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Reviews of Solitaire Kamreuk Resort

5 out of 5
Solitaire Kamreuk Resort
Salakamreuk Road, Salakamreuk Village, Siem Reap, Siem Reap

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yi Hsin

Stayed 2 nights in Apr 2023
Response from Peng on 30 Jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Comfortable stay but prepare mosquitoes repellent!
It was a boutique hotel and the room I stayed was spacious and comfortable; however, there were visible stains on the hand towels and the linens were slightly worn, although I trust that those were clean, they should replace it with new ones.
Stayed 1 night in Jan 2020
Response from Peng An, General Manager on 8 Feb 2020
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Nothing was to much to ask. Hotel is great.
Stayed 6 nights in Oct 2019
Response from Peng An, General Manager on 8 Feb 2020
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Pirath, General Manager on 3 July 2019
Dear Mary, Thank you very much for choosing our resort. We appreciated your valued times to write review for your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful. They don’t no to anything you might ask. Also, the hotel is brand new and feels like hidden gem boutique resort.
Stayed 1 night in May 2019
Response from Pirath on 14 May 2019
Dear Valued Guest, Thanks for choosing our hotel. We appreciated your valued times to write a review to share your experiences to other people. We look forwards to welcoming you and family again soon. Best regards, Piath General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Pirath, General Manager on 2 Apr 2019
Dear Guest, Thank you very much for choosing our hotel. We appreciated all your feedback and your valued times to write review. We look forwards to welcoming you and family again soon to Solitaire Hotels (Solitaire Kamreuk Resort, Solitaire Damnak Villa Hotel, Prasat Restaurant). Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very kind staff. Hotel 10 minutes to town by Tuk Tuk.
Stayed 5 nights in Nov 2018
Response from Pirath, General Manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Ron, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at this hotel. It has all the amenities of a western hotel along with a professional staff. I was especially thankful for the personal care that was shown to me by Chea and Mr. Pov. They went above and beyond to make sure I was comfortable. Thanks to the housekeeping staff for their work in keeping my room clean. Great job. Thanks to the cook for preparing my food. The stir fry broccoli was wonderful.
Stayed 7 nights in Sep 2018
Response from Solitaire Hotels on 15 Oct 2018
Dear Madam/Sir Greetings From Solitaire Hotels Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Best Regards Solitaire Hotels

10/10 Excellent

luna, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room and nice staff
I love this hotel soooo much. All of the staffs are so nice and friendly, they helped me as much as they can. And the breakfast is tasty, even there are not much choice. The hotel is not far from old market, you can take tuk tuk €2 to go out. I will recommend it to my friends
Stayed 5 nights in Mar 2018
Response from Pirath, General Manager on 23 Mar 2019
Dear Luna, Thank you very much for choosing our hotel. Appreciated for your valued times writing review to share experiences to our future clients. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and amazing staff!
From the moment I came out of the tuk-tuk we were greeted warmly by Mr C Pov. Genuinely, he was very kind from the moment we walked in and checked out from the hotel. His manager Mr B.S. Leng was equally amazing! He always checked in with us to see if our stay was satisfactory. On our check-out date we had several hours to board the overnight bus. Mr. Leng not only offered us late check-out, but even offered us to come back to the hotel and shower before we took off to the bus terminal. These kind of gestures have touched me and made the trip more memorable!
Response from Pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Ray, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new boutique hotel
I enjoy my stay in this new modern hotel. The room is spacious and comfortable. The environment is quiet and safe. It is a easy walk from the night market. The staff are all very friendly, always with smiles and well accommodate my need. Breakfast was good with variety of both Western and Asian choices. They also prepared simple take alway breakfast for my sunrise tour.
Stayed 3 nights in Jan 2018
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

8/10 Good

igor, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel with spacious rooms.
Hotel is new and rooms are nicely decorated, spacious and confortable. Hotel is about 5-10 min walk to the main market and pub street or 1-2 dollars ride. Staff is kind and welcoming. On the down side there are lots of mosquitos in the loby area which is anoying at breakfast and some staff hardly speaks english. Overall a very nice stay.
Stayed 4 nights in Dec 2017
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Siem Reap
Pretty organized and comfortable hotel. The height light was the bathroom.
Stayed 1 night in Jul 2017
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Yein, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel in Siemp Reap
Had a wonderful stay at Solitaire Kamreuk - staff was so friendly and helpful, room was very spacious, with an amazing stone tub to soak in after touring the temples. The pool was an oasis of calm (and having a poolside cabana was great to go in and out of the room). The (free) breakfast was delicious, as were the Cambodian curries I had for lunch both days of my stay. Couldn't recommend this hotel more for those looking for a place to stay in Siem Reap.
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing and trendy getaway
Modern and trendy, relaxing atmosphere. Spacious room tastefully done up with Cambodian and European flavour. Very clean and comfortable. Owners were really helpful, friendly, down-to-earth and warm. The staff and owners really cared about us and attended to our needs immediately. Excellent value for short and long stay, with free airport shuttle, breakfast. Close to downtown. Would highly recommend this place.
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

misaki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周りがとても静かでおちつく
事前にメールをしたら、空港からホテルまで無料で迎えのトゥクトゥクを手配してくれて、 そのトゥクトゥクドライバーさんがとても良い方で、翌日以降のアンコールワット巡りをお願いしました。 観光に夢中になり3〜4時間待たせてしまっても、遺跡から出てきたら、すぐに見つけてくれて、とても楽しく観光出来ました。 ホテルの食事もカレーを頼んだけど、筍みたいな具が美味しかった！ 全体的に綺麗で良いホテルでした。
Stayed 2 nights in Feb 2020
Response from Peng on 30 Jan 2024
tion resultあなたのレビューは私たちに笑顔をもたらします! 楽しいトゥクトゥクの旅から食欲をそそるタケノコカレーに至るまで、お客様の体験談を読むと、なぜ私たちがお客様のようなお客様をおもてなしすることが大好きなのかを思い出させてくれます。私たちのドライバーがアンコール ワット観光を思い出に残るものにするのに貢献したと聞いて特にうれしく思います。 数時間経ってもあなたを見つけようとする彼の献身的な姿勢は、私たちがパーソナライズされたサービスと期待を超えることへの取り組みを示しています。当ホテルの清潔さと快適さに関するお客様からの肯定的なフィードバックは、私たちにとって非常に貴重です。 すべてのお客様に快適でリラックスしていただける環境づくりに努めております。この度は当ホテルをお選びいただき、また温かいお言葉を賜りまして誠にありがとうございます。 シェムリアップの旅が忘れられない経験で満たされたことを願っています。 ぜひまたお立ち寄りください。

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Hotel ist in Ordnung, jedoch kein 5 Sterne Hotel. Die Angestellten sind nett und die Lage ist ebenfalls nicht übel.
Stayed 6 nights in Dec 2019
Response from Peng An, General Manager on 8 Feb 2020
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Peng An, General Manager on 8 Feb 2020
Dear Damian. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Peng An, General Manager on 8 Feb 2020
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Leider waren wir in 3 Punkten doch sehr enttäuscht. Am schlimmsten war der feuchte Kellergeruch in Zimmer. Außerdem hatten die Kissen und Bettlaken Löcher, was ich einfach nicht von einem 5 Sterne Hotel erwarte ( auch wenn es in der Landeskategorie nochmal etwas weniger ist.) Als letztes Stand auf der Frühstückskarte, dass man immer frische Früchte und Joghurt mit Ceralien dazu bekommt. Wir haben statt dessen immer Croissants bekommen. Was ok ist, aber dann sollte man nicht hinschreiben. Den Joghurt- wir haben nachgefragt - hatten Sie nämlich an allen drei Tagen nicht da. Ansonsten war die Unterkunft sehr sauber, toll ausgestattet und die Angestellten waren immer sehr freundlich und hilfsbereit.
Stayed 3 nights in Oct 2019
Response from Peng An, General Manager on 8 Feb 2020
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
このホテル、良かったです。スタッフの方もみんな英語が通じるし、みんなとってもフレンドリー。 事前にメールで到着便を知らせておいたので、空港にお迎えが来てくれました。アクティビティの予約などもお願いしました。 こじんまりしたリゾートタイプのホテルで中心部からちょっと離れた静かで落ち着いたエリアにあり、ナイスでした(ｵｰﾙﾄﾞﾏｰｹｯﾄまでﾄｩｸﾄｩｸで片道$2)。お部屋は広くて清潔だったし、写真のように石の大きいお風呂があります！湯量、ﾄﾞﾗｲｱｰ、空調も問題なく、Wi-Fiもさくさく繋がりました。 朝食もとっても美味しかったし、サンライズを見に行く日は、ﾗﾝﾁﾎﾞｯｸｽが用意されていました。 雰囲気もよく、快適に過ごせました。また泊まりたいです！
Stayed 5 nights in Jul 2019
Response from Pirath, General Manager on 23 July 2019
Dear Guest, Thank you very much for choosing our hotel. We are very much appreciated for all your valued times writing review to share to other people. We look forwards to welcoming you and family again soon.

10/10 Excellent

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temple run Siem Reap
Fantastisk service. Fina rum och en uppskattad pool i värmen. Inte alltid wifi räckte enda fram till rummet, fick surfa i lobbyn.
Stayed 2 nights in May 2019
Response from Pirath, General Manager on 14 May 2019
Dear Andreas, Thanks for choosing our hotel. We appreciated your valued times to write a review to share your experiences to other people. We look forwards to welcoming you and family again soon. Best regards, Piath General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
프라이빗해서 좋았습니다. 직원들도 친절합니다. 픽업서비스도 정확했고, 늦게 체크인했는데 친절하게 맞이해주었습니다. 걸어서 동네구경하고, 펍스트리트까지도 걸어가는 재미가 있었습니다.
Stayed 3 nights in Apr 2019
Response from Pirath, General Manager on 6 May 2019
Dear Guest, Thank you very much for choosing our hotel. We appreciated your valued times writing review. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne expérience globale
Notre séjour au Solitaire Kamreuk s'est très bien passé : l'hôtel est paisible, la petite piscine très agréable et la chambre immense. J'ai trouvé que le personnel de l'accueil manquait un peu de réactivité (notre tuktuk commandé par leur biais pour 5h est arrivé à 5h30 après plusieurs relances, dommage pour le lever de soleil sur Angkor Wat...), mais globalement, nous avons eu une très bonne expérience.
Stayed 2 nights in Feb 2019
Response from Pirath, General Manager on 23 Mar 2019
Dear Anais, Thank you very much for choosing our hotel. Appreciated for your valued times writing review to share experiences to our future clients. We look forwards to welcoming you and family again soon. Best regards,

4/10 Poor

Gilles, Brunoy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Dommage !
Restauration : Hôtel très excentré et assez loin des restaurants (2 km), or la restauration à l’hôtel n'est pas toujours possible (on nous a "invité" à aller dîner ailleurs)... Les petits déjeuners sont censés être dispo à partir de 6 heures. Mais à 6h15 le cuisinier n'était toujours pas là et nous devions être à l'aéroport à 6h30 (nous avions spécialement demandé la veille à ce que le petit déjeuner soit prêt à 6h tapantes !). Mais bon pas plus mal puisque la veille nous avions trouvé un insecte (genre cafard) dans notre omelette... Pick up à l'aéroport : censé être gratuit mais après 15 minutes d'attente du chauffeur, nous avons fini par prendre un taxi à nos frais (le personnel de l’hôtel n'a pas proposé de nous le rembourser) Check-out : a pris près de 15 minutes (et pourtant nous étions seuls) puisque le personnel n'avait pas de monnaie pour un paiement liquide et que le terminal de carte bancaire ne fonctionnait pas... Anglais très approximatif du personnel et donc difficile de se faire comprendre chambres : Les chambres sont spacieuses et propres, mais avec une forte odeur de moisi (pas très agréable) et sur les deux jours de notre séjour, l'eau chaude a été en panne pendant la moitié du temps... Bref les 4* de cet hôtel sont très largement exagérés et je ne le recommande absolument pas. Il y a bien mieux à Sieml Reap
Stayed 2 nights in Dec 2018
Response from Pirath, General Manager on 14 Jan 2019
Dear Gilles, Thank you very much for choosing our hotel during your trip to Siem Reap. We read all the points and we will make sure to improve all our teams to serve our guests better. We look forwards to welcoming you and family again soon. Best regards, Pirath, general manager

10/10 Excellent

Ju, Val d'Oise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super petit hotel
Nous avons beaucoup apprécié notre séjour. Chambre spacieuse et confortable, piscine très agréable, super déco... Mention spéciale à tout le personnel disponible, souriant et toujours aux petits soins. L'hotel est un tout petit peu éloigné du centre si on veut y aller à pied mais il y a tout pas très loin. Le coin est calm et reposant. Le petit déjeuner à la carte est très bon (choix parmi plusieurs assiettes : oeufs, pancake, riz...) manque peut-etre une assiette de fruits pour accompagner chaque plat et les jus de fruits sont des jus en brick c'est le seul bémol que nous avons relevé. Nous recommandons !
Stayed 4 nights in Apr 2018
Response from Pirath, General Manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Ying Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美，值得推薦
整體滿意，環境與客房優美整潔！CHECK IN過程也很人性化，員工也很熱情配合，甚至主動傾談！唯一需要留意的是第一晚房間的蚊子較多，睡得不好，第二天反映後有改善。酒店位置不在最繁忙的酒吧街與夜市旁，比較清靜，但出入要坐車（TUK TYK $2）或走路15分鐘。
Stayed 2 nights in Jan 2018
Response from Pirath, General Manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

8/10 Good

Ching Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

Jen, Ko Lanta / Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love
We loved this place! We stayed for 4 nights in mid-November 2017. This small boutique hotel is only a few months old. The polished concrete is beautifully modern. The mid-century modern furniture and tasteful fabrics and decor give it a very comfortable and welcoming vibe. The pool, especially at night, is stunning to look at it and beautiful to hear. As nice as the actual rooms are, the staff are what truly set this place apart from the rest. Every single staff member we encountered was just so genuinely nice and helpful. They went above and beyond! The manager had become accustomed to us eating breakfast each morning in the lobby. On our last day, he knew we were rushing to pack and leave, so he politely came to our room and asked if we'd like to eat breakfast on our veranda. That's just what we needed! He was just so incredibly thoughtful! He also arranged a private guide and tuk tuk driver for our visit Angkor Wat. We really lucked out with our guide. He was extremely knowledgeable and since it was only the two of us and our guide, he was able to discuss Cambodian history with us in a way that he wouldn't have been comfortable doing publicly or even in a small group. We will never forget that special day! The small hotel is new and so they're still working out some of the details. During our first couple of days we had to ask for waste baskets, extra toilet paper, etc., but it was all worked out by the most kind people you'll ever meet. Stay here! You'll love it!
Stayed 4 nights in Nov 2017
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,

10/10 Excellent

CHUN YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
Very friendly and helpful staff
Stayed 2 nights in Jun 2017
Response from pirath, general manager on 2 Dec 2018
Dear Valued guest, Thank you very much for choosing our hotel to stay during your trip to Siem Reap. We appreciated all your valued times writing review about your experiences at our hotel. We look forwards to welcoming you and family again soon. Best regards,