Exterior
Check availability

Reviews of The Gran Resort Elegante Shirahama

3 out of 5
The Gran Resort Elegante Shirahama
1813-8 Nishimuro-gun, Shirahama, Wakayama Prefecture

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 84 reviews" "
Rating 8 - Good. 30 out of 84 reviews" "
Rating 6 - Okay. 10 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Akemi

Stayed 3 nights in Jan 2024

2/10 Terrible

Masazumi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very very bad service
There are no place to eat in the hotel also no restaurant in walking distance. Service was very poor. I have to call taxi myself. they dont call taxi for you. Hotel.com should take off this hotel from list. Hoitel itself are nice and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

SUET YAN

Stayed 1 night in Sep 2023

4/10 Poor

Graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Great views but depressing
There are onky 2 good things about this hotel, thr view, and that it's located opposite a good resort where we spent our time. The hotel felt vacant and while thr lobby was moderately impressive our room was dated with damaged fixures and had clearly been used by a smoker before us despite being assured it was non smoking. When we told the hotel staff they offered us a deoderizing spray and nothing more. The beds were hard and uncomfortable. We had a lovely balcony but no chairs to sit on. Asking abiut breakfast they told us that no spaces were available despite the hotel appearing absolutely vacant. Perhaps thr most insulting was asking to use the pool to be told it would cost approx 10 USD for an area that was substandard and no cover from thr sun. Ultimately very disappointing and not worthy of its rating
Stayed 3 nights in Aug 2023

8/10 Good

Finbar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic experience and price and I recommend. Only caveat: A bit of a tiring walk up the hill each time from the beach or hot spring.
Stayed 3 nights in Aug 2023

8/10 Good

Renato

Travelled with partner
Liked: Amenities, property conditions & facilities
Large and comfortable room, but we were not allowed to control the air conditioner.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with great onsen n breakfast
Wonderful stay. It wasn’t crowded when we stayed so it was quiet and peaceful. Great service. The breakfast buffet has sufficient variety and were delicious. The onsen is big with 3-4 pools including one outdoors. The quad room with 2 beds and 2 futons was a comfortable size. U You get to choose your own Yukata and drinks from the lobby.
Breakfast buffet
Stayed 1 night in Dec 2022
Response from GRE Shirahama on 31 Dec 2022
Thank you very much for staying at The Gran Resort Elegante Shirahama from amongst many hotels.We would also like to thank you again for your review and high rating.We are glad that you enjoyed your stay at our hotel.We hope you will choose our hotel again next time.

10/10 Excellent

Junshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗です
Stayed 1 night in May 2024

6/10 Okay

のぶゆき

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
虫、カビをきれいにして欲しかったです
Stayed 1 night in May 2024

10/10 Excellent

katsushi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用したいと思いました。
Stayed 2 nights in Apr 2024

10/10 Excellent

Noriyoshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルスタッフがフレンドリーでとても快適です
Stayed 1 night in Apr 2024

10/10 Excellent

Masami

Liked: Cleanliness, staff & service, property conditions & facilities
アメニティはセルフでしたが充実しており、近隣にも美味しい料理屋さんがあり（徒歩圏内にも）ました。
Stayed 1 night in Mar 2024

10/10 Excellent

まさとし

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段が良心的だったので宿泊しました。 朝食も品数が多く満足です。スタッフの方は 外国の方が多いですが、きちんとした対応を して下さいました。施設もリニューアルされ ており、清潔で問題ありません。 今度はプールに入れる夏に伺いたいです。
Stayed 1 night in Mar 2024

6/10 Okay

Yukie

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

?

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。 また、泊まりまいです。
Stayed 1 night in Mar 2024

8/10 Good

さゆり

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった点は、娘の誕生日ケーキを予約できたこと。景色が最高だったこと。部屋が広かったこと。ゆったりと本を読めるハンモックやYogiboがあったとこ。 悪かった点は、暖房が効きすぎてたこと。
Stayed 1 night in Mar 2024

8/10 Good

daisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂がよかった！
Stayed 1 night in Mar 2024

10/10 Excellent

S aori

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

daisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すごくよかったです‼️
Stayed 1 night in Mar 2024

10/10 Excellent

U WAI, Macao

Stayed 1 night in Mar 2024

8/10 Good

アリサ

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

かずや

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ごはんがあまりおいしくなかった
Stayed 1 night in Feb 2024

10/10 Excellent

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大変満足です。 次回も利用したいと思いました。
Stayed 1 night in Feb 2024

8/10 Good

??

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

MEIHUI, Oakdale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are facing the Pacific, the famous white sand beach and the public beach hot spring, very convenient. There are five hot spring tubs in the hotel, very relaxing to enjoy the hot springs inside the hotel. The only complaint is the room is so hot, we sweated even without the quilt. Anyway it is a nice hotel and friendly for families with young kids.
Stayed 2 nights in Nov 2023

8/10 Good

のりこ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族(子供3人)で宿泊させてもらいました。 和洋室だったので子供たちもベッドから落ちる心配もなく寝れましたし、景色もよかった。温泉も良かったし、浴場には子供用の椅子や脱衣場にはベビーベッドなどもあり、助かりました。一階フロントの奥の方には少し子供が遊べるようなところもあり、子連れに優しいホテルだと感じました。施設は少し古めですがトータルで大満足です。ありがとうございました。
Stayed 2 nights in Nov 2023

8/10 Good

りょうこ

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Jesper

Stayed 1 night in Nov 2023

10/10 Excellent

HARUMI, Suzuka city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mari

Stayed 1 night in Oct 2023

8/10 Good

RISA

Travelled with family and small children
Liked: Staff & service, amenities
夕食にもビュッフェのコースがあるとよかった。
Stayed 2 nights in Oct 2023

10/10 Excellent

MUNENORI

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

JIAYI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
位置方便，地方清潔，工作人員有禮
Stayed 2 nights in Oct 2023

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

MITSUKO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
窓が上手く開かないハプニングがあったのですが、良いお部屋に変更して頂きました。 花火も綺麗に見えて良かったです。 ロケーションは最高で、朝食も多彩で美味しかったです。
Stayed 2 nights in Oct 2023

8/10 Good

SZE MUI MAGIL

Travelled with family
Stayed 1 night in Oct 2023

8/10 Good

Tomomi

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

こういち

Stayed 1 night in Sep 2023

6/10 Okay

Ling

よかったです
Stayed 1 night in Sep 2023

10/10 Excellent

Keiko

Stayed 1 night in Aug 2023

8/10 Good

ノリオ

Stayed 3 nights in Aug 2023

10/10 Excellent

?????

Stayed 3 nights in Aug 2023

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

あきこ

Liked: Cleanliness, property conditions & facilities
朝ごはんがとても良かった
Stayed 2 nights in Jul 2023

10/10 Excellent

ひろえ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Suk Ha Shelsia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

PO-YI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023