Sharp Reef Hotels, Pensacola

"Our stay had two issues, of which one was resolved by the hotel staff, and the second was left unresolved for the duration of our visit. First, we booked three identical rooms through Expedia, all of which were to be pool-side rooms with 2 queen beds. When we were checking in, the hotel claimed we had booked two pool side rooms and one standard room. After we were checked in, I pulled up the prepaid reservation and pointed out to the staff the discrepancy. The hotel staff resolved this issue with a $50 gift card of my choice. The second issue was the hot tub. I am a chronically disabled vet with herniated discs in my back. I knew the waves at the beach would introduce extra discomfort, so we specifically selected the hotel because it had the hot tub. The first night the hot tub started warm, but began cooling while we were in it around 9PM. The next morning the pool and hot tub were the same low temp and my wife reported the issue with the hot tub to the front desk staff. The staff informed her that the hot tub had just been repaired and would take several hours to heat up (which was understandable for that volume of water). Around lunch time, we checked to see if it were any warmer, and it was still the same cold temp. We were told that maintenance had just replaced a part about 20 minutes ago and again told it would take several hours for the temp to rise. We checked again at night and were told a contractor was coming. It was still cold the following morning at checkout."

"Terrible property. I have to figure out how to get a refund. We did not even stay. There were boogers on the wall. The shower drain was off and full of hair. Paint peeling off walls, curtains half off. And a very moldy bathroom. We were next to elevators. With cement floors and luggage rolling …. it was so noisy. The gal at the desk was awesome though. Luckily we were able to book elsewhere. "

"Better than Marriot or Hilton at a fraction of the cost."

"Clean room, nice location, good coffee, and pleasant staff. "

"Room has just enough space for necessities. There are no closets or dressers, so be prepared for that. The property is two separate buildings and the breakfast area is only in one. You may have to change buildings to go eat. It wasn't a problem for me, but I figure it's something to mention. The location was great. It was easy to get to everywhere we wanted to go. If you come in at night, the road to get there is hard to notice, but it is indeed there 😊 Overall the hotel has it's ups and downs, but it is only a matter of preference. "

"We loved the room it had a partial ocean viewing and a view of the strip"

"Nice room very clean I expected hot breakfast but didn’t have any only boiled eggs "

"The facility from the outside, didn’t look all that appealing, neither did the lobby. Everything was clean though, the lobby, bathroom in the lobby, rooms, beds, bathroom, shower, etc. The TV worked good, the fridge worked, all that good stuff. The beach area is kinda tiny, there’s a lot of rocks, and for some reason there are bricks in the sand, it was still enjoyable though. We didn’t try out the restaurant, but the tiki bar was absolutely fantastic. There are plenty of restaurants, and other things to do around the area as well. Definitely wouldn’t mind going back here. "

"This was out third stay and this location does not disappoint. The beach is great and not overly crowded. The hotel has everything you need. You could spend your entire time here and never have to leave."