Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We started out (Thursday) on our adventure to have a phone call from Elk Springs. A road to the cabin washed out, and wouldn't be fixed until 5:00 that night. Was told we could change cabins if we wanted. We decided to just arrive late, because the other choice didn't have the view this one had. We got there and loved the view and location. Then hurricane Helene came, along with stink bugs on our windows with the views. We called and maintenance came and sprayed for bugs. Bug problem solved, but the windows view had spray all over, distorting the view. Saturday came and the Smoky Mountain closed (main reason for our stay). I called and asked that if the park hadn't opened by Wednesday what our options were. They said we could either stay or leave, but we were going to pay for the whole stay. I said we had purchased the trip insurance, and they said that was just to cancel before we arrived. I said that a hurricane and the park closure should be an exception, but was told it wasn't. I asked to speak with the supervisor and was told I couldn't. They told me the rules, and wouldn't let me talk to the supervisor. I was going to mention about the bug spray issue, but figured it would fall on deaf ears. The park did open up on Wednesday, so things kind of worked out. I just wish there were options because of a hurricane that caused issues.