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Reviews of Kiki Shiretoko Natural Resort

3.5 out of 5
Kiki Shiretoko Natural Resort
192 Utorokagawa, Shari, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 135 reviews" "
Rating 8 - Good. 48 out of 135 reviews" "
Rating 6 - Okay. 10 out of 135 reviews" "
Rating 4 - Poor. 6 out of 135 reviews" "
Rating 2 - Terrible. 1 out of 135 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gabriela, Rockaway Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location for people who like hiking. Excellent breakfast and dinner. Big variety of different type of food. Fantastic staff!
Stayed 3 nights in Aug 2023

8/10 Good

MIN FERN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural Twin room is spacious. Onsen and restaurant food are good. Like the amenities provided. Only thing is no room service - they only changed towels and trash bag need to place at the door yourself.
Stayed 2 nights in Aug 2023

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel with big rooms and space to dit and read comfortably in the room. Excellent dinner buffet with many options. Breakfast was also incredible. Staff is super friendly and nice. This hotel is deserving more than 5 stars
Stayed 1 night in May 2023

10/10 Excellent

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen and great kids play room. Very family friendly hotel - incl restaurant
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Stay away from this property. The Shiretoko Dai ichi is the better choice
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Improvement needed
A hotel with nice interiors but very poor service. KiKi takes in guests from all over the world but their staffs speak mainly Japanese. We were caught in the Japan Typhoon Hagibis. It was difficult to communicate our request to help us with a ANA airlines help number and when he finally understood us, this male relationship guy told us we have to do in ourselves. Another request to help call another hotel is also turn down. This time round, we were told no outside call. We have never encounter such service anywhere in japan. Our best experience in KiKi are with the daily housekeeping ladies and their breakfast staffs. Kiki, your international guests need more than a clean nice hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities! The whole place is spotlessly clean and staff are lovely. Breakfast buffet had a wide range of food and everything we tried was good.
Stayed 2 nights in Sep 2019

4/10 Poor

MF

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No idea why we are being asked to bring our own luggage to our room while other customers has staffs’ help! Also disappointed to dining and onsen facilities.
Stayed 2 nights in Jul 2019

10/10 Excellent

Sherrie, Hawaii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and the location was very good, too. We stayed two nights there, however, we could have only Japanese style Tatami room (West Building),and the room was kind of old. That was the only disappointment. The hot spring bath was good and the breakfast was good, too. You have to go this hotel by taxi or by car.
Stayed 2 nights in Jun 2019

10/10 Excellent

CT, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean. It was safe to keep my valuable belongs around the room
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the facilities and the view is very good. We enjoy the stay and the dinner buffet is good quality.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and have a high quality dinner buffet and breakfast.
Stayed 1 night in Mar 2019

10/10 Excellent

Krystelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service, delicious buffet dinner, amazing view of drift ice.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Very nice staff, rooms are comfortable, beautiful view from our room.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not too far of a drive to the Shiretoko National Park
Stayed 1 night in Oct 2018

6/10 Okay

Seyed Ali

OK hotel, room stunk of restaurant grilled food
Initially very excited about location, and layout of hotel. Decent buffet. Our room 267 if memory serves me right overlooked the main exhaust vent of the restaurant grill and our room stank of grilled food as a result. We did tell the reception staff, and they promised to de-odourise the room, but either they forgot to do it, or it was useless endeavour.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Su, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service of hotel staff, various kind of food
Overall is exellent except onsen is not good and not clean
Stayed 1 night in Oct 2017

6/10 Okay

Chun Lam

Disliked: Room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Serene, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful onsen experience
Hotel rooms were clean and spacious. There was sufficient space to sleep at least 4 people though we only had 2. Hotel staff spoke minimal english which means you can't get much help if you have queries. Had wanted to get an english map of the surrounding areas of the hotel but the reception staff couldn't find one (we translated that request using google translate). There was a wide variety of food at the buffet dinner. Was quite impressed with the mini hotpot that you could select a variety of ingredients and soup base from. There was plenty of different onsen types to choose from at their public bath. Felt like a water theme park if you're new to the idea of public bath.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location to view sunset
The location of the hotel is very good. It is just located next to a very good spot for viewing sunset. We are very fortunate to meet a very good day and the sunset is spectacular. The dinner buffet is very good. After more than a week of cold veggies, we are so happy to find a hot pot on the table for each guest. We have very good hot food for two days.
Stayed 2 nights in May 2017

10/10 Excellent

Keigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんも、親切で食事も、美味しい。
Stayed 1 night in Aug 2023

10/10 Excellent

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

YUKI

Stayed 1 night in Aug 2023

10/10 Excellent

Bunzo

Stayed 1 night in Aug 2023

10/10 Excellent

YOSHIKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

hiroshi

Stayed 1 night in Jul 2023

8/10 Good

yun chuen

Stayed 1 night in Jun 2023

10/10 Excellent

TORU, Chibashi Hanamigawa-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

ゆみ

Travelled with partner
Liked: Cleanliness
スタッフの方の挨拶が朝から元気でとても気持ちがよく、写真も撮りますか？と声をかけてくださりとてもお心遣いが嬉しかったです！
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂とサウナが充実
和室に泊まりました。お風呂は温度別で広く快適でした。朝食無料でしたが、和食は充実しており、特にスイーツが美味しかったです。従業員の皆さんも親切で丁寧な対応でした。
Stayed 1 night in Jun 2023

10/10 Excellent

Yuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
知床の素敵なホテル
知床の滞在にあたって、こちらのホテルを利用しました。施設全体的にリフォームされているからか綺麗な印象で、気持ちよく過ごせました。受付のオペレーションと同線は改善の余地ありです、待ち時間が最小になるように配慮して欲しい。 ホテル室内も綺麗で広々とした良環境でした。食事はバイキングでしたが、どれも美味しい料理でこちらは大満足です。
Stayed 1 night in May 2023

10/10 Excellent

HITOE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロビーもレストランも部屋も、広々としていて、とてもくつろげました。おしゃれな雰囲気でリラックスできました。 温泉がとても広く、開放感がありました。 バイキングのメニューがとても豊富で感激しました。 色々な旅行者に対してちゃんとフィットする様になっているなぁと思いました。 また利用したいなぁと思いました。
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

kiyono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆様が電話対応、挨拶、案内全て丁寧で清々しく、気持ちがよかった。 ブュッフェの料理の品数が多く、好き嫌いがある人でも楽しめる。 リピートしたいです。
Stayed 2 nights in Aug 2022

8/10 Good

Yumi

Stayed 1 night in Aug 2022

10/10 Excellent

ATSUKO

Stayed 1 night in Jun 2022

10/10 Excellent

TSUNAYORI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てにおいてとても気持ち良く過ごせたホテルでした。 滞在中からまた泊まりたい、という言葉が出るほど。 食事も美味しく、地産地消をメニューに取り入れてあり、つい食べ過ぎてしまうほどでした。 館内を歩いていてもスタッフの方が声がけをしてくださったりして、とてもフレンドリー。 温泉も広く、ドライヤーも何種類か設置してあり好みのものが使えるなど工夫も素晴らしい。
Stayed 1 night in May 2022

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

YUKIKO

Stayed 1 night in May 2022

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

YUKARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Yoshinobu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの親切丁寧な対応
Stayed 1 night in Oct 2021

4/10 Poor

Rei

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
スタッフのあいさつや対応は丁寧でした。 バストイレが清掃済みのはずなのに、毛髪を発見してしまったこと。 隣の部屋の声が丸聞こえでした。
Stayed 1 night in Oct 2021

10/10 Excellent

Satoshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋からの景色がとても良いです。 料理は朝食夕食ともおしゃれでとても美味しいので、ついつい食べ過ぎてしまうくらいに満足でした。また利用したいです。
Stayed 3 nights in Oct 2021

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コロナ期間中でも安心な対応 大変な時期でも笑顔を忘れずに気持ちの良いホテルでした
Stayed 1 night in Sep 2021

10/10 Excellent

JOHJI

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021