All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property has been updated. It was a decent stay for the price. No complaints.
Amy
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Glad to see that you have rated us positively, Amy! Do give us more chances to delight you in the future. Regards, Noah
6/10 Okay
August M, Fort Saskatchewan
Travelled with family
31 Mar 2024
Liked: Staff & service
Disliked: Amenities
Very low grade property. Reviews do not give a accurate picture of this property
August M
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Hi, August! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
I wish I would learn to not book a non-refundable property on line. This place was terrible for dog urine smell. Most dog friendly hotels have been scrubbed with disinfectant - obviously not this one. A staff member told us that a large dog had been in the room for 13 days and the staff thought they had gotten rid of the smell. He admitted the room probably needed a deep cleaning.
The door had to be pushed hard to close and latch.
The shower control was either full hot or full cold and the employee admitted it needed new ‘O’ rings.
I could not wake the night attendant at 7:30am for a room receipt and the employee said he wasn’t allowed in the office, the ‘lady’ would be in at 0800 hrs and would e-mail a receipt. Still waiting and can’t get hold of anyone at OYO Shelby on the phone.
Bypass this place. I will sleep in my truck next time as this the worst motel I have ever stayed in and I have stayed in many during my working career.
Dusty
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Apologies for the problems you had faced, Dusty! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
That is great to hear, Brenden ! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi
8/10 Good
Marie
2 Mar 2024
Marie
Stayed 1 night in Mar 2024
Response from Ammy on 8 May 2024
Hi, Marie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
6/10 Okay
douglas
1 Mar 2024
douglas
Stayed 1 night in Feb 2024
Response from Barbara on 20 May 2024
Hi, Douglas! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
8/10 Good
Sharon, Thorsby
26 Feb 2024
Sharon
Stayed 1 night in Feb 2024
Response from Ammy on 8 May 2024
Hi, Sharon! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
This hotel was clean and rooms were spacious. I was above our expectations for a very affordable hotel.
Tiffany
Stayed 2 nights in Feb 2024
Response from Lisa on 5 May 2024
Hello, Tiffany! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa
8/10 Good
shawn
Business traveller
13 Feb 2024
Liked: Staff & service
Disliked: Amenities
Close to Interstate - friendly - room was clean and updated. Good value for a quick stop while travelling
shawn
Stayed 1 night in Feb 2024
Response from Lisa on 5 May 2024
Hey, Shawn! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Lisa
10/10 Excellent
Sue
Travelled with partner
4 Feb 2024
Staff very nice and helpful. Property was made with low quality material but it was very clean and tidy
Sue
Stayed 1 night in Feb 2024
Response from Lisa on 5 May 2024
Thank you for your review that that made our day. These feedback as yours are what keeps us going the extra mile in the future to do better. Regards, Lisa
10/10 Excellent
Leslie
Travelled with family
27 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Great stay at a great price.
Don't let the value pricing fool you. While updating is a work in progress, it's still exactly what we needed... Friendly & helpful staff, a clean comfortable room, a restful night's sleep.
Heartfelt thanks for saying that, Linda! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa
8/10 Good
Erica
Travelled with partner
7 Jan 2024
Liked: Property conditions & facilities
Room is clean. Beds are nice and comfortable.
Erica
Stayed 1 night in Jan 2024
Response from Ammy on 6 May 2024
Thank you for your appreciation, Erica! We hope to give you a consistent service every time. Regards, Noah.
I throughly enjoyed my stay at the OYO. I was working nights for my assignment and was never woken up during the day, it’s quiet during the day. The hotel was very clean, the front desk staff wonderful, and I’ll be comparing every place I stay to the OYO.
Samantha
10/10 Excellent
Rick
29 Dec 2023
Rick
Stayed 1 night in Dec 2023
Response from Ammy on 4 May 2024
Hi, Rick! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
8/10 Good
Harold
Travelled with family
18 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Harold
Stayed 1 night in Dec 2023
Response from A on 4 May 2024
Hi, Harold! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
8/10 Good
Tracey
Travelled with family, Travelled with pets
16 Dec 2023
Liked: Cleanliness, staff & service
It’s nice quiet and clean staff is nice and it’s pet friendly. Bed was comfy wifi worked well.
Tracey
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Tracey! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.
This was a great little hotel for an overnight stay! The manager was so lovely and really looked after us. Heaps of parking and close to anything you need. Room was lovely and warm and clean and we felt very safe. Really good value.
Melissa
Stayed 1 night in Dec 2023
Response from A on 6 May 2024
Hi, Melissa! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.
Hi, Maks! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
OMG, I think this is one of worst hotel. This hotel definitely needs to upgrade and renovate. Carpet in the hallway is old and dirty. No elevator in the hotel. No hair dryer and coffee maker in the hotel room. If you want a cup of coffee or tea, you need to go down to the hotel lobby. I will not stay in this hotel again.
This used to be the Cross Roads Inn. They had a limited breakfast but it was ok milk, cereal, bagels, muffins, jelly, butter and cream cheese.
Now it’s just coffee and tea bags
Our stay was good. The staff was friendly and very helpful. The laminate floors really boost the cleanliness of the rooms, but it does amplify the noise of the footsteps from the second floor rooms.
Loved to hear this, Reta! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva
6/10 Okay
Paul
Travelled with family
29 Sept 2023
Slept well
Paul
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Thank you for the wonderful comment, Paul! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva
6/10 Okay
Gerald
Travelled with family
25 Sept 2023
Liked: Cleanliness, staff & service
On the highway
Gerald
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Gerald! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva
6/10 Okay
Kenneth, Dundas
25 Sept 2023
Kenneth
Stayed 1 night in Sep 2023
10/10 Excellent
Charles M
Travelled with family
22 Sept 2023
Liked: Staff & service, room comfort
Nice staff. Comfortable, updated rooms, and quiet despite being next to train and highway. Needs a better clean and a little more update of hotel lobby.
Charles M
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Charles! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva
8/10 Good
Jim
Travelled with partner
22 Sept 2023
Liked: Staff & service
Extremely noisy neighbours beside us and ones above that made alot of npise walking around.
Jim
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Delighted to hear your words of praise, Jim! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva