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Reviews of Regency Inn & Suites

2.5 out of 5
Regency Inn & Suites
5116 Monkhouse Dr., Shreveport, LA

Reviews

5.8
Rating 10 - Excellent. 35 out of 202 reviews" "
Rating 8 - Good. 44 out of 202 reviews" "
Rating 6 - Okay. 33 out of 202 reviews" "
Rating 4 - Poor. 33 out of 202 reviews" "
Rating 2 - Terrible. 57 out of 202 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia

Was kinda skeptical of the price but the room was clean no bugs no problems they even let me check in for an early fee of $15 ..if u need cheap stop this is it also have microwave and refrigerator
Stayed 1 night in Mar 2024

6/10 Okay

Danielle

Liked: Staff & service
Nothing
Stayed 1 night in Feb 2024

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning again
This place had a 5 star restaurant inside! The staff was superb
Stayed 1 night in Jun 2023
Response from Regency Inn on 25 June 2023
Thank you so much for your feedback! Thank you for your business as well!! Glad that you enjoyed your stay and give us a five star for our restaurant.

2/10 Terrible

Delane

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs. There were roaches. Upon walking into the room, a roach fell on my head. Went to the front desk clerk (who was polite and professional), told her of my experience. Told her I would like a refund. She told me to call Expedia. I called Expedia who told me they’d have to contact the hotel for a refund. I’m 24 hours out and likely won’t get refunded my $166. Overall, the hotel was run down. Poorly cared for. It looked like homeless people were living in the stairwells. This place was awful.
Stayed 1 night in Jun 2023
Response from Regency Inn on 25 June 2023
Thank you for your feedback! Letting us know the problem will help us improved our property..

2/10 Terrible

Darlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump!!!
From check in and through entire stay, this has been by far a tragic experience…This hotel was listed as luxury room HOWEVER, it was extremely a dump and not comparable to the worst motel 6!!! The room had not been cleaned, cigarette butts and other trash thrown throughout carpet, worn drapes with holes all over, filthy bathroom with peeling tub, mold around caulking and cracked ceiling. We have been bitten several times from the knats & mosquitoes…..I snapped pics of ALL for proof when I report my dissatisfaction to Hotels.com
Stayed 2 nights in Jun 2023
Response from Regency Inn on 25 June 2023
We so sorry for your problem. I know you did complaint but I don't have anymore room to move you to, due to sold out problem in town everywhere. Thank you for your business!

2/10 Terrible

Clarice

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t comply with what I put in for on the app
Stayed 1 night in Jun 2023
Response from Regency Inn on 25 June 2023
We apologized for not comply with your request, due to our building sold out due to no power in town. Thank you for your business!

10/10 Excellent

LYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Regency Inn on 16 May 2023
Thank you so much for your feedback and your business!!

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
Yuk
Again electric outlets didn’t work coffee pot would not work in any outlet. Couldn’t charge my phone or laptop
Stayed 1 night in Apr 2023
Response from Regency Inn on 17 Apr 2023
So sorry to hear there was a problem with your staying, I wish you would call the Front Desk and voice your concern we will take care of your problem. Thank you for your feedback it will help us better our business..

6/10 Okay

Victor

Disliked: Property conditions & facilities
Front desk personal were awesome. Hard to control hot and cold water it also had very low water flow along with even slower shower draining. Had 2 large cockroaches in the room during my week stay. Cleaning personal kept roon made but failed to properly close the door to the room leaving all my belonging unsecured.
Stayed 1 night in Mar 2023
Response from Regency Inn on 25 Mar 2023
Thank you for your feedback and your business! This matter will be taking care of. And the water we are very sorry the City don't want to come out to fix our water pressure problem.

8/10 Good

mark

Liked: Cleanliness, staff & service
They asked for a cash security deposit but failed to tell me that I'd have to wait for staff to arrive so they could inspect the room before returning it! No delay in check out if credit card is used.
Stayed 1 night in Mar 2023
Response from Regency Inn on 19 Mar 2023
Thank you for your feedback and your business!! And yes the Front Desk clearly notified all guest due to our phone line down we collect cash and checked out at 10am is the earliest we will have the property manager checked the Room for Refund of a Room deposit..

10/10 Excellent

Karen

Stayed 1 night in Mar 2023
Response from Regency Inn on 19 Mar 2023
Thank you for your feedback and your business!!

8/10 Good

Casey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Regency Inn on 17 Mar 2023
Thank you for your feedback and your business!!

6/10 Okay

Allen

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
It is average in all respects
Stayed 1 night in Mar 2023
Response from Regency Inn on 14 Mar 2023
Thank you for your feedback, and your business!

4/10 Poor

Jonathon

Business traveller
Disliked: Property conditions & facilities
My shower did not work. No water pressure
Stayed 1 night in Feb 2023
Response from Regency Inn on 7 Mar 2023
Thank you for the feedback!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Regency Inn on 25 Mar 2023
Thank you for your feedback and your business!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Good restaurant attached, very good home style cooking. Great, friendly staff. Sofas in lobby were a little worn.
Response from Regency Inn on 22 Dec 2022
Thank you Ron for your business and your feedback!! Thanks for letting us know what we need to get our business better! Have a Happy Holiday to you and your family, from me and my staff!!

10/10 Excellent

LAWRENCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Regency Inn on 24 Nov 2022
Thank you, for your business..

10/10 Excellent

LAWRENCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Regency Inn on 18 Nov 2022
Thank you for your business and the 10, appreciate your honesty, and we are so very happy that you enjoy your staying with us. Happy holiday to you and your family

10/10 Excellent

LAWRENCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Regency Inn on 17 Nov 2022
Thank you so much for the 10 and thank you for your business! Glad that you enjoy your staying with no problem. Have a safe Holiday to you and your family..

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disrespectful management
The manager was rude & disrespectful. He also belittled his employee in front of us. If it wasn't for the officers i rather had got another hotel.
Stayed 1 night in Nov 2022
Response from Regency Inn on 14 Nov 2022
Mr. Francisco,Thank you for your review, but you have to tell your side of the story, first of all the property manager was not rude it was you that was very rude, screaming at our front desk, because you don't want to pay Room deposit, all the manager was trying to do is calm you down from screaming at the front desk to show you our Hotel Reservation Room Deposit policy portfolio, but you were trying to work your way by screaming at his face show him your phone and keep on saying there's no deposit in our portfolio, but there is so next time you book a Reservation please read and understand the Hotel policy before you come in with your rude attitude, and trying to get away from paying the 50 Room deposit. Have a nice day.

10/10 Excellent

Francine

Stayed 1 night in Sep 2022

8/10 Good

Ereka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Bad, Could've Been Better
We've stayed at this location several times when we travel to Shreveport, in the same room. This time we were in a different one, no problem. However, there were some issues. I KNOW this is NOT a 5 star hotel, but it is/was still "decent" and at good prices. There was water leaking from the bottom of the cold water faucet, we kept putting a towel there. The shower clogged up while showering; a cigarette hole in the sheet the 1st night, but no issues afterwards; chair and ottoman looked BAD, hope it wasn't blood stains; and well, a few SMALL roaches were in the tub a couple of times before I showered. Other than these issues, no problems. I did Microban THE ENTIRE ROOM a few times while we there; habit. Front desk staff was super friendly, very helpful. Cable TV was great, my fiancee got to watch some movies ALL NIGHT LONG on HBO and Cinemax. LOL It's gotten run down as time has passed, but they have ALWAYS come through for us.
Stayed 4 nights in Sep 2022
Response from Regency Inn on 16 Sept 2022
Thank you for your business and your feedback!!

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
People st front Desk was very nice iam staying nother night hoping the swimming will be open sometime today one of the reasons stayed here it's Hot in Louisiana and I like to relax with a good swimm rm 145 MMc
Stayed 1 night in Sep 2022
Response from Regency Inn on 13 Sept 2022
Thank you Michael for your feedback and your business! Hope your next visit our pool will be up and running!

2/10 Terrible

patrick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
bed bugs in the bed were biteing me.I had to leave.
Stayed 1 night in Aug 2022
Response from Regency Inn on 1 Sept 2022
So sorry about your bad experience with the Room but we always take good care of our property with bug sprayed company once in a month.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst i ever stayed at
The information is misleading, the pool has been closed a couple years, i picked this hotel for the indoor pool, wifi works only outside the room, the shower/tub drain stops up and the sink, i got a non smoking room, it smelled of smoke, its says no. Pets, the next room had a dog run outside,, ,not Enough plugg ins,,corridor door stays open ,;;curtains are old and not black out, i didnt tell clerk, the other rooms was probably the same,they got my card information n put 50$ on it if you damage the room they keep, money, this isnt put up front on description, a very uncomfortable stay im glad its over, i will never stay here again, this is a truck driver's hotel
Stayed 1 night in Jul 2022
Response from A.Wilson on 18 July 2022
I truly apologize on the behalf of Regency Inn that we did not meet your expectations;Our management team is working daily to better guests accommodations and amenities,We will also be updating our website in the coming of days,your review is greatly appreciated Anthony W.

8/10 Good

Solomon

Stayed 1 night in Jul 2022
Response from A.Wilson on 17 July 2022
Thank you for your feedback sir,we are working daily to create better ways to accommodate our guests to make sure their stays are an enjoyable and relaxing experience;Your review is greatly appreciated, Anthony W.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay! The staff was friendly and very helpful. They always greeted me by name and with smile.
Stayed 4 nights in Jun 2022
Response from Regency Inn on 3 July 2022
Thank you so much for your feedback and your business!! Glad that you enjoyed your staying. God bless

8/10 Good

Loretta

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Regency Inn on 27 June 2022
Thank you for your feedback and your business!! God bless!!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip June 2022
Had one issue that was easily fixed. The staff went above and beyond to fix it. Got free food because of our inconvenience, which was really nice. Got a suite for the price of a standard room.
Stayed 1 night in Jun 2022
Response from A.Wilson on 19 June 2022
Hospitality is our business,it is truly what I signed up for,bringing joy and smiles;Thank you for being our guest and understanding this transition with compromise,sincerely A.Wilson

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Needs an outlet near the nightstand to charge electronics.
Stayed 1 night in Jun 2022
Response from Regency Inn on 9 June 2022
Thank you for your business and your feedback!!

6/10 Okay

Patrick

Not so happy
I was charged 15 dollars from my deposit for sleeping in a little late.
Stayed 1 night in May 2022
Response from Regency Inn on 10 June 2022
So sorry to hear your concern, but Hotel policy 11am is a check out time 12pm will be our later late time to check out, once you pass 12pm we should charge the whole day charge, but we only charge you $15 for late check out. Thank you for your business and your feedback!!

2/10 Terrible

Najarian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bed bugs.. My girl an i had 6 or 7 bites a piece on us after 3 days.. They hold your money for 14 days but tell you 5 to 7 buiness days..front desy staff have attitudes.. Just tragic
Stayed 3 nights in May 2022
Response from Regency Inn on 16 May 2022
Your money is hold for only 5 to 7 business day from your bank not the Hotel. You just checked out not even 14 days yet, No complaint wen you checked out about the issue. Thank you for your business...

4/10 Poor

Jerrica

Disliked: Cleanliness, staff & service, room comfort
This is the second hotel on top of Oreo that stated something about a deposit. There's nowhere in the contract that says anything about a deposit. The area in amount of money that I paid for this room I could have booked a room at a casino. They tried to charge a $10 early check-in fee so I left came back and my room was still not ready. Cover that I still will not receive my deposit money back until next week.
Stayed 1 night in May 2022
Response from Regency Inn on 14 May 2022
So sorry to hear your concern, check in time for Reservation is 3pm, if your trying to check in early that is why we charge a early check in fee, Room Deposit in in our portfolio under fee $50 Room Deposit will be collect at the property upon arrival. We void the Authorization the day of your depart but your bank will have to put your money back into your card according bank policy. Hope these will help you understand the property policy..

2/10 Terrible

Joanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My non smoking room was filled the smell of marijiana.
Stayed 1 night in Mar 2022
Response from Regency Inn on 30 Mar 2022
Thank you for your feedback!

10/10 Excellent

Bobbi

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I wish there would have been activities inside hotel but good place
Stayed 2 nights in Mar 2022
Response from Regency Inn on 21 Mar 2022
Thank you for your feedback and also your business!! Maybe one day..

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncle Lonzo
Very pleasant for a last minute stay for me I enjoyed the rase of checking in & out.
Stayed 1 night in Mar 2022
Response from Regency Inn on 21 Mar 2022
Thank you so much for your feedback and your business!! Glad that you enjoyed your staying.

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sub-par
It was a spacious room, but sup-par in every other way. Our “non-smoking” room was super-smoky… I’m not sure if that’s what set off my allergies, or if it was the lack of cleanliness. There was a dead bug and some type of wrapper (not ours) between the bed and night stand. Wayyyy over priced for its condition.
Stayed 1 night in Mar 2022
Response from Regency Inn on 14 Mar 2022
THANK YOU FOR YOUR FEEDBACK! IT WILL GIVE ME IDEAS TO SOLVE AND TAKE CARE OF PROBLEM.

2/10 Terrible

Sid

Stayed 1 night in Mar 2022

10/10 Excellent

Karen

Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unclean... Room had everything you needed, but hasn't been updated since the 80's. Not to mention the insects... Sorry I stayed but will not be back...
Stayed 1 night in Feb 2022
Response from Regency Inn on 27 Feb 2022
THANK YOU FOR YOUR BUSINESS!

10/10 Excellent

Mia

Stayed 1 night in Feb 2022
Response from Regency Inn on 14 Feb 2022
Thank you Mia for your feedback and your business! Glad that you enjoying your staying.

2/10 Terrible

Loel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad bad bad
Small in the extreme. Bath so small could hardly sit on toilet with door closed. Overall appearance was unclean. Would never ever stay there at any price.
Stayed 1 night in Feb 2022
Response from Regency Inn on 14 Feb 2022
Not really sure what room you were in, because your name was not even in my list of Reservation, so please let me know what room you were in so I can take care of the problem for your satisfaction next time. Thank you for your business..

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Our stay was quite nice the room was clean with fresh sheets on the bed. The bed was really comfy and we slept very well. Check in was no hassle at all and check out was a breeze. The owner was very nice and supportive of the lady working at check in because he had to go explain something to her she didn't know how to do. I thought it was kind of him to be so good to her.
Stayed 1 night in Jan 2022
Response from Regency Inn on 3 Feb 2022
Thank you for your business and your feedback! Glad that you enjoyed your staying with us. God bless

8/10 Good

Simpson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Regency Inn on 21 Dec 2021
Thank you for the Feedback! thank you so much for your business. Have a safe and a wonderful Holiday. God blessed!!

2/10 Terrible

Sicredro

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Regency Inn on 15 Dec 2021
Manager checked it was just black furry from the comforter. Thank you and have a Happy Holiday!!

8/10 Good

antonio

Business traveller
Liked: Staff & service, room comfort
Decent hotel
Stayed 1 night in Nov 2021
Response from Regency Inn on 1 Dec 2021
Thank you for the 8, appreciate your business! Have a good Day, and Happy Holiday..

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Regency Inn on 18 Oct 2021
Thank you so much for your feedback! and your business. Glad that you enjoying your staying, and give my Hotel a 10

2/10 Terrible

Tanjanika

Travelled with family
Suite… no suite
I reserved a suite on hotel.com and when I got to the hotel…. The lady said they were out of suite so she had to give another room but it was not a suite… just a regular room…. It wasn’t worth $150 but we were out of town and needed a place to rest….
Stayed 1 night in Sep 2021
Response from Regency Inn on 25 Sept 2021
So sorry for the problem, but this issue it was the Reservation over booked the Room not my property, I apologize for the problem.

4/10 Poor

Hyacinth

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures don’t always show what you receive
The photos online show a very different hotel than what we arrived to. These pictures must have been taken 20 years ago. The pool wasn’t open. The indoor pool area that you walked through to get to your room did not have air conditioning with a constant temperature of 90 degrees. The shower drain was clogged so badly we had to change rooms. The staff was very nice but can only do so much with what they have. It was a stressful time as we had evacuated for hurricane Ida and arriving to this did not make things easier.
Stayed 4 nights in Aug 2021
Response from Regency Inn on 25 Sept 2021
Thank you for your feedback, and your business!