another hotel and 11pm at night. So I don't think it was a problem with third party booking. Someone messed up my reservation at this hotel and didn't want to take accountability for their mistake."

"The check in process is terrible, I did not receive email to fill out their waiver form as they mentioned that Expedia did not pass them my details. I had to get on multiple calls with them to get the link to fill out the waiver which took time, also I had 2 reservations with them for which I had to fill out waiver twice. Even after filling out the waiver, the access codes to our rooms expired, the office at the property only opens M-F 9 to 5 and since we were there for a weekend trip we didn’t had anyone onsite to help. We had to call the online help again and get help to get inside our rooms, there is confusion with the property access gates even for the help online, since they were not aware that there is a main gate and then another door for the rooms for which multiple access codes are requires. The main entrance is flimsy and had very bad odour , though the rooms were clean. All in all, I had a terrible experience and a lot of time was wasted in calls! Not recommended!"

"The customer service is great! Breakfast is good, and the area is well maintained. The hotel should have more specific rooms for pets and smokers. The hotel smells like wet dog, the rooms have unpleasant smell. Swimming pool area has bees, unable to enjoy without getting stung."