Land view from property

Reviews of OYO Hotel Shelby MT Hwy 2 & I-15

2 out of 5
OYO Hotel Shelby MT Hwy 2 & I-15
1200 US Highway 2, Shelby, MT

Reviews

7.4

Good

Rating 10 - Excellent. 196 out of 696 reviews" "
Rating 8 - Good. 233 out of 696 reviews" "
Rating 6 - Okay. 148 out of 696 reviews" "
Rating 4 - Poor. 72 out of 696 reviews" "
Rating 2 - Terrible. 47 out of 696 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy, Edmonton

Stayed 1 night in May 2024

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate rooms, right off the road, reserved it thru Expedia so great price.
Stayed 1 night in May 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service
We enjoy stopping here on our way south and again on our way north. Great easy to access location.
Stayed 1 night in May 2024

6/10 Okay

Wendy

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
Rooms were clean and modern. Outside and lobby smells of pot and is run down.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night here but it was clean and safe. Would definitely stay again.
Stayed 1 night in Apr 2024

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People were so nice and friendly here. Wish rooms had some carpeting but overall was very clean and comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Bob

Liked: Staff & service
Disliked: Cleanliness, amenities
While walking barefoot I could feel that the floor was dirty as if there was a fine loose dirt under foot
Stayed 1 night in Apr 2024

2/10 Terrible

Lloyd

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible noisy. Occupants coming and going all night long. Wood construction, no noise mitigation, could hear showers, walking in rooms and hallways.
Stayed 1 night in Apr 2024

10/10 Excellent

Darlene, Allan, Sk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ammy on 6 May 2024
We appreciate your positive rating, Darlene! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Good

Brenda

Liked: Property conditions & facilities
Great for traveling through
Stayed 1 night in Apr 2024
Response from A on 8 May 2024
We appreciate your positive rating, Brenda! We take pride in providing our guests with a great experience. Regards, Tim

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property met our needs
Stayed 1 night in Mar 2024
Response from Ammy on 6 May 2024
Hi, David! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Amy, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has been updated. It was a decent stay for the price. No complaints.
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Glad to see that you have rated us positively, Amy! Do give us more chances to delight you in the future. Regards, Noah

6/10 Okay

August M, Fort Saskatchewan

Travelled with family
Liked: Staff & service
Disliked: Amenities
Very low grade property. Reviews do not give a accurate picture of this property
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Hi, August! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

8/10 Good

Doug

Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. Awsome staff.
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
We appreciate your positive rating, Timothy! We take pride in providing our guests with a great experience. Regards, Tim

4/10 Poor

Dusty

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I would learn to not book a non-refundable property on line. This place was terrible for dog urine smell. Most dog friendly hotels have been scrubbed with disinfectant - obviously not this one. A staff member told us that a large dog had been in the room for 13 days and the staff thought they had gotten rid of the smell. He admitted the room probably needed a deep cleaning. The door had to be pushed hard to close and latch. The shower control was either full hot or full cold and the employee admitted it needed new ‘O’ rings. I could not wake the night attendant at 7:30am for a room receipt and the employee said he wasn’t allowed in the office, the ‘lady’ would be in at 0800 hrs and would e-mail a receipt. Still waiting and can’t get hold of anyone at OYO Shelby on the phone. Bypass this place. I will sleep in my truck next time as this the worst motel I have ever stayed in and I have stayed in many during my working career.
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Apologies for the problems you had faced, Dusty! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Feb 2024
Response from Dewi on 20 May 2024
That is great to hear, Brenden ! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Marie

Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Hi, Marie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 Okay

douglas

Stayed 1 night in Feb 2024
Response from Barbara on 20 May 2024
Hi, Douglas! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 Good

Sharon, Thorsby

Stayed 1 night in Feb 2024
Response from Ammy on 8 May 2024
Hi, Sharon! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and rooms were spacious. I was above our expectations for a very affordable hotel.
Stayed 2 nights in Feb 2024
Response from Lisa on 5 May 2024
Hello, Tiffany! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa

8/10 Good

shawn

Business traveller
Liked: Staff & service
Disliked: Amenities
Close to Interstate - friendly - room was clean and updated. Good value for a quick stop while travelling
Stayed 1 night in Feb 2024
Response from Lisa on 5 May 2024
Hey, Shawn! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Lisa

10/10 Excellent

Sue

Travelled with partner
Staff very nice and helpful. Property was made with low quality material but it was very clean and tidy
Stayed 1 night in Feb 2024
Response from Lisa on 5 May 2024
Thank you for your review that that made our day. These feedback as yours are what keeps us going the extra mile in the future to do better. Regards, Lisa

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay at a great price.
Don't let the value pricing fool you. While updating is a work in progress, it's still exactly what we needed... Friendly & helpful staff, a clean comfortable room, a restful night's sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Linda, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with pets.
Stayed 1 night in Dec 2023
Response from Lisa on 5 May 2024
Heartfelt thanks for saying that, Linda! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa

8/10 Good

Erica

Travelled with partner
Liked: Property conditions & facilities
Room is clean. Beds are nice and comfortable.
Stayed 1 night in Jan 2024
Response from Ammy on 6 May 2024
Thank you for your appreciation, Erica! We hope to give you a consistent service every time. Regards, Noah.

8/10 Good

Sharon, Thorsby

Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I throughly enjoyed my stay at the OYO. I was working nights for my assignment and was never woken up during the day, it’s quiet during the day. The hotel was very clean, the front desk staff wonderful, and I’ll be comparing every place I stay to the OYO.

10/10 Excellent

Rick

Stayed 1 night in Dec 2023
Response from Ammy on 4 May 2024
Hi, Rick! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from A on 4 May 2024
Hi, Harold! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Tracey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
It’s nice quiet and clean staff is nice and it’s pet friendly. Bed was comfy wifi worked well.
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Tracey! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great little hotel for an overnight stay! The manager was so lovely and really looked after us. Heaps of parking and close to anything you need. Room was lovely and warm and clean and we felt very safe. Really good value.
Stayed 1 night in Dec 2023
Response from A on 6 May 2024
Hi, Melissa! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

4/10 Poor

Maks

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ammy on 4 May 2024
Hi, Maks! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Zenith

Liked: Cleanliness, staff & service, property conditions & facilities
They had nice big rooms and took dogs.
Stayed 1 night in Dec 2023

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Noah on 9 Dec 2023
Hi, Lisa! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

10/10 Excellent

Bonita

Stayed 1 night in Aug 2023

4/10 Poor

June

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG, I think this is one of worst hotel. This hotel definitely needs to upgrade and renovate. Carpet in the hallway is old and dirty. No elevator in the hotel. No hair dryer and coffee maker in the hotel room. If you want a cup of coffee or tea, you need to go down to the hotel lobby. I will not stay in this hotel again.

6/10 Okay

Richard, Libby

Liked: Cleanliness, staff & service, property conditions & facilities
This used to be the Cross Roads Inn. They had a limited breakfast but it was ok milk, cereal, bagels, muffins, jelly, butter and cream cheese. Now it’s just coffee and tea bags
Stayed 1 night in Oct 2023

10/10 Excellent

Tad

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet stay for me and my pooch.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

8/10 Good

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Our stay was good. The staff was friendly and very helpful. The laminate floors really boost the cleanliness of the rooms, but it does amplify the noise of the footsteps from the second floor rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel except for the occasional train noise from across the highway.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Reta

Stayed 1 night in Oct 2023
Response from Eva on 13 Oct 2023
Loved to hear this, Reta! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

6/10 Okay

Paul

Travelled with family
Slept well
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Thank you for the wonderful comment, Paul! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service
On the highway
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Gerald! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

6/10 Okay

Kenneth, Dundas

Stayed 1 night in Sep 2023

10/10 Excellent

Charles M

Travelled with family
Liked: Staff & service, room comfort
Nice staff. Comfortable, updated rooms, and quiet despite being next to train and highway. Needs a better clean and a little more update of hotel lobby.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Charles! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

8/10 Good

Jim

Travelled with partner
Liked: Staff & service
Extremely noisy neighbours beside us and ones above that made alot of npise walking around.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Delighted to hear your words of praise, Jim! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva