Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Santa Clara Boutique Hotel

4 out of 5
Santa Clara Boutique Hotel
105 River Road West, Treang Village, Slorkram Commune, Siem Reap

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gteat stay - highly recommend!
Highly recommend! The staff here go out of their way to help and aim to please! The hotel is surrounded by lush greenery making it feel like an oasis in the middle of the city. Rooms are huge and clesn with lots of little touches - door snake to prevent any small insects, robes, safe, toiletries, etc. The hotel provides laundry service, transportation and tour booking - all of whic we used and were very happy with how easy they made everything. The pool is lovely- complete with outdoor shower and sun hats for guests to use. The breakfast included was AMAZING - your own french press of REAL coffee (not instant!), juice, fruit, toast and your choice of 4 items - so tasty! If you are doing sunrise at Angkor Wat they will pack fruit and banana bread for you to take with you. The cocktails and food at the on-site restaurant were delicious - highly recommend. We ordered several timss and were never disappointed. They put a lot of effort into the drinks and food so with that said, they do take time to prepare - be patient and know it is worth the wait! We so appreciated all of the small touches to enhance guest experience and the value for your money is incredible at this property!!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place deserves 6 stars!!
Phenomenal service and hospitality. Everyone at this lovely getaway hotel is eager to make your stay memorable. 2 particular positives stand out - 1) we asked if our leftover dinner could be reheated in a microwave; they went above and beyond and actually properly re-cooked the food before serving it with their bowls, cutleries, and gave us free rice! 2) upon learning that it was our anniversary, they decorated our room beautifully and also gave us a free voucher to pottery class!
Stayed 3 nights in Nov 2019

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice place to stay
An excellent hotel with friendly service. Very nice rooms, lovely pool. We felt like we had the hotel to our own. The largest bathroom we have ever seen.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I cant say enough about this property or the staff. I feel so fortunate to have found it. It is beautifully designed down to the last thoughtful detail. The staff are sweet, helpful and knowledgeable. It is quiet and off the beaten path while still conveniently located. The food is so good, I didnt bother to go anywhere else. The owners live on site which always makes a difference. They are warm and welcoming and very helpful. My only regret is that I couldnt stay longer.
Stayed 3 nights in Jul 2019

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Siem Reap
A hidden gem in Siem Reap. The hosts where so welcoming we felt right at home. Food was exceptional, room super comfortable and trendy. Can’t wait to get back.
Stayed 2 nights in Jul 2019

8/10 Good

Christine, Forestville, CA

Liked: Cleanliness, staff & service, property conditions & facilities
The owners were very helpful in making my all too short of stay at Angkor Wat the best that I could have had.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful property with excellent service. The food was great and the boutique hotel even had the convenience of a tuk tuk. We were able to ride to the night Market and were also driven to the airport.
Response from Leslie on 1 May 2018
Thank you for your excellent rating, the team really appreciates your feedback and the fact that you enjoyed your stay. We hope to see you in Siem again someday.

10/10 Excellent

Michael, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, peaceful hotel in Siem Reap
Our stay at the Santa Clara Boutique Hotel was absolutely fabulous! This small hotel is set away from the main roads and it has such a peaceful atmosphere, which makes for a nice contrast to the noise and hectic of the old quarter of Siem Reap and the throngs of tourists at the temples. The grounds are gorgeous with fruit trees and flowers, and the pool is beautiful and kept immaculately clean. But what makes this place so special is the amazingly attentive owners, who are from Australia, and extremely friendly staff! They were so helpful in explaining the local culture and helping us coordinate trips, dinner reservations, a fantastic personal guide for Angkor Wat, and even gave us great tips for our subsequent trip to Vietnam. The air conditioned room was spacious and the modern cement floors are a nice touch to help keep the room cooler in Cambodia’s hot humid climate. The breakfast was also delicious - in addition to the fresh fruit and toast with homemade jam that they serve regardless of what you order, we loved their homemade muesli and locally made yogurt. We highly recommend this wonderful gem of a hotel!
Stayed 3 nights in Apr 2018
Response from Leslie on 18 Apr 2018
Dear Michael Thank you for taking the time to write such as a great review. We are glad you enjoyed your stay with us and that our locally sourced and homemade was such a hit. Hope to see you again on this side of the world.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful oasis in Siem Reap.
This is a very good hotel with great staff. They were very helpful in helping us with all our questions.
Stayed 3 nights in Feb 2018
Response from Leslie on 4 Apr 2018
Thank you for the positive review, we are happy that you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding boutique hotel
Highly recommended. Excellent room. Huge bathroom. Comfortable outside dining area. Healthy breakfast, including great homemade muesli. Nice selection of dinner options. Helpful owners and staff who can help guests plan their visit(s) to nearby Angkor Wat UNESCO site.
Stayed 4 nights in Feb 2018
Response from Leslie on 17 Feb 2018
Thank you for taking the time do a wonderful review, we are glad we met all your expectations.

10/10 Excellent

Michelle, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with personal treatment!
This is undoubtedly THE secret oasis of Siem Reap. It's a wonderful, relaxing location within a beautiful environment. The place is only outdone by its staff and its owners, who absolutely cannot do enough for you. Previously from Australia, the owners love Cambodia and will share their knowledge and care about you personally. You can even contact them prior to your stay for fantastic guidance.
Stayed 2 nights in Jun 2017
Response from Leslie on 15 July 2017
Dear Michelle, Thank you for the lovely review, we are really happy that you enjoyed your stay with us. We loved our chats and enjoyed your company. We hope to see again in the near future as there is still so much to see.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Relaxing and very tasty breakfast!
This hotel was very charming. The owners were very helpful and pleasant. The breakfast was very tasty, they used fresh fruits grown right on the property. I also had an opportunity to try out some appetizers by the pool, the tempura vegetables were great. If your looking for a place that is quiet, clean and comfortable with great hospitality this place is an excellent choice.
Dear William Thanks for the review, we were pleased that our trees were in fruit and that we could serve our own fruit for breakfast. The Tempura batter was a new and improved recipe and we are very pleased with the great results. Look forward to maybe seeing you at our Hotel again in the near future. Leslie

10/10 Excellent

1st time

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Santa Clara Hotel!
The owners and staff welcomed us with a thirst quenching drink and were very friendly. Loved the French press coffee in the room and the generous, delicious breakfast served each morning. The French press coffee at breakfast was an extra special treat, as the hotels we stayed at previously only had freeze dried coffee. The staff spoke English pretty well and loved to speak with us about our travels. The hotel had a wonderful salt water swimming pool. The bar drinks were tasty and the ice filtered. The room was clean. The bed and pillows were very comfortable. The hotel is a little further away from Pub Street and only a 5 minute tuk tuk away. We will definitely go back again some day!
Pool area
Night on the town at Pub Street
Response from Mary on 1 Apr 2017
Thank for the great review, the team at Santa Clara continuously strive to improve. Reviews like yours only motivates them more. We hope that you come this way in the near future.

10/10 Excellent

Mandi, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here and Enhance your Siem Reap Experience!
The amazing customer service started at the point I made the booking with Mary from Santa Clara contacting me to ask if there was anything I wanted to do, that they could support me with. I put myself in their hands for booking airport transfers, tuktuks for the temple tours in Angkor, and for the guides, and I am so glad I did. Their tuktuk driver was courteous, friendly and knowledgeable and patient. I couldn't have asked for better. The guide they booked for me was the same, and it really enhanced my experience of the Angkor complex, as it is large and overwhelming, so the tours they recommended were a perfect way to see it. On the hotel front, it is a beautiful boutique hotel, which makes it stand out head and shoulders above the competition in Siem Reap, as the majority of hotels are coach 'em in, coach 'em out and soulless. That said, Santa Clara would stand out anywhere, just from the welcome, the perfect hosting, the friendliness of all the staff and I just loved it. The rooms are large and contemporary and really comfortable, the pool area is beautiful, with carefully tended flowers and plants. The breakfast was stunning, and on the day I did sunrise (at a smaller temple, highly recommended!) I got a perfectly packed breakfast to take with me at 5:00 AM! Nothing was too much trouble, and Mary and Lesley made me feel like I was visiting family. Please, please, please stay here when you go to Siem Reap, you will love it.
Response from Leslie on 24 Feb 2017
Dear Mandi We really appreciate the wonderful review. We are truly happy that our team made your stay so memorable. You lit up the environment with your bubbly personality and constant smile. We enjoyed your time with us and hope that you one day have the opportunity to visit us again.

10/10 Excellent

Miguel , Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Staying at the Santa Clara hotel took our Siem Reap experience to the next level. The premises were beautiful, clean, and surrounded by trees that gave the hotel a private and quiet feel. Our room was big and cool, with an amazingly comfortable bed and a ginormous shower :) The décor and design were also very modern and tasteful. A huge plus here was the pool and restaurant, which after a long day of sightseeing were perfect for relaxing. The best things about this hotel was the staff, including the owners, who were all super friendly, attentive, and helpful from the moment we arrived. They provided tips on where to go around the city, as well as information on activities, and even helped us book a day trip to Kbal Spean. They arranged transportation to everywhere we went, and gave us a details on how to get back. Definitely one of the best hotel experiences I’ve ever had.
Response from Leslie on 19 Feb 2017
Dear Miguel, thank for taking the time to write such an amazing review. The staff will be thrilled by your comments. We are very fortunate that we have had so many great guest such as yourselves visit us whom make our job so enjoyable.

10/10 Excellent

ccbang, Shoreline, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful,small hotel with gracious staff.
The owners, Leslie and Mary, are the innkeepers you read about. They were welcoming and available with advice, history of the area, and help with booking tours of the area. They have gathered a group of tour guides, drivers and Tuk Tuk drivers that they trust with their guests. You will be in good hands. The rooms are spacious and have the largest shower area I've ever encounter at any hotel. The pool area is tranquil. There is a small, creative food menu for breakfast, lunch and dinner and a full bar for relaxing at the end of the day. My only wish was that we could have stayed longer.
Response from Leslie on 7 Feb 2017
Thank you for writing such a lovely review. We are proud of tour staff as well as the drivers and guides on our roster. We are glad that loved our little haven as much as we do.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer!
Wish we could have stayed longer. This hotel is fabulous -- quiet street, lovely amenities, great breakfast, stunning pool area, modern facilities and great design. Loved it!
Response from General Manager on 7 Jan 2017
Thanks Katherine, glad that you enjoyed your stay. The team is always looking for areas to improve so it is great that they were able to make your stay memorable.

10/10 Excellent

Pokpong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my most favorite hotels in 2016
I have to say that the hotel is one of the best places that I have stayed this year. As soon as we arrived, we were greeted by very friendly hotel staff. The hotel is not very big and has the feeling of a 'boutique' and right at home type atmosphere. The reception area and the dinner are nicely decorated. Mary, the owner of the place, was extremely helpful in arranging the transport for us which helps a lot with our excursion. The room was very clean and spacious. The bathroom is huge! The food at the hotel, especially the lok lak, was very good. This goes the same for the breakfast, although the portion should be bigger ; ) The hotel also is close by to a very good local Cambodian restaurant. Overall, we enjoyed our stay at Santa Clara a lot and would definitely come back here next time we visit Siem Reap.
Response from General Manager on 7 Jan 2017
Thanks for the great review, we always aim to please so it is good to see that the team made your stay enjoyable.

6/10 Okay

Mohammad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Could get better value for money
The rooms and ground are nice. The breakfast was good although slow service. It is worth noting that management has changed hands to an Australian couple recently and we wish them the best with this (difficult!) endeavour! Our main concerns were: 1. We had a cold shower every day for our stay despite informing management - they did try to fix the problem but we still ended up with a cold shower the day after. 2. We didn't think the reception staff were as helpful as we would have hoped - communication was an issue. I know it's Cambodia and English is not the first language, but when you are paying this price you would expect there would not be an issue when communicating itineraries and costs. If you rely a lot on reception for planning your trip then maybe this hotel is not for you. In conclusion we feel we could have got better value for our money.
Response from General Manager on 15 Jan 2017
Thank for taking the time ti write your review. The hot water issue was rectified, we could have avoided the issue if we were told of it when it occurred. the staff are Cambodian and English used as in your case is their second language. A bit more patience would rewarded you with an extraordinary amount of knowledge that the staff have of the surrounds and activities on offer.

10/10 Excellent

Jan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and excellent.
I was going to stay for just one night but extended my stay as this was such a wonderful base to see the local temples. The room and bathroom were flawless. The outside area was condusive to full relaxation and the owners could not have been better people. The hotel also provided 100% hassle-free tuk-tuks to take me to the temples I wanyed to see, with the most courteous and no-nonsense drivers. If you want to relax and be in a great environment with friendly and worldy people, you cannot go wrong here.
Response from LPW on 15 Jan 2017
Hi Jan. Thanks for taking the time to write such a glowing review. We are really happy that we made your stay memorable.

10/10 Excellent

PearlM, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable
From the time we arrived at the hotel till our departure, we were treated very nicely. The owners and the staffs are very helpful in giving advices and they all showed their concerns about how we felt about everything and how our daily activities were. The room was spacious and the make to order breakfast was delicious. Even though the hotel was not near Pub Street & Old Market, it was very convenient to use the hotel tuk tuk to go there. We always called the hotel to pick us up when we were ready to go back. We felt more safe to do that. The owner was so kind that she let us use a guest room to take showers and rest since our bus trip to other city was scheduled in the late evening.
Response from LPW on 15 Jan 2017
Thanks for the great review, we really enjoyed the time you spent with us.The team really appreciated all the feedback and positive comments

8/10 Good

yunhsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staffs are hospital, we enjoy our stay there! It would be greater if they have a tissue box in the bedroom:) (They have in bathroom but it will be more convenient to have one in bedroom)
Response from General Manager on 15 Jan 2017
We do take the suggestion to heart, we do supply tissue packets for your convenience. These can used everywhere and is resupplied daily

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Jan 2017
Thank you for the 4 stars

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Jan 2017
Thank for the 5 stars

10/10 Excellent

Howard, Oxford. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Sanctuary - in Siem Reap!
Wonderful large rooms/bathrooms in a peaceful location. Arguably the best nights sleep we've enjoyed anywhere in Cambodia. The manager, Lynn, has plenty of ideas for additional days out besides visits to Angkor, with several drivers available to help. Would certainly stay here again.
Response from General Manager on 23 Aug 2016
Hi Howard – thank you for your lovely feedback - we're glad you enjoyed your stay. Lynn.

10/10 Excellent

Steve, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel
We thoroughly enjoyed our stay. The room was sufficiently large and the bathroom just as large. Breakfast was more than enough with 3 choices available (eggs and bacon, eggs with corn and zucchini fritters, and banana french toast if memory serves). The pool was a great place to cool down and unwind after a full day exploring temples. The hotel is a little out of town ($2-3 by tuk-tuk) but that means it is quiet.
room
toiletries
bathroom
Response from Lynn on 23 Aug 2016
Thanks Steve, sounds like you have a great stay and we appreciate you writing such a fabulous review Regards, Lynn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great botique luxury property
Wonderful, well maintained property with very attentive staff. Good base for exploring the area. Size allows for more personal, intimate feel compared to large properties. Ideal for a couple.
Thank you for writing a review for Santa Clara. We do take ride in the property and it is important to us that our guests feel comfortable in the surroundings. Boutique is the way to go for a more personalized experience and the staff love looking after the guests. So pleased you enjoyed your stay.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful oasis in Siem Reap
PERFECT boutique hotel in Soem Reap. The owner is not only attentive but you leave feeling friends. And the hotel is new and amazing, high marks for the pool and breakfast!
Thank you for taking the time to write a review for Santa Clara. So pleased to hear that you enjoyed the breakfasts and the pool area and we are very keen to care for our guests and attend to their needs. That is what sets a good boutique hotel apart from the rest!

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at its best
High end luxury with incredible service in PP. highly recommend to anyone trying to see the city, and the hotel service was second to none.
Response from General Manager on 15 Jan 2017
Thank for the great review, glad to see the team made your stay memorable.

10/10 Excellent

Louise, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel - the perfect hideaway
Santa Clara is a great choice - the staff were amazing and nothing too much trouble. Lovely pool to relax around after all the temple hopping and every little detail seems to have been thought of by Lynn and her team. Location is slightly remote - c10 mins from centre by tuktuk, so bit far if you want to be in middle of town near all the action in Pub Street. However on plus side this cuts down travle time to temple sites and offers a very peaceful spot. Would highly recommend for a relaxed stay in Siem Reap
Response from Lynn on 4 Jan 2016
So pleased to hear that you enjoyed your time at Santa Clara. We are a little bit out of town (only a 7 minute ride by Tuk Tuk) but for many this is a bonus after the hustle bustle and noise of the town. The location adds to the relaxation, gets you to the temples a bit quicker and we can point you in the direction of some great local restaurants. There is also a pretty good one on site as well!!!!

10/10 Excellent

Richard, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Great small boutique hotel with a luxury feel. The hotel is less than 12 months old and has been designed to a high standard. The rooms are very spacious and the decor has a Khmer influence. The staff are excellent and very helpful. You must stay here, look nowhere else.
Thank you Richard, we agree, this is the place to stay for great service, really comfortable beds, big rooms, gorgeous bathrooms and fabulous staff!!! We are very proud of our little oasis!!

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

jean-jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Leslie on 15 Feb 2019
Dear Jean-Jacques Thank for the great rating, we are glad that you enjoyed your stay. Hope to see again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オーストラリア人ご夫妻のステキなお人柄が感じられる清潔感あふれるホテルでした。 とても細やかにホテル内の設備や従業員の方に心配りをされていることが感じられました。 シャワーのお湯も水圧も完璧です。 選べる朝ごはんも、お手製でとても美味しいです。 皆さんにおススメします！
Stayed 2 nights in Dec 2018
Response from Leslie on 7 Jan 2019
Than you for the great review, we do hope that you will come to Siem Reap again in the near future.

8/10 Good

japanese, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街中からは少し離れた静かなstayができるホテル
マーケットまでだいたい10分くらいの 川沿いの静かな立地にあります。 快適でこじんまりしたホテル、 スタッフが顔をすぐに覚えて 気にかけてくれる距離感です。 小さいプールですが、客室も少なく 私が泳いだときは貸切状態でした。 アンコールワットを観光したら一旦プールに入って、博物館にいったりしやすい立地です。 チェックアウトからフライトの時間まで、七時間もあり、その間に汗をかくから、チェックアウト後にプールかしてってお願いしたら快く受けてもらえました。
Stayed 1 night in Jan 2018
Response from Les on 23 Jan 2018
Dear Sabina Thank you for you review, we hope tat you enjoyed your stay and that you will return again but for a bit longer this time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Jan 2017
Thank you for the positive review

6/10 Okay

Wibi, Zhakarta

Liked: Cleanliness, staff & service, room comfort
Road to hotel is rough and wet
Hotel is comfortable but road to hotel is bad and wet, no asphalt, and car cannot go into the reception.
Response from Manager on 23 Aug 2016
Thank you for your feedback.we agree it different times of the year the roads around Siem reap can need a bit of work and unfortunately this is outside of our control.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes ruhig gelegenes Boutique Hotel
Eine perfekte Ausgangspunkt für Touren durch Angkor: das Hotel liegt ruhig, etwas außerhalb von Siem Reap und näher an den Tempeln. Die Mitarbeiter sind außerordentlich freundlich und hilfsbereit, das Essen ist hervorragend - das gilt für Frühstück, Abendesse und die Bar - und der Pool ist perfekt nach einem staubigen Tag in den Tempel-Anlagen. Das Hotel ist liebevoll gestaltet und dekoriert, in den Zimmern mangelt es an nichts und das Badezimmer ist angenehm großzügig. Wer es etwas großzügiger mag sollte sich für die helleren Zimmer im ersten Stock entscheiden.
Response from Manager on 23 Aug 2016
A perfect starting point for tours of Angkor: the hotel is quiet, just outside of Siem Reap and closer to the temples. The staff are extremely friendly and helpful, the food is excellent - that goes for breakfast, Evening Gown and the bar - and the pool is perfect after a dusty day in the temple facilities. The hotel is beautifully decorated and decorated in the rooms lacks nothing and the bathroom is pleasant großzügig.Wer like it a bit more generous should opt for the brighter rooms upstairs.