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"There is no room when I check in, and I have to pay extra."

"We booked a lakeview room because it is close to where we need to go. Upon arriving the front desk told us they “upgraded” us to a lake view room, that of which we already booked. After we settled in our room, they called in and told us that they copied the wrong page in the passport. We need to goto the front desk and Hand them the passport again so they can verify info. The room itself. We booked a smoke free room but the room reeks of cigarette smell. Lakeview is nice but window is dirty...

"The hotel lobby was super tidy and clean, rooms are on above standard, another thing to mention is the special arrangement for my amendment of my journey, since because i have overbooked 1 night , the lady at the counter has sincerely arranged cancelation for the night and as well refunded to me. I felt she has carried an excellent of customer sevice and taking ownership to my trouble. A big thumbs up to her!"