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Reviews of Under Canvas Great Smoky Mountains

3 out of 5
Under Canvas Great Smoky Mountains
1015 Laurel Lick Road, Sevierville, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 101 out of 130 reviews" "
Rating 8 - Good. 19 out of 130 reviews" "
Rating 6 - Okay. 3 out of 130 reviews" "
Rating 4 - Poor. 3 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil H. on 30 Apr 2024
Dear Stephanie,Thank you for taking the time to leave us a review on Expedia. We are glad to know you enjoyed your stay at Under Canvas Great Smoky Mountains. We look forward to hosting you again and providing another memorable experience!

8/10 Good

THUY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and very nice.
Stayed 2 nights in Nov 2023
Response from Jacob Clarke on 30 Nov 2023
Hello Thuy,Thank you for taking the time to write us a review on Expedia. We are happy to hear that you enjoyed your experience with us.

10/10 Excellent

Xuchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jacob Clarke on 30 Nov 2023
Hello Xuchen,Thank you for writing us a review on Expedia. We are happy to hear that you enjoyed your experience with us.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jacob Clarke on 29 Oct 2023
Hello Catherine,Thank you for the 10 out of 10 rating. We are glad you enjoyed your stay.

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and the beds were amazing!!!!
Stayed 2 nights in Oct 2023
Response from Jacob Clarke on 29 Oct 2023
Hello Susan,Thank you for the great review. We are glad you enjoyed your experience and hope to see you again on your next trip to the Smoky Mountains.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was a great place for kids. Was very impressed with the games and fun they had planned for them. The tent was awesome. Love having a fire all night. It was a fun experience.
Stayed 1 night in Oct 2023
Response from Jacob Clarke on 29 Oct 2023
Hello,Thank you for writing us a great review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
The team was great . Food was fantastic
Stayed 1 night in Sep 2023
Response from Jacob Clarke on 29 Oct 2023
Hello Christine,Thank you for the feedback! We are happy to hear that you enjoyed your experience. Thank you for staying with us at Under Canvas in the Smoky Mountains.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here for our anniversary, it was peaceful and very eco-friendly which was very important to me. We really hope to visit the other locations around the US! We really liked all of the eco friendly products, but I really wish the same would be applied to the clothes they sell (they sell lululemon when they are not eco friendly when there are other US brands that are ir. Wolven).
Response from Jacob Clarke on 29 Oct 2023
Hello Ashley,Thank you for taking the time to write us a great review. We are happy to hear that you enjoyed your experience. Thank you for staying with us!

10/10 Excellent

Carla

Stayed 5 nights in Jul 2023

10/10 Excellent

Prerana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Under Canvas was an excellent glamping experience. The property is very well maintained and has all necessities. The interiors in the tents are well planned and made the stay comfortable and peaceful. The shared bathrooms were clean. Staff is sweet and friendly. I would definitely recommend to book this place without any hesitation.
Stayed 2 nights in Jun 2023
Response from Jacob Clarke on 7 July 2023
Hello Prerana, Thank you for taking the time to write us a review on Expedia. We are happy to hear that you enjoyed your experience with us. We hope to see you again on your next trip to the Smoky Mountains.

10/10 Excellent

Bethan

Stayed 1 night in Jul 2023

8/10 Good

Shan, Philadelphia

Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping under the stars
Staff, service and location were amazing
Stayed 3 nights in May 2023
Response from Jacob Clarke on 11 June 2023
Hello Jennifer, Thank you for taking the time to write us a review on Hotels.com. We are so happy to hear that you enjoyed your stay. We hope to see you again on your next trip to the Smoky Mountains.

10/10 Excellent

Aprill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Highly recommend.
Stayed 1 night in Apr 2023
Response from Phil General Manager, Under Canvas Smoky Mountains on 25 Apr 2023
Hi April. Thank you for taking the time to leave us a review on Expedia. I'm glad to know you enjoyed your stay, and we look forward to hosting you again!All the best,

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not a quiet experience in the woods
If you are looking for a quiet experience in the woods this is not the place to go. Screaming kids the whole time and staff riding around on loud ATV's constantly. The tents are VERY close together and you can hear everything. Loud as the city until quiet hours start at 10pm. Will never stay here again. Way over priced.
Stayed 1 night in Apr 2023
Response from Phil, General Manager on 25 Apr 2023
I'm sorry to hear that your experience did not meet your expectations. We value your feedback as it allows us to make the changes necessary to provide the best experience for our guests. Your feedback has been shared with the team and it will be addressed. All the best,

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most adorable place to relax and unwind. The food was incredible, and the tent was cozy. There is no wifi, which I was fine with. However, there was a family with two little children, and I could tell they were really struggling without entertainment for the kids.
Stayed 3 nights in Nov 2022
Response from Arielle, Assistant General Manager on 17 Nov 2022
Thank you Brittany for your incredible review! We are thrilled to hear you had an exceptional time with us. We all hope to see you again at Under Canvas. Thank you for choosing to have this experience with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Susan, Nashville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time during our trip. This was our first experience with Under Canvas and we loved everything about it! The location is beautiful, dining was wonderful, they are very dog friendly, and we loved the staff! We really enjoyed the ambiance at night...live music, a big open sky, and cozy campfires! We will definitely be back!
Stayed 1 night in Oct 2022
Response from Arielle, Assistant General Manager on 28 Oct 2022
Thank you Susan for your incredible feedback and for sharing your experience with us! We cannot wait to welcome you back to the Great Smoky Mountains. Thank you for choosing to have this experience with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Simplemente es una experiencia increíble e inolvidable!!!
Stayed 2 nights in Sep 2022
Response from Arielle, Assistant General Manager on 13 Sept 2022
Thank you Carlos! We are so happy to hear you had an incredible time! We hope to see you in the future. Thank you for choosing to have an adventure with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family and friends environment! Great staff on the property, felt like a small community of friends all weekend.
Stayed 2 nights in Sep 2022
Response from Arielle, Assistant General Manager on 13 Sept 2022
Thank you James for your amazing review! We are thrilled to hear you had a great time with us. We cannot wait to welcome you back in the near future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for pseudo-camping families.
We had a wonderful stay here with our family. Everything was very clean, activities were fun, and the staff was extremely friendly. I have to also mention that the food while expensive, was very delicious. We will be looking to stay here, or at another Under Canvas, soon.
Stayed 3 nights in Aug 2022
Response from Arielle, Assistant General Manager on 25 Aug 2022
Thank you Jay for your incredible words and review! We are so pleased to hear that you had an exceptional time with us. We cannot wait to welcome you back to Under Canvas. Thank you for choosing to have an experience with us at Under Canvas Great Smoky Mountains!

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff!
Stayed 1 night in Aug 2022
Response from Arielle, Assistant General Manager on 17 Aug 2022
Thank you Michel for your awesome review! We are pleased to hear you enjoyed our location and the staff. We cannot wait to welcome you back in the near future. Thank you for choosing to have an experience with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent and it was a pleasure working with them.
Stayed 1 night in Jul 2022
Response from Andy on 3 Aug 2022
We are so glad you enjoyed your stay, William! We cannot wait to welcome you back on your next visit!

8/10 Good

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very well maintained and everyone was very friendly. The breakfast was great. Loved the s’mores and bingo games in the evening. Only stayed one night
Stayed 1 night in Jul 2022
Response from Andy Chafe on 27 July 2022
Hello Mary, Thank you so much for your kind words. We can't wait to welcome you back on your next visit.

8/10 Good

Ramon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, good food and nice canvas tents. I suggest some kind of cooling device during the hot summer season.
Stayed 2 nights in Jun 2022
Response from Arielle, Assistant General Manager on 25 June 2022
Thank you Ramon for your honest feedback and review of your time with us. We are happy to hear you enjoyed your overall time with us. We cannot wait to welcome you back in the future, maybe when it is a little cooler out. Thank you for choosing to have an experience with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from UC Reservations on 19 May 2022
We are so happy you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Arielle, Assistant General Manager on 29 Nov 2021
Thank you Fernando for your amazing rating! We are thrilled you had an exceptional time with us. We cannot wait to welcome you back in the near future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

6/10 Okay

Grace

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our room was full of bugs even though we kept our tent zipped.
Stayed 1 night in Sep 2021
Response from Arielle, Assistant General Manager on 19 Sept 2021
Thank you Grace for sharing part of your experience with us. We will pass on your feedback to our team to see what we can do prevent this type of experience for future guests. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains.

2/10 Terrible

Chinmay

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They gave the most secluded tent, and upon requesting a change they said we don't have you can go somewhere else, it was long weekend and it was far from town, we reached there 8PM in the night and were left nowhere to go. The lights were not working the fire place in the tent had water filled couldn't light fire, it was facing the forest and was in the corner we were scared, spiders inside the tent. Worst experience ever.
Stayed 1 night in Sep 2021
Response from Arielle, Assistant General Manager on 12 Sept 2021
Thank you Chinmay for reaching out to us via your review. We have sent you an email to attempt to reach out to you in regards to your stay. We look forward to your contact. Thank you and we hope to speak with you soon.

10/10 Excellent

brett

Liked: Cleanliness, room comfort
Glamping done right.
It was my first time staying at an Under Canvas site (my girlfriend’s second), and it exceeded expectations. It was a wonderfully relaxing glamping experience with just the right amount of comfort while enjoying the outdoors. They had a couple fire pits lit at night and some activities like trivia and corn hole. We won the trivia and both were given Under Canvas hats for our prizes. After a couple days of primitive backcountry camping this was the perfect way to end our Smoky Mountain experience!
Stayed 1 night in Sep 2021
Response from Arielle, Assistant General Manager on 12 Sept 2021
Thank you Brett for your incredible review! We are so thrilled you had an exceptional time with your girlfriend here in the Great Smoky Mountains. We cannot wait to welcome y'all back in the near future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

David

Liked: Cleanliness, room comfort
Lovely stay at Under Canvas
Staying at Under Canvas was the highlight of our trip to the Smokies. It is a great place to relax and disconnect! No cell phone service or wifi. The staff is lovely and the grounds are beautiful. The only negative is that the kitchen uses plastic cutlery while serving meals.
Stayed 1 night in Aug 2021
Response from Arielle, Assistant General Manager on 29 Aug 2021
Thank you David for your fantastic rating and review! We are thrilled you got to disconnect and relax for a little while. We all hope you walked away with some life long memories. Thank you for mentioning the plastic cutlery, we are in transition at the moment. We are very excited to be allowed to use real cutlery soon. Thank you again for all your kind words. We cannot wait to welcome you back in the future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Came for one night with my 11 year old niece and loved the experience. Fun games and activities, live music was wonderful, food was enjoyable, complimentary morning yoga. Deluxe tent was darling and felt clean and comfortable. Staff was friendly and accommodating. My only issue is the early 10am check out time which felt really rushed and overshadowed the experience.
Stayed 1 night in Aug 2021
Response from Arielle, Assistant General Manager on 19 Aug 2021
Thank you for your wonderful review and rating! We are pleased to hear that you and your niece had an exceptional time with us. We cannot wait to welcome you back in the future to our location or another Under Canvas location around the nation. Thank you for choosing to stay at Under Canvas Great Smoky Mountains!

8/10 Good

Diana Dawn

Stayed 1 night in Aug 2021

10/10 Excellent

Jay

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Arielle, Assistant General Manager on 10 July 2021
Thank you Jay for you fantastic rating! We are thrilled you had an exceptional time with us. We cannot wait to welcome you back at Under Canvas. Thank you for choosing Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The fireflies were amazing, the staff was kind and helpful. Delicious food. Needs better USB ports
Stayed 1 night in Jun 2021
Response from Arielle, Assistant General Manager on 1 July 2021
Thank you for the amazing review and rating! We are so happy you enjoyed your time here on camp and got to experience the fireflies. We cannot wait to see you again in the future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Amazing facility, very clean and extremely comfortable bed!! Staff was phenomenal. Here on our honeymoon and the staff went above and beyond and all signed a sweet card fir us and left it at our tent for when we came back! ❤️
Stayed 1 night in Jun 2021
Response from Arielle, Assistant General Manager on 24 June 2021
Thank you for your fantastic rating and review! We are so thrilled you decided to spend your honeymoon with us and you had an exceptional time. We all hope you were able to create lifelong memories with us. We cannot wait to welcome you back so you can create some more. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains and Congratulations!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021
Response from Arielle, Assistant General Manager on 1 July 2021
Thank you for you amazing rating! We are so thrilled you had an exceptional time with us. We cannot wait to welcome you back in the future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Arielle, Assistant General Manager on 24 June 2021
Thank you for your fantastic rating! We are thrilled you had an awesome time with us. We cannot wait to welcome you back in the near future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from Arielle, Assistant General Manager on 16 June 2021
Thank you for your honest rating. We would appreciate any feedback to help us with the future of camp. But we all hope you were still able to enjoy different parts of camp and the National Park. We hope to welcome you back in the near future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were amazed when we pulled in and it felt like a movie. It’s remote (no cell service), amazing food, the people who work there are friendly and professional. The only issue was that Expedia had booked us when they were sold out so we had no place to stay thanks to Expedia and their wait time was two hours - it was 8pm we were 6 hours from home and stranded with our dog with no place to stay. Luckily the amazing manager at Under Canvas found us a hotel room that’s dog friendly and let us use her computer and only internet connection to book it and gave us all her info we can return soon and enjoy the property. HIGHLY recommended this retreat but will never use Expedia again due to the experience. Still waiting on our refund….
Stayed 1 night in May 2021
Response from Arielle, Assistant General Manager on 2 June 2021
Thank you so much for your review and kind words. I are still so sorry that we were not able to have y'all stay with us that evening. I do hope you can come back in the future and stay with us then. Thank you again for your review and time, it is appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Arielle, Assistant General Manager on 6 June 2021
Thank you so very much for your fantastic rating! We are thrilled you had an exceptional time with us. We cannot wait to welcome you back in the future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We wish we stayed for two nights instead of only one! Hearing the little brook outside our tent was absolutely beautiful. The crackling of the wood stove took us back to simpler times and created a great ambiance. All of the staff members were wonderful to interact with. A very well done experience.
Stayed 1 night in Oct 2020
Response from Arielle, Assistant General Manager on 28 Nov 2020
Thank you for your wonderful review and fantastic rating! We are thrilled to hear you had an exceptional time with us and hopefully created life long memories here. We all hope to see you again in the future with us in the Smokies or at another Under Canvas location. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Britton

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2020
Response from Arielle, Assistant General Manager on 23 Oct 2020
Thank you for your honest rating. I am sorry to hear we fell short of your expectations while with us. I hope you will reach out to us so we can hear your feedback and the specific reasons to your rank for us. We do hope to have you come back in the near future at our location or another one. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Arielle, Assistant General Manager on 23 Oct 2020
Thank you for your fantastic rating! We are thrilled to hear you had a great time with us. We all hope to see you again in the near future. Thank you again for choosing to stay with us at Under Canvas Great Smoky Mountains!

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2020
Response from Arielle, Assistant General Manager on 21 Sept 2020
Thank for you honest rating, we appreciate hearing from guests who have had both positive and negative experiences. Please reach out to me so we can talk about why you had the experience you had with us so we can grow and change things to help future guests. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains.

10/10 Excellent

Khin Khin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020
Response from Arielle, Assistant General Manager on 21 Sept 2020
Thank you Khin Khin for the fantastic rating! We all hope to see you again with us or at another Under Canvas. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Adam

Liked: Cleanliness, room comfort
Quiet and secluded stay
The stay was wonderful. Great and attentive staff, safari tent was very comfy and even though it poured rain for a while the tent stayed warm and dry inside. Food at the restaurant was very good and they let us bring it back to our tent to eat. Overall a very pleasant stay. A couple notes for anyone reading. There is no cell service there (Verizon) and it’s also very quiet and off the beaten path. We loved it.
Stayed 1 night in Sep 2020
Response from Arielle, Assistant General Manager on 21 Sept 2020
Thank you Adam for the fantastic rating and raving review! We are thrilled to hear you had such an enjoyable time with us. We all hope to see you back again with us or another Under Canvas site around the country. Thank you for choosing to stay with us at the Under Canvas Great Smoky Mountains!

10/10 Excellent

Hib, Berrien Springs, MI

Travelled with family
Liked: Cleanliness, amenities
We stayed for one evening with 2 tents and we had a great time! The facilities were clean and tidy. Staff was very friendly and helpful.
Stayed 1 night in Aug 2020
Response from Arielle, Assistant General Manager on 8 Aug 2020
Thank you Hib for the fantastic rating and review! We are so happy to hear you enjoyed your time with us. We all hope to see you again in the near future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!

10/10 Excellent

Daniella, miami

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Great experience in the middle of the woods. Undercanvas is the definition of Glamping (all their interior design looks right off West Elm) comfortable, chic, spacious, clean. Friendly staff. Perfect to disconnect (there is no TV, no wifi, and no cellphone signal). Recommending you come prepare for your own bbq - there is a Publix 15 min away in Pigeon Forge and this campsite has four big weber grills for your use. There is breakfast and dinner serve for purchase, free coffee, water all day.
Stayed 3 nights in Jul 2020
Response from Arielle, Assistant General Manager on 8 Aug 2020
Thank you Daneilla for the awesome rating and review! We are so glad to hear you had an exceptional time with us and enjoyed your glamping experience. We all hope to see you again in the future. Thank you for choosing to stay with us at Under Canvas Great Smoky Mountains!