Check availability

Reviews of Angkor Secret Garden Inn

3 out of 5
Angkor Secret Garden Inn
NO 104 GROUP 7 TAPHUL, VILLAGESVAYDANGKUM COMMUNE, Siem Reap, Siem Reap (province)

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 79 reviews" "
Rating 8 - Good. 29 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 8 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

bob , richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel - off beaten path. might be changing name to villa secret garden.
Stayed 3 nights in Feb 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Secret Garden for 2 weeks. The hotel was lovely and the staff fantastic. Rooms were very spacious but the beds a little hard. It was a great location only a 15 min walk to pub street and the markets. 5 mind from the circus.
Stayed 14 nights in Dec 2017
Response from Sun Same on 7 Jan 2018
Thanks for staying with us. We appreciate your comments.

10/10 Excellent

sudha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful surprise
Very pleasnt surroundings Very comfortable. Excellent service and staff
Stayed 3 nights in Dec 2017
Response from Sun Seng on 4 Jan 2018
Thanks for your comments.

2/10 Terrible

elmar leonides, philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience because when I arrived at the hotel, I was informed by the guard that the hotel had closed operation more than a month ago. I was compelled to look for another hotel. Since I have prepaid the hotel thru expedia, i demand that i refunded the amount I paid.
Stayed 1 night in Oct 2017
Response from Seng on 10 Nov 2017
Hi Elmar, Thanks for staying with us and we are appreciated your comments. We will try our best to fix the issue. To be honest, we had sent you about our moved location address and offer our free transport but we never get your response. Our New Location just 5minutes away from the old Location. Anyway, sorry for the misunderstanding in communication. Hope you understand. If you have further information you can best communicate with me. Best Regards Sun Seng (Management)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A nice budget option
A nice family-run place. The owner can arrange tours for a reasonable price. A garden with hammocks was a plus.
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
100€ went missing from our room. Breakfast was always late. Not enough light in the room. Stayed there 4 nights and they only cleaned the room once. Would not recommend it, there are much better hotels in Siem Reap.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel but it was dark. Repairs needed.
Good hotel overall. The room I was in was dark and a light I wanted repaired was not repaired even though I had pointed it out not working. Nice garden and the people are awesome. If your looking for a good cheap safe place this is it. The shower is a bit close to the toilet but this could be seen as cleaning in motion. Yes it is close enough to walk to main centre but Cambodia is not really designed for city walks
Stayed 2 nights in Jul 2017

8/10 Good

John, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel in quiet location
Friendly staff who were very helpful. Airport pick up was wonderful, although confirmation off this was difficult
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for the price
Very spacious and comfortable room for the price. Hotel also provided basic amenities such as toiletries, towels and water, which was a pleasant surprise.
Stayed 4 nights in Jul 2017

8/10 Good

sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i'm satisfied with my stay for the rate and services
Stayed 4 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angkor Wat was GREAT - Hotel was a poke in the eye
First time to Siem Reap but Traveled all my life. Know what a three star should be but maybe not on Hotel.com or Siem Reap, not sure which... The reviews were good but maybe the staff let it the place go while the boss was away. Our 3 star Hotel.com choice in Phnom Penh was GREAT!!!! This was a .5 star compared. May have different scale per city........
Response from Mr Seng on 24 June 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
Very affordably priced comfort and awesome service
I stayed for four weeks here, so maybe that's why I began to feel like family; but I think you'd get that feeling even if you stayed just a day or two. Everyone was very nice, and went out of their way to ensure my comfort. The free breakfasts were an added bonus, cooked to order, with fresh fruit daily. The hotel itself sits back far enough off a busy street that noise was not an issue. The garden area is lush and enjoyable to look at. This also had the best air conditioning of the 4 hotels I've stayed in on this SE Asia exploration. Hoey, the hotel tuk tuk driver picked me up at the airport, and I also hired him to take me to Angkor Wat and the surrounding area. Although I toured at my own pace, he had great advice on how and what to see, and the order to do it in. It made for an awesome visit, and I would recommend his services highly. I was pretty skeptical initially when I saw the low pricing as to the level of service or comfort I might expect, but was soon amazed at how my expectations were surpassed in both areas.

4/10 Poor

karen , london, england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is really for backpackers who are only staying 2-3 days. The room is nothing like their photo. It is dark, there is nowhere to sit. There isnt anywhere to hang clothes. It definitely isn't bright and airy. The bathroom is disgusting. The COLD shower is aimed over the toilet. The floor floods when you shower. It took five days before the room was cleaned, beds changed and bathroom cleaned. We had to ask twice before they did it. The air con unit when switched on, the flap closed, so you had climb up on the bed to open the flap. The garden is overgrown and needs a good tidy. It took 7 days after asking, to get a light bulb for the light over the bed. Which then took all of 5mins to fit. The dining area was always left piled with dirty plates, cups and ashtrays. I always tidied our area up. Ants crawl over the tables, so don't leave food too long on table. There is a pool table but more often than not there was a child laying on it. The reception area is cluttered and rarely anyone there. This is a family run business and there is a lot of family. The hotel is in a good location but the Tuk Tuks drivers don't know where it is.
Response from Sun Seng on 18 May 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful. Has a cute small green courtyard and they can help you plan your trip to Angkor Wat based on what you want to see and how much time you have. It seems the prices for a tuk tuk to Angkor Wat are fair and similar to other places.

10/10 Excellent

Graham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the center of town but not too close
relaxed friendly atmosphere, staff open and friendly Manager and manageress (husband and wife) very open, good sense of humor
Response from Sun Seng on 14 Mar 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A secret treasure in Siem Reap
A very pleasant stay, the Manager Sam was a gentleman, very helpful and very knowledgeable.
Response from General Manager on 18 Feb 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the money.
Very good value property. Nice staff and very accommodating. Hard to find so be sure and get a map to show your driver. Delicious cook to order breakfast. Very affordable and worth it.
Response from General Manager on 18 Feb 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, Friendly, Affordable
Everything about Angkor Secret Garden was excellent. Room was clean with air conditioning and refrigerator. No issues with WiFi. I loved coming back from a day of sightseeing and relaxing at their bar or in one of the hammocks. The free airport pickup was fantastic as was the food in their restaurant. It's only a 10 minute walk to Pub Street, but it's secluded enough that you can relax away from any street noise. I can't say enough about how friendly and helpful the staff were. They will do everything they can to help you, whether with your room or sightseeing. I loved everything about Siem Reap and that includes this hotel. I would definitely stay here again.
Response from General Manager on 5 Nov 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Roel, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its all about experience
its a great stay at this hotel, free pick up at the airport, friendly staff, i will recommend it to my friends
Response from Mr Seng on 2 Aug 2016
Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big clean rooms
Clean guesthouse.big rooms with decent WiFi. Little bit of a walk from pub street but we preferred it to be in a quieter area!
Response from Mr Seng on 2 Aug 2016
Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

6/10 Okay

Bogdan, Berlin

Liked: Staff & service
Disliked: Property conditions & facilities
Good value for money
Do not expect luxury, but reasonable quality for very good price. The staff is very friendly. One of possible improvements would be to provide hangers - there's generally very few options were to put/store your clothes.
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards Sun Seng (Management)

8/10 Good

stephen, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was quite spacious, clean and comfortable, good breakfast. The staff were very friendly and helpful, I highly recommend this hotel. It's really good value.
Response from Mr Seng on 9 July 2016
Hello Stephen, Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

10/10 Excellent

Iris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hidden gem with lovely staff
I usually don't associate cheap accommodations with quality or good experience, but this place was amazing for the price. I stayed 2 nights and I must say all positive reviews are totally accurate. I contacted the hotel via Facebook to arrange my airport pickup, though it was a bit delayed (if you do the same make sure you double check with the hotel the day before, I should have done this). The young lady at reception was a sweetheart, the room was cool and spacious, bathroom is old but clean and fits the purpose. The food was so cheap and really tasty. I loved the shaded garden with hammocks. The hotel's tuktuk driver made a customised plan for me to make sure I see everything I want to during my short stay in Siem Reap for half the price that the tour companies asked for. Thought it's hidden in a little alleyway I walked to the night market/Pub street in about 15-20 minutes and it's a safe walk even in the evening.The staff were absolutely lovely, helped me with every query I had and I felt really looked after. If I ever come back to Siem Reap I would not think of staying anywhere else.
Response from Mr Seng (Manager) on 6 May 2016
Hello Iris, Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Best hospitality in SE Asia
The hotel hosts were the best...Very accommodating, friendly and gave us honest advice
Response from Mr Seng on 9 July 2016
Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

10/10 Excellent

Linda, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent , good value small (family run?) hotel
Staff organised tuk tuk tour of Angkor Wat and associated temples, which was reasonably priced, and allowed us freedom to spend as long or as little time as we liked at each site. Helpful and pleasant staff.
Response from Mr Seng on 9 July 2016
Hello Linda, Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

8/10 Good

Jing, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Support local business
Was kindly welcomed by the staff and Mr lucky, enjoyed the local atomsphere, it's not far from pub street either. We had also enjoyed some really nice food in the hotel resturant when we couldn't be bothered to go out for the night.
Response from Mr Seng on 9 July 2016
Hello Jing, Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

8/10 Good

Laura & Amr, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Oasis
Lovely hotel just off one of the main streets. Quiet and relaxing. Staff are wonderful and incredibly accomodating . Breakfast was good. Omelette/pancake/noodle options with fresh fruit. We originally booked for 3 days and stayed 3 weeks. Would definitely stay again.
Response from Mr Seng (Manager) on 6 Jan 2017
Hello Laura, Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a reason this hotel is called the "Secret" Garden: no one, not even tuk tuk drivers know where it is! While I do not mind a good walk, this hotel is definitely outside the city's center and is also difficult to find, particularly at night. Aside from the location, Secret Garden's staff is very kind and accommodating, the room was very large and clean, and the breakfast lovely. The room I was in did not have hot or even tepid water and the A/C and Internet worked sporadically. I would have rated this hotel higher if the A/C had been working properly, but as it did not dip below 100f throughout my stay, that was rather a severe drawback for me.
Response from Mr Seng on 9 July 2016
Many thanks for your value feedback. Your comments will help make our service better. We usually like to hear from customer in order to keep improving our service.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
good location hidden and quiet
overall it's an okay/acceptable hotel to just take a rest. not luxury level, but it just what you pay.
Response from Mr Seng (Manager) on 24 Mar 2016
Many thanks for your value feedback. Your comments will help make our service better. We usually like to hear from customer in order to keep improving our service.

4/10 Poor

Brenda, St. Paul

Disliked: Property conditions & facilities, room comfort
Keep looking...
Needs some TLC
Response from Mr Seng on 28 May 2016
Write your comment.Many thanks for your value feedback. Your comments will help make our service better. We usually like to hear from customer in order to keep improving our service.

10/10 Excellent

Richard, La Conception Quebec Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very helpful people and very good breakfast
Response from Mr Seng on 28 May 2016
Hello Richard, Many thanks for your comments. We are glad to hear you had enjoyed your stay with us. We hope to see you again in future.

10/10 Excellent

Adam, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Siem Reap guest house with large value rooms
Stayed at the hotel for 3 nights. The room was made up daily which was nice. The room was huge. Only complaint is that the water wasn't hot in the shower. Breakfast was simple but nice. Overall it was a great place and well located in Siem Reap in walking distance of Pub Street and the night markets.
Response from Mr Seng on 28 May 2016
Many thanks Adam for your value feedback. Your comments will help make our service better. We usually like to hear from customer in order to keep improving our service. .

8/10 Good

Britanny, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, service, massive room and phenomenal breakfast - loved my stay here!
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice little place!
We stayed six nights at this plac, and couldnt be more happy. Service is great! The food there is cheap and good. The breakfast is nice. Mr. Lucky is a treat! Perfect for days in siem reap visiting temples and the city.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

10/10 Excellent

Anthony P. Mckee, Kuala Lumpur.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden Gem and so welcoming and friendly.
Excellent Family service. Location is perfect for Siam Reap. Highly recommended for couples and families.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

10/10 Excellent

Chiara, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place stay
All the staff was helpful and polite. The shower and water pressure were great. The breakfast was very good and filling. You get to choose from quite an extensive menu considering its included in the room price. Our check out was at 12 noon but we weren't leaving town until 11pm. They stored our bags and then let us shower before leaving.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

8/10 Good

Manuel

Liked: Cleanliness, staff & service, room comfort
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

8/10 Good

Denis, Sugarland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay - thank to the hotel staff (very nice) and the locations (many, many great things to visit). The hotel felt older than what we expected based on the pictures and reviews, but overall we are very happy and will recommand this hotel to our friend who plan to visit early next year.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards Sun Seng (Management)

10/10 Excellent

Simon, Brighton, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic staff
We had a lovely stay here for a few nights. All the staff are really friendly and happy to help. The room we had was spacious, clean and comfortable. It's really good value, especially when you factor in the free airport pickup and breakfast. I highly recommend this place.
Response from Mr Lucky on 5 Dec 2015
Thank for your commend ! hope you enjoy to stay and hope to see you again in the further

10/10 Excellent

Helen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
We had a fabulous stay. Mr Lucky was really helpful and sorted out different excursions for us which were all amazing, including our boat trip to Battanbang. Thanks for a lovely stay.
Response from Mr Lucky on 5 Dec 2015
Thank for your comment ! hope you enjoy to stay here and hope to see you again in the further . Wish you all the best for your life and for your job . Warm Regards Mr Lucky (Manager)

10/10 Excellent

Rodel, Philippines/Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Welcoming
As we arrived at the bus station from Phnom Phen, Mr. Phea (Tuk-tuk Driver)was already waiting for us at the station, sent us to Secret Garden, met the welcoming, smiling staff and of course This Mr. LUCKY guy... he is one of a kind. Great man! Without him our stay would be less exciting. He recommended us how to spend our three days time in SiemReap well. Explored the area with the help of Mr. Phea again. We basically felt their warm welcome and their pride and culture. My wife and I basically enjoyed the stay. And if I could go back I would surely stay in Secret Garden again, very recommendable... the place, the staff, the food... well Mr. Lucky,, Secret Garden is LUCKY to have you. CHEERS MAN!!! My wife and I thank you from the bottom of our hearts. Maraming Salamat-Gamsa Hamnida!
Response from Mr Lucky on 14 Nov 2015
Dear Rodel Hope you have reached home safe and sound. Just a personal thanks from us. I would like to express my sincere THANKS for choosing Angkor Secret Garden Hotel for your stayed in Siem Reap. I hope the beautiful places of Cambodia will stay in your mind forever and I do hope that you will share your experience to your friends about Cambodia that used to have such as a great civilization and rich culture. Hoping you to help. Thank for your generosity and support in advance. May the light of 2015 lead you, your family and your loved ones to where the winds of life blow best and the waters of blessing flow most abundantly! Please forgive me if I make any mistake in my writing, take good care. Warm Regards Mr Lucky (Hotel Manager)

8/10 Good

Maria Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room w/ good wifi
Stayed 4 nights here. I was picked up at airport as said but tuktuk ti airport is charged $5. Room was clean and spacious and also had great wifi connection inside room. The light in our bathroom stopped working but the staff fixed it as soon as we said it. Very nice and helpful staff, also good serving amount for breakfast. As for the location, it is around 10-15min walk to angkor market and pub street but we opt to take tuktuk for 1-2usd. Overall I had a great time at this place and would recommend it to others.
Thanks for your kinds compliments. We are happy to have you to stay with us. Hope you will pass our contact to friend how wish to visit Siem Reap. Best Regards Sun Seng (Management)

10/10 Excellent

paul, Cherry Gardens .Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper.
Checked in for 3 days stayed 7.They could not do enough for me service wise.Good friendly run hotel .Good luck to them.
Our are happy to have you to stay with us. Hope you pass our contact to friend or peoples who wish to visit Angkor Wat, Siem Reap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, spacious rooms.
Great restaurant with reasonable prices. Unreal service received. Great time touring around to the temples of Angkor for a small price with friendly hotel tukktuk driver. Highly recommend!
Response from Mr Lucky on 14 Sept 2015
Dear Sir/Madam Hope you have reached home safe and sound. Just a personal thanks from us. I would like to express my sincere THANKS for choosing Angkor Secret Garden Hotel for your stayed in Siem Reap. I hope the beautiful places of Cambodia will stay in your mind forever and I do hope that you will share your experience to your friends about Cambodia that used to have such as a great civilization and rich culture. Hoping you to help. Thank for your generosity and support in advance. May the light of 2015 lead you, your family and your loved ones to where the winds of life blow best and the waters of blessing flow most abundantly! Please forgive me if I make any mistake in my writing, take good care. Warm Regards Mr Lucky (Hotel Manager)

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель
Отличное сочетание цены/качества, Приветливый персонал, тихое месторасположение, вкусный завтрак, большой просторный номер, хороший интернет.”
Response from Mr Seng on 23 Apr 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Good budget hotel
Good value for for money.
Response from Mr Seng on 31 Mar 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

WAI KIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友善的酒店
員工友喜 酒店內環境不錯，有個小花園 步行10-15分鐘可到達Pub street and Night market
Response from Mr Seng on 31 Mar 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Jan 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

yun, seoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
15일간 동남아 여행 중 가장 별로였던 호텔
엄마와 약 15일간 동남아 여행을 하면서 마지막 날을 제외하곤 관광이 주목적이기에 합리적인 가격의 가성비 좋고 후기 좋은 호텔에 가자고 했었습니다. 후기도 좋고 가격도 그 전에 묵었던 가격과 비슷(그 전 호텔들이 좋았음)했기에 갔는데 벌레가 굉장히 많았고 특히 화장실은 더러우면서도 냄새도 많이 났으며 에어컨은 리모컨이 작동이 안되서 요청했더니 바꿔주기는 커녕 밖에 나와서 그냥 전원을 끄라고 했습니다. 호텔 카드를 끼우는 형식이 아니기에 모텔 느낌이 강했고 그 돈 주고 그 호텔에 묶느니 돈을 더 보태고 다른 호텔에 가고 싶을 정도였습니다. 그리고 툭툭 기사들도 길을 잘 모르더군요. 왜 시크릿이라는 이름인지 알 것 같았습니다.
Response from General Manager on 1 Jan 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Rouy, München

Liked: Staff & service
Nettes Hotel fürs kleines Budget
Wir waren zu zweit als Backpacker unterwegs und auf der Suche nach einer preiswerten Unterkunft für knapp 10 Tage, wofür man das Angkor Secret Garden nur empfehlen kann. Vor allem das Frühstück, das im Hotelpreis mit inbegriffen ist, überraschte uns positiv. Es gibt eine gute Auswahl an Gerichten zB Omletts und Pancakes, aber auch Nudeln. Das Personal ist nett und freundlich, wir bekamen sogar auf Anfrage ein anderes Zimmer; in das nun mehr Licht schien (die Deckenbeleuchtung ist meist etwas dunkel). Leider wurden wir nicht vom Flughafen abgeholt - dafür aber für den Rückflug kostenlos zum Abflug gebracht. Das Bad ist im vergleich zum Zimmer etwas klein und die Dusche sieht ein bisschen provisorisch aus, aber man kann es gut aushalten. Insgesamt ein positiver Eindruck.
Response from Seng on 12 Dec 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!