Shumbetsu Holidays from AU$2,337

The rooms were spacious, very clean, and staff and service was impeccable! We would stay here again, close to everything but quiet street- the staff at the hotel were so kind and accommodating- all around exceptional service. The bath and spa area was also lovely!

Very nice hotel but I booked some of the biggest room with one bed and it was very small. This hotel is expensive and I’m not sure it is justified the price. The staff ware very helpful.

Hotel staff was very welcoming and attentive. Room was clean and fresh. Breakfast buffet was excellent, large variety of Japanese and Western food.

The hotel is in a very accessible area with very helpful staff. The breakfast quality was good even though the variety was not quite as widespread as some other hotels— though it was definitely sufficient. Mainly western style breakfast. The bathroom size was decent for a city hotel in Japan. I didn’t feel like I was touching the toilet or sink at every turn as I sometimes feel in the tiny Tokyo hotel bathrooms. Overall, very satisfied with the hotel given the price.

Overall clean property, nice parking garage, nice view from the spa. I was looking forward to the onsen. However there were so many Chinese guests that were very loud and not following Japanese tradition and onsen guidelines (coming into the changing area dripping wet, bringing big towels to the bath, yelling, etc). It was NOT relaxing at all and we didn't even go back to the bath the following day. Sad, but we will not return if the guests are allowed to destroy the peaceful environment. Thank you.