Shelter Island Holidays from AU$3,193

Staff was kind and polite. Location was great. Comfortable beds and pillows. Housekeeping kept up nicely. Rated low cause we stayed 4 nights and only hot water for 2 of those nights.

I love this neighborhood

Very convenient and within walking distant.

I was in 4 rooms before I could unpack. Room 1 on 5th floor-beds were messed up, like someone had napped on them; Room 2 on 2nd floor-water in sink didn't work; Room 3 (actually same room as #1) back to 5th floor-phone was not connected and there was no phone cord. Room 4 on 14th floor. Room was fine. Had early checkin and didn't get settled in a room until almost 4. The front desk was great, but clearly the services leave something to be desired. Did not have 2nd luggage racks when they were needed. Also got no break on the cost, even though it was really inconvenient trying to check in and find a room that was actually ready to check into. Never had any experience like this with any hotel anywhere. The location is great though and Gatsby's Landing, the restaurant next door is wonderful.

Second time we’ve stayed at Hilton Club at 5th and won’t be the last. Amazing clean, spacious and airy rooms. Staff are so helpful and friendly. Honestly without a doubt the best NYC hotel. Thank you and see you next year