"I love riu hotels, ive been to multiple including cancun palace, jamaica palace, and now cabo palace. The customer service was lacking, I think they were short staffed. When we got out the van upon arrival no one greeted us or offered to help with bags. Front desk barely greeted us. Rooms are old and smell like bug spray but the property is amazing and the views are stunning. Shower was hot and the room was cold. They do have a nightly show for kids but not much entertainment for adults, you have to go to Santa Fe for that. We definitely enjoyed ourselves, food and drinks are good. Guy who checked us out was also unfriendly. I loved Cabo but probably wont stay here again."