Find a Great Motel Shasta Cascade

"Breakfast was great! "

"I really liked my room and the staff was super helpful. Breakfast was good, generous, and the atmosphere in the dining room was warm and lively. If I am in Redding, this is where I will stay."

"Overall it was a great stay. However, I think the staff could use some training in customer service. I pre-paid the breakfast for both days I was there. I double checked with the front desk that breakfast was pre-paid, and they said yes. At breakfast, I got a bill for the food, and they said the charge would be removed from my bill. But then a couple weeks later I saw the charge for breakfast for both days on my credit card. I called the hotel and the first thing the person answering asked was could I wait on hold. That was fine. Then when I got off hold, I explained the issue to the person, and she said she couldn't help me - only the manager could help me but the manager was away - could I call back in 30 minutes? I think she could leave a message for the manager but ok. I called back in 30 minutes, and the person at the desk asked if I could go on hold. Then when I got off hold I asked if I could speak to the manager. She transferred me to his number, but he did not pick up - I left a voicemail. Then I got impatient and called for a third time. The person at the desk asked if I could go on hold. I said no - could you please find the manager so I can get a refund? She found him and I talked to him and then he took care of the issue right away. I don't know why I had to call three times to take care of it :("

"Staff. Laundry facilities "

"Was a great last minute pitstop on a long journey. The property could use some updating but it was clean and the staff was excellent. Onsite bar/restaurant that made it easy to drop our stuff and go grab something. "

"Halls and elevators smelled like old booze and mildew"

"Great place to stay. "

"The grounds are beautiful and kept up very nicely. We had a view to the river but the room we stayed in was felt dark and dated. We had a tiny spider in the bed and called the front desk to let them know. They said river spiders are common being so close to the river. We could have brought it him in on us but I don't know. They came and sprayed around the bed since there were no other rooms available. The employees were very nice. "

"Parking was good. Breakfast was good. No yogurt in the machine and the eggs were kind of watery/soft, maybe not cooked long enough."