Shimo-takino Hotels, Kato

"Very clean hotel and stuff was very helpful"

"I have stayed at this hotel brand multiple times in Japan, and everything was fine until this parking guy. He was the rudest person I have ever met here. He kept a straight face the whole time and barked orders like an ICE agent: “Hey! Get the luggage out! Hey!! You need to drive your car in the garage yourself! Now!” This man lacks the most basic respect for guests. The stay itself would have been a 4.5 star rating without him. Avoid if you value polite service."

"The hotel was conveniently right next to the train station and within walking distance to shops and restaurants. Our hotel staff was pleasant and happy to help answer any questions. Out room was ready early and had a nice view. It was clean and one of the more spacious places we stayed at while in Japan"

"We stayed in Room 杉 on with a private open-air bath on April 15, and this was our second time visiting this property—our last stay was about 8 years ago. It was such a joy to return. The room was spacious, spotless, and very comfortable. Both meals were absolutely delicious, with the clams being a definite highlight! We also noticed some thoughtful upgrades since our last visit, like the addition of remote-controlled lighting and TV, as well as extra blinds around the private bath area for added privacy. The staff were incredibly warm and welcoming throughout our stay. We arrived on a rainy day, and they kindly arranged to pick us up near the bus station, which we really appreciated. It was also a lovely touch that they offer complimentary drinks and snacks in the lobby. On top of that, we received a gift card with our booking, which we enjoyed using at the gift shop. Overall, it was a wonderful experience, and we would highly recommend this hotel. We’re already looking forward to hopefully returning again in the near future."

"I absolutely loved the traditional Japanese room with the private outdoor bath. While it can only fit one person it’s so relaxing to be out there amongst the bamboo hillside. The hotel staff here really go above and beyond helping you with baggage, shuttle to the train station, explaining, and giving restaurant recommendations. The dinner unfortunately was full as I booked somewhat last minute. Some of the town restaurants closed up a little early on Saturday but the recommended izakaya was terrific. I didn’t need most of the amenities but everything was provided including some tea, coffee, and a kettle that I wanted first thing in the morning. Just wish I stayed longer to experience more of the town and the onsens."

"Best customer service and wonderful property !!"

"Traditional Breakfast was delicious. Rooms are clean and spacious. Massage chairs are a nice touch—very relaxing and a quiet environment."

"Delicious buffet breakfast with both Japanese & Western options. Onsen was fantastic. Room was small but enough for the two of us and our luggage. Staff were very helpful. Luggage storage available after checkout - definitely recommend this hotel! "

"Our room 806 had a strong sewage smell. Coming from the bathroom. We advised the staff and all they did was to put a refreshener and that did not last.The smell persisted. The bed linen did not fit the mattress, so the sheets would not stay on the mattress. Breakfast average, coffee was good."